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Airline profile · OS

Austrian Airlines OS: baggage, check-in and tickets

This Austrian Airlines airline profile collects practical passenger information for OS flights: routes, baggage, online check-in, fare products, additional services, pets and contacts. On iFly.ua you can check available Austrian Airlines flights, compare baggage and fare conditions, and choose a suitable itinerary by route and date.

Online check-in Manage booking Flight status

Austrian Airlines is Austria's network airline and a Lufthansa Group carrier based around Vienna. This profile summarizes Austrian Airlines routes, cabin and checked baggage, online and airport check-in, fare products, additional services, pet rules and support options.

Best routes for Austrian Airlines

Austrian Airlines overview

Austrian Airlines is an Austrian network airline with IATA code OS, ICAO code AUA and callsign AUSTRIAN. IATA lists the legal name as Austrian Airlines AG, and the airline's imprint gives its head office as Vienna Airport.

The airline operates scheduled flights through Vienna and within the Lufthansa Group network. Some itineraries may include Lufthansa Group partners, other Star Alliance airlines, codeshare flights or charter-style Austrian Holidays products, so passengers should check the operating carrier and flight number before relying on baggage, check-in or special-service rules.

Austrian Airlines routes

Austrian Airlines routes are centered on Vienna, which the airline presents as a hub between East and West. The network changes by season, schedule, aircraft, partner operation and traffic rights, so the examples below are route examples rather than a guarantee for every date.

  • Examples of routes may include Vienna to Berlin, Frankfurt, Munich, Hamburg, Amsterdam, Paris, Brussels, Zurich, Rome, Milan, Venice, Barcelona, Madrid, Lisbon, Prague, Warsaw and Copenhagen.
  • Central, Eastern and South-Eastern Europe examples may include Vienna to Budapest, Krakow, Bucharest, Sofia, Belgrade, Sarajevo, Skopje, Pristina, Tirana, Zagreb, Split, Dubrovnik, Podgorica and Chisinau.
  • Long-haul and partner examples may include Vienna to New York, Washington, Chicago, Los Angeles, Montreal, Bangkok, Tokyo, Shanghai, Beijing, Male, Mauritius and other destinations sold with Lufthansa Group or partner connections.
  • For a specific date, check the current schedule, operating carrier and baggage rule, then search Austrian Airlines flights before relying on a route.

Austrian Airlines baggage

Austrian Airlines cabin baggage depends on travel class, fare and route. Economy Basic on selected short- and medium-haul routes includes only 1 personal item up to 40x30x15 cm. Economy Light, Economy Comfort, Economy Green, Economy Flex and Premium Economy generally include 1 carry-on item up to 8 kg and 55x40x23 cm plus a personal item. Business Class generally includes 2 carry-on items, each up to 8 kg and 55x40x23 cm.

Checked baggage depends on fare, route and frequent-flyer status. General Austrian FAQ guidance lists continental routes as Economy 1x23 kg, except Economy Basic and Economy Light with no free checked baggage, and Business 2x32 kg, with Business Comfort at 1x32 kg. On intercontinental routes, Economy usually has 1x23 kg except Economy Light with no free baggage, Premium Economy usually has 2x23 kg, with Premium Economy Light at 1x23 kg, Business usually has 2x32 kg, with Business Light at 1x32 kg, and First has 3x32 kg. Each checked item must stay within 158 cm total dimensions.

Extra, heavy, oversized and sports baggage is charged according to route, fare and baggage calculator rules. During online check-in, Austrian may offer a first checked bag of 23 kg and 158 cm for Economy Basic or Economy Light, and additional standard baggage where conditions allow.

Austrian Airlines check-in

Austrian Airlines online check-in usually opens from 47 hours before scheduled departure for flights from and to Vienna. For departures from Dubrovnik, Split and Zadar, online check-in is available from 24 hours before departure. For trips that include a US airport, boarding passes may be issued only from 24 hours before the first flight, although check-in, seat selection and extras can still be handled earlier where available.

Passengers can identify themselves with name and booking code, e-ticket number or frequent-flyer programme, select seats, add extras and create a mobile or printed boarding pass. Airport check-in and baggage-drop deadlines vary by airport, route, operating carrier and special service, especially for charter, partner-operated, pet, group, unaccompanied child or special-assistance bookings.

Austrian Airlines fares and services

Austrian Airlines fare names depend on route and market. Confirmed public fare products include short-haul Economy Basic, Economy Comfort, Economy Green and Economy Flex on selected routes; other European markets may show Economy Light, Economy Classic, Economy Green and Economy Flex. Long-haul Economy fare products include Economy Light, Economy Basic, Economy Basic Plus and Economy Flex. Premium Economy can be sold as Light, Basic, Basic Plus and Flex. Business fare products include Business Saver, Business Green and Business Flex on short-haul routes and Business Light, Business Basic, Business Basic Plus and Business Flex on long-haul routes.

Lower fares are usually more restrictive. Economy Basic includes only a personal item and no seat reservation, carry-on or checked baggage unless added for a fee. Economy Light focuses on a lower price and may require paid checked baggage. Comfort, Classic, Basic and Basic Plus products add more included services such as baggage or free seat selection. Green fares include a sustainability component. Flex fares provide the broadest rebooking and refund flexibility in the relevant cabin.

Business fares include Business Class service, lounge access, priority boarding and a higher cabin-baggage allowance, but checked baggage, rebooking and refund flexibility still vary by Business Light, Basic, Basic Plus, Saver, Green or Flex. Exact fare conditions, fees, exceptions and refunds must be read during booking.

Austrian Airlines services

Austrian Airlines services can include seat reservation, additional checked baggage, carry-on purchase for Economy Basic where offered, sports baggage, musical instruments, special baggage, upgrades, Austrian Melangerie or meal pre-order options, special meals, eJournals, in-flight entertainment on long-haul aircraft, internet on board on equipped aircraft, lounge access for eligible passengers, priority boarding, family services, unaccompanied minor service, medical and accessible travel support, and animal transport.

Prices and availability depend on route, aircraft, fare product, airport, booking channel and operating carrier. Examples published by Austrian include Economy Basic carry-on baggage and first checked bag add-ons up to two hours before departure where eligible, and pets in cabin from EUR 65 on domestic Austrian routes, EUR 80 within Europe, EUR 105 on short intercontinental routes, EUR 115 on medium intercontinental routes and EUR 125 on long intercontinental routes, plus ticket service fees where applicable.

Austrian Airlines pets

Austrian Airlines accepts animals only under specific route, aircraft, country and availability rules. Small pets may travel in the cabin if the animal and soft carrier together do not exceed 8 kg, and the carrier stays within 118 cm total size, listed as 55x40x23 cm. The carrier must fit under the seat and meet the airline's form and acceptance requirements.

Larger animals may be accepted in the cargo hold where route and aircraft rules allow. Some countries, such as the United Kingdom and South Africa, may require animals to travel as freight regardless of size. Snub-nosed cats and dogs are not accepted in the hold, pregnant animals are not accepted, and pets generally need advance registration. Recognised assistance dogs follow separate rules and may be transported free of charge where requirements are met.

Austrian Airlines contacts

For Ukraine, Austrian Airlines contact information is +38 089 324 09 96.

  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 08:30 - 16:00
  • Sunday: 08:30 - 16:00

On weekends, service is available only in Russian and English. Outside working hours, passengers can contact the Lufthansa Service Center in Germany: +49 69 86 799 799. This is a call to a German landline number; the cost depends on the operator. Service is available in German and English.

Baggage

Hand baggage

Personal item

All fares / Economy Basic minimum 40x30x15 cm 85 cm total

Economy Basic includes one personal item such as a small backpack or laptop bag up to 40x30x15 cm. Other fares also allow a personal item alongside the applicable carry-on allowance.

Economy Basic carry-on add-on

Economy Basic short- and medium-haul 8 kg 55x40x23 cm 118 cm total Paid option

Economy Basic on selected short- and medium-haul routes does not include a standard carry-on bag. One carry-on item up to 8 kg and 55x40x23 cm can be purchased online where offered.

Economy and Premium Economy carry-on

Economy and Premium Economy 8 kg 55x40x23 cm 118 cm total

Economy and Premium Economy generally include 1 carry-on item up to 8 kg and 55x40x23 cm, plus 1 personal item, except where the booked fare has a narrower allowance.

Business carry-on

Business Class 2 pc 8 kg 55x40x23 cm 118 cm total

Business Class generally includes 2 carry-on items, each up to 8 kg and 55x40x23 cm, plus 1 personal item. Aircraft and authority restrictions can apply.

Checked baggage

Economy Basic or Light checked bag add-on

Economy Basic / Economy Light 23 kg 158 cm total Paid option

Economy Basic on selected short- and medium-haul routes and Economy Light do not include free checked baggage. A first checked bag up to 23 kg and 158 cm can be purchased where eligible.

Economy checked bag

Economy 23 kg 158 cm total Paid option

A common Austrian rule for Economy is 1 checked bag up to 23 kg and 158 cm total size, except Economy Basic, Economy Light and route-specific exceptions.

Premium Economy checked bags

Premium Economy 2 pc 23 kg 158 cm total Paid option

Premium Economy generally includes 2 checked bags, each up to 23 kg and 158 cm total size. Premium Economy Light can include only 1x23 kg where offered.

Business checked bags

Business 2 pc 32 kg 158 cm total Paid option

Business generally includes 2 checked bags, each up to 32 kg and 158 cm total size. Business Light or Business Comfort can include only 1x32 kg where offered.

First checked bags

First 3 pc 32 kg 158 cm total Paid option

First Class is listed with 3 checked bags, each up to 32 kg and 158 cm total size, where First is offered in the itinerary.

Excess and additional baggage

All fares 32 kg 158 cm total Paid option

Additional, overweight and oversized baggage is charged according to route, travel class, fare and baggage calculator rules. Conditions during online check-in require Economy or Premium Economy bags to stay within 23 kg and Business or First bags within 32 kg.

Sports equipment

Sports baggage

Sports baggage 32 kg Paid option

Sports equipment can be booked for an additional fee and should be registered in advance through the Service Centre where required. Acceptance depends on item, route and capacity.

Pets

Small pet in cabin

Small pet in cabin 8 kg 55x40x23 cm 118 cm total Paid option

Small pets in cabin are accepted only where permitted. Pet and soft carrier together must not exceed 8 kg and 118 cm total size, listed as 55x40x23 cm. Published fee examples start from EUR 65 domestic and EUR 80 within Europe.

Check-in

Airport check-in and baggage drop

Airport check-in and baggage-drop deadlines vary by airport, route, operating carrier and special services. Use airport processing if documents, pets, unaccompanied children, group travel or assistance require it.

Online check-in

Opens: 47 h

Austrian Airlines online check-in usually opens from 47 hours before scheduled departure from and to Vienna. For Dubrovnik, Split and Zadar departures it opens from 24 hours before departure.

Open check-in

Services

Meals and Austrian Melangerie

available Included

Meal service depends on route and cabin. Austrian Melangerie, meal pre-order and special meals can be available depending on route and booking conditions.

Internet on board

limited Paid option

Internet on board is available on equipped aircraft. Packages, coverage and prices depend on aircraft and route.

In-flight entertainment

limited Included

In-flight entertainment is available on long-haul aircraft. Content and screens vary by aircraft and route.

Priority services

limited Included

Priority boarding and priority-related services depend on travel class, fare product, status and airport. Business products include priority services where available.

Lounge access

limited Included

Lounge access depends on cabin, fare product, status, airport and operating carrier. Business fares include lounge access where available.

Seat reservation

available Paid option from EUR 12 on some Economy short-haul fares; from EUR 15 on some long-haul Economy fares

Seat reservation can be included or paid depending on fare, route and cabin. Austrian fare pages list examples from EUR 12 on some short-haul Economy fares and from EUR 15 on some long-haul Economy fares.

Children and unaccompanied minors

available Paid option

Family services and unaccompanied minor support depend on age, route, documents and advance confirmation. Airport paperwork can take extra time.

Medical and accessible travel support

available Included

Medical, mobility and accessible travel support should be requested before travel. Requirements depend on passenger needs, documents, route and aircraft.

Animal transport

limited Paid option from EUR 65 domestic, EUR 80 Europe, EUR 105/115/125 intercontinental cabin pet examples

Animal transport is available only under specific rules. Published cabin-pet examples start from EUR 65 on domestic Austrian routes, EUR 80 within Europe and EUR 105/115/125 on intercontinental route groups.

Contacts

Austria

Use Austrian Help & Contact or baggage problem flows for delayed, damaged or missing baggage, reimbursement for baggage problems and upload of requested documents.

Austria

Email: impressum@austrian.com

Address: Austrian Airlines AG, Office Park 2, Postfach 100, A-1300 Vienna Airport

Austrian Airlines AG imprint address. Feedback Management postal address: Austrian Airlines, Feedback Management, P.O. box 33, A-1300 Vienna Airport, Austria. Fax: +43 5 1766 51002.

Austria

Use Help & Contact for travelling with animals, medical request and accessible travel, children on board and unaccompanied minors. Request confirmation before departure where possible.

Austria

Phone: +43 5 1766 3100

Working hours: English Internet Helpdesk: Monday to Sunday, 24 hours/day

Austrian Airlines Internet Helpdesk for online booking, online check-in, online rebooking, Travel ID and Austrian App questions. German support: +43 5 1766 3000; English support: +43 5 1766 3100; Italian support: +39 010 974 83 30; French support: +33 185 149 840.

Ukraine

Phone: +38 089 324 09 96

Working hours: Понедельник-пятница 08:00 - 18:00; суббота-воскресенье 08:30 - 16:00.

По выходным сервис только на русском и английском. В нерабочее время можно обратиться в Сервисный центр Lufthansa в Германии: +49 69 86 799 799. Звонок на городской номер в Германии, стоимость зависит от оператора. Сервис на немецком и английском.

FAQ

  • Important before departure

    Before departure, check the exact Austrian Airlines ticket and booking conditions rather than relying only on a general profile. Baggage, online check-in, airport deadlines, travel documents, pets, children services, special assistance and codeshare rules may depend on fare product, route, airport, departure date and operating carrier.

    • Confirm cabin and checked baggage in the ticket, passenger receipt or baggage calculator, especially for Economy Basic, Economy Light, Premium Economy Light, Business Light, partner-operated and codeshare flights.
    • Online check-in usually opens from 47 hours before departure for flights from and to Vienna, but some airports and US-related itineraries have 24-hour boarding-pass rules.
    • For international routes, verify passport, visa, transit, entry and animal-document rules before travelling.
    • Request confirmation for pets, sports baggage, medical support, unaccompanied children and special assistance before travel where possible.
  • What baggage is included with Austrian Airlines?

    Included baggage depends on route, fare, travel class and status. Economy Basic on selected short- and medium-haul routes includes only a personal item, while many other Economy fares include 1 carry-on item. Checked baggage may be included, excluded or sold as an add-on depending on fare and route.

  • How much cabin baggage can I take on Austrian Airlines?

    Economy and Premium Economy generally allow 1 carry-on item up to 8 kg and 55x40x23 cm plus a personal item up to 40x30x15 cm. Business Class generally allows 2 carry-on items up to 8 kg each plus a personal item. Economy Basic can be limited to only the personal item unless carry-on is purchased.

  • When does Austrian Airlines online check-in open?

    Online check-in usually opens from 47 hours before scheduled departure for flights from and to Vienna. For departures from Dubrovnik, Split and Zadar it opens from 24 hours before departure, and US-related boarding-pass rules can also affect timing.

  • Where can I check Austrian Airlines flight status?

    Use the Austrian Airlines flight status and itinerary page or the Austrian App to check current departure, arrival, gate and disruption information. Airport displays and staff remain authoritative during operations.

  • Can I travel with a pet on Austrian Airlines?

    Pets may be accepted only under route, aircraft, country and availability rules. A small pet in the cabin must travel in an approved soft carrier, with animal and carrier together up to 8 kg and 118 cm total size. Larger animals may travel in the hold where allowed; assistance dogs follow separate rules.

  • How do I contact Austrian Airlines?

    For Ukraine, call Austrian Airlines at +38 089 324 09 96. Working hours are Monday-Friday 08:00 - 18:00 and Saturday-Sunday 08:30 - 16:00. On weekends, service is available only in Russian and English. Outside working hours, contact the Lufthansa Service Center in Germany: +49 69 86 799 799; the call is to a German landline number, the cost depends on the operator, and service is available in German and English.

  • Which additional services does Austrian Airlines offer?

    Additional services can include seat reservation, extra baggage, carry-on purchase for Economy Basic where offered, sports baggage, meal pre-order, special meals, upgrades, internet on board, lounge access, priority boarding, unaccompanied minor service, accessible travel support and animal transport.