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Airline profile · LH

Lufthansa LH: baggage, check-in and tickets

This Lufthansa airline profile collects practical passenger information for LH flights: routes, baggage, online check-in, fare products, additional services, pets and contacts. On iFly.ua you can check available Lufthansa flights, compare baggage and fare conditions, and choose a suitable itinerary by route and date.

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Lufthansa is a German network airline and part of the Lufthansa Group route system. This profile summarizes Lufthansa routes, cabin and checked baggage, online and airport check-in, fare products, additional services, animal transport rules and support options.

Best routes for Lufthansa

Lufthansa overview

Lufthansa is a German network airline with IATA code LH, ICAO code DLH and callsign LUFTHANSA. The IATA member record lists the legal name as Deutsche Lufthansa Aktiengesellschaft.

Lufthansa flights are usually built around the German hubs Frankfurt and Munich, with connections across Europe and long-haul routes through the Lufthansa Group network. Some itineraries may include Lufthansa Group airlines, Star Alliance partners, rail segments, wet-lease operation or codeshare flights, so the operating carrier shown in the ticket matters for baggage, check-in and special-service rules.

Lufthansa routes

Lufthansa publishes a worldwide destination network with flights from Frankfurt, Munich and other German airports, plus partner connections through Brussels, Vienna and Zurich. Schedules change by season, aircraft, traffic rights and operating carrier, so the examples below are route examples rather than a guarantee for every date.

  • Examples of routes may include Frankfurt or Munich to Berlin, Hamburg, Dusseldorf, Amsterdam, Paris, London, Vienna, Zurich, Rome, Milan, Madrid, Barcelona, Lisbon, Prague and Warsaw.
  • Long-haul examples may include Frankfurt or Munich to New York, Chicago, Los Angeles, Toronto, Sao Paulo, Buenos Aires, Dubai, Delhi, Tokyo, Seoul, Singapore, Bangkok, Johannesburg and Cape Town.
  • Regional and partner examples may include connections via Brussels, Vienna or Zurich, as well as selected feeder flights, Lufthansa Express Rail or partner-operated segments.
  • For a specific date, check the schedule, operating carrier and baggage rule, then search Lufthansa flights before relying on a route.

Lufthansa baggage

Lufthansa carry-on baggage depends on travel class, fare and route. A personal item is listed up to 40x30x15 cm. On many short- and medium-haul Economy Basic fares only the personal item is included. Economy Light, Comfort, Comfort Green and Flex generally include 1 carry-on item up to 8 kg and 55x40x23 cm. Business, Business Comfort, Business Green and First normally allow 2 carry-on items, each up to 8 kg and 55x40x23 cm.

Checked baggage also depends on route, fare, travel class and status. On Lufthansa-operated flights, common basic rules include 1 checked bag up to 23 kg in Economy, 2 bags up to 23 kg each in Premium Economy, 2 bags up to 32 kg each in Business and 3 bags up to 32 kg each in First, with a maximum linear size of 158 cm per bag. Economy Light and some special products may include no checked bag unless it is purchased.

Additional, heavier, larger and sports baggage is charged according to route and baggage calculator rules. No single checked item may exceed 32 kg as passenger baggage.

Lufthansa check-in

Lufthansa online check-in opens from 30 hours before departure. Passengers can check in online, by mobile, through the app or at selected airport machines, depending on route, operating airline and passenger type.

Airport check-in and baggage drop deadlines vary by airport, destination, travel class, special services and security rules. Use airport check-in if online check-in is unavailable, if the itinerary includes special documents, animals, unaccompanied children, special assistance, group travel or a partner-operated flight.

Lufthansa fares and services

Lufthansa fare names depend on market and route. Confirmed public fare products include European Economy Light, Classic, Flex and Green-style products, Business Saver and Business Flex on selected routes, plus long-haul Economy Saver, Economy Basic, Economy Basic Plus and Economy Flex. Premium Economy can be sold as Basic, Basic Plus and Flex; Business as Basic, Basic Plus and Flex; and First as Basic, Basic Plus, Basic Plus II and Flex where offered.

Lower fares are usually more restrictive: Economy Light or Saver products focus on the lowest fare and may exclude checked baggage or changes. Classic, Basic and Basic Plus products generally add more included services or paid change/refund options. Flex products offer the broadest change and refund flexibility in the relevant cabin. Business and First fares add priority check-in, lounge-related benefits and higher baggage allowances where available.

Exact rebooking, refund, seat reservation, mileage credit, upgrade and lounge conditions vary by country of sale, route, fare basis, ticketing channel and timing. Passengers should read the fare conditions shown during booking before paying.

Lufthansa services

Lufthansa services can include advance seat reservation, additional baggage, excess baggage, sports baggage, special baggage, special meals, paid food options on selected routes, FlyNet Wi-Fi on equipped aircraft, in-flight entertainment on many long-haul aircraft, lounge access for eligible passengers, priority check-in, unaccompanied minor service, special assistance, medical support and animal transport.

Availability and price depend on route, aircraft, airport, travel class, fare product and operating carrier. Lufthansa's published fee examples include small animals in the cabin from EUR 35 within Germany, from EUR 50 within Europe and selected third countries, and from EUR 70 on intercontinental routes; exact animal and baggage fees must be checked for the route before travel.

Lufthansa pets

Lufthansa permits animal transport only under specific conditions and subject to route, aircraft, country and availability rules. The fee schedule lists small animals in the cabin up to 8 kg including the carrier, and larger animals in the aircraft hold as excess baggage where this is allowed.

Not every animal, route or aircraft is eligible. Some countries require animals to travel as cargo or prohibit certain animal transport options, and assistance dogs follow separate rules. Passengers must confirm the animal service before travel and prepare vaccination, health, import, export and transit documents for every country in the itinerary.

Lufthansa contacts

For Ukraine, Lufthansa contact information is +38 089 324 09 96.

  • Monday: 08:00 - 18:00
  • Tuesday: 08:00 - 18:00
  • Wednesday: 08:00 - 18:00
  • Thursday: 08:00 - 18:00
  • Friday: 08:00 - 18:00
  • Saturday: 08:30 - 16:00
  • Sunday: 08:30 - 16:00

On weekends, service is available only in Russian and English. Outside working hours, passengers can contact the Lufthansa Service Center in Germany: +49 69 86 799 799. This is a call to a German landline number; the cost depends on the operator. Service is available in German and English.

Baggage

Hand baggage

Personal item

All fares 40x30x15 cm 85 cm total

Lufthansa lists a personal item such as a handbag or laptop bag up to 40x30x15 cm. It should fit under the seat in front of you.

Economy Basic carry-on restriction

Economy Basic short- and medium-haul 8 kg 55x40x23 cm 118 cm total Paid option

On many short- and medium-haul Economy Basic fares, only the personal item is included. A standard carry-on item may be available for purchase where offered.

Economy and Premium Economy carry-on

Economy and Premium Economy 8 kg 55x40x23 cm 118 cm total

Economy and Premium Economy usually include 1 carry-on item up to 8 kg and 55x40x23 cm, plus 1 personal item, except where the booked fare has a narrower allowance.

Business and First carry-on

Business and First 2 pc 8 kg 55x40x23 cm 118 cm total

Business and First usually include 2 carry-on items, each up to 8 kg and 55x40x23 cm, plus 1 personal item. Aircraft and authority restrictions can apply.

Checked baggage

Economy Light checked baggage

Economy Light 23 kg 158 cm total Paid option

Economy Light may include no checked bag. Up to 23 kg checked bags can usually be purchased where allowed, but route and fare conditions are decisive.

Economy checked bag

Economy 23 kg 158 cm total Paid option

A common basic rule for Economy is 1 checked bag up to 23 kg and 158 cm total size, except where the booked fare or route provides a different allowance.

Premium Economy checked bags

Premium Economy 2 pc 23 kg 158 cm total Paid option

A common basic rule for Premium Economy is 2 checked bags, each up to 23 kg and 158 cm total size, subject to the fare and route.

Business checked bags

Business 2 pc 32 kg 158 cm total Paid option

A common basic rule for Business is 2 checked bags, each up to 32 kg and 158 cm total size, subject to the fare and route.

First checked bags

First 3 pc 32 kg 158 cm total Paid option

A common basic rule for First is 3 checked bags, each up to 32 kg and 158 cm total size, subject to the fare and route.

Infant checked baggage

Infant allowance 23 kg 158 cm total

Infants under 2 can be entitled to 1 checked bag up to 23 kg and 158 cm, except where fare or route rules provide otherwise.

Excess and additional baggage

All fares 32 kg 158 cm total Paid option

Additional, overweight and oversized baggage is charged according to route, travel class, fare and baggage calculator rules. Passenger baggage over 32 kg per item is not accepted as checked baggage.

Sports equipment

Sports baggage

Sports baggage 32 kg Paid option

Sports baggage can be carried subject to route, item type, fare and space. On Light fares, sports baggage is not automatically carried free as the booked baggage item.

Pets

Small animal in cabin

Small animal in cabin 8 kg 55x40x23 cm 118 cm total Paid option

Small animals in the cabin are listed up to 8 kg including carrier where allowed. Published fee examples start from EUR 35 within Germany, EUR 50 within Europe and selected third countries, and EUR 70 on intercontinental routes.

Check-in

Airport check-in and baggage drop

Airport check-in and baggage-drop deadlines vary by airport, route, travel class and special services. Use airport processing when documents, animals, unaccompanied children, group travel or assistance require it.

Online check-in

Opens: 30 h

Lufthansa online check-in opens from 30 hours before departure. Availability and boarding-pass delivery depend on route, operating carrier, documents and special services.

Open check-in

Services

Meals and special meals

available Included

Meal service depends on route and cabin. Special meals and paid food options may need to be requested or purchased before travel.

FlyNet Wi-Fi

limited Paid option

FlyNet Wi-Fi is available on equipped aircraft. Connectivity, packages and prices depend on aircraft and route.

In-flight entertainment

limited Included

In-flight entertainment is available on many long-haul aircraft. Content and screens vary by aircraft and route.

Priority services

limited Included

Priority check-in and boarding-related services depend on travel class, fare product, frequent-flyer status and airport.

Lounge access

limited Included

Lounge access depends on cabin, fare product, status, airport and operating carrier. Some fares include lounge-related benefits; others do not.

Seat selection

available Paid option

Advance seat reservation can be included or paid depending on route, travel class, fare product and status. Seat assignments may change for operational reasons.

Children and unaccompanied minors

available Paid option

Children services and unaccompanied minor support depend on age, route, documents and advance confirmation. Airport paperwork can take extra time.

Special assistance

available Included

Special assistance, mobility support or medical clearance should be requested before travel. Requirements depend on passenger needs, documents, route and aircraft.

Animal transport

limited Paid option from EUR 35 within Germany, from EUR 50 within Europe/selected third countries, from EUR 70 intercontinental

Animal transport is available only under specific conditions. Published examples for small animals in the cabin start from EUR 35 within Germany, EUR 50 within Europe and selected third countries, and EUR 70 on intercontinental routes.

Contacts

Ukraine

The Lufthansa support page lists baggage problems as a popular support topic. Use the official support flow or feedback form for delayed, damaged or missing baggage after travel.

Ukraine

The Lufthansa support page routes health and accessibility, families and children, check-in, flight status and related service requests through the official help topics, Service Center or feedback forms. Request special assistance before travel where possible and keep the confirmation in the booking.

Ukraine

Working hours: Select country on Lufthansa support page for current service-center phone number and opening hours.

Use the Lufthansa support page, FAQ search, Service Center, feedback form, My Bookings and digital support routes. Lufthansa warns passengers to use only contact channels shown on lufthansa.com and to avoid third-party pages with fake contact details.

Ukraine

Phone: +38 089 324 09 96

Working hours: Понедельник-пятница 08:00 - 18:00; суббота-воскресенье 08:30 - 16:00.

По выходным сервис только на русском и английском. В нерабочее время можно обратиться в Сервисный центр Lufthansa в Германии: +49 69 86 799 799. Звонок на городской номер в Германии, стоимость зависит от оператора. Сервис на немецком и английском.

FAQ

  • Important before departure

    Before departure, check the exact Lufthansa ticket and booking conditions rather than relying only on a general profile. Baggage, online check-in, airport deadlines, travel documents, pets, children services, special assistance and codeshare rules may depend on fare product, route, airport, departure date and operating carrier.

    • Confirm cabin and checked baggage in the ticket, passenger receipt or baggage calculator, especially for Economy Basic, Economy Light, partner-operated and codeshare flights.
    • Online check-in opens from 30 hours before departure, but airport check-in or document control can still be required for some routes, animals, children travelling alone or special assistance.
    • For international routes, verify passport, visa, transit, entry and animal-document rules before travelling.
    • Keep confirmations for purchased baggage, seat selection, animals, sports baggage, medical support and special services with your booking.
  • What baggage is included with Lufthansa?

    Included baggage depends on route, travel class, fare and status. A personal item up to 40x30x15 cm is commonly allowed. Many fares include 1 carry-on bag up to 8 kg, while some short- and medium-haul Economy Basic fares include only a personal item. Checked baggage may be included by fare and cabin, or sold as an add-on.

  • How much cabin baggage can I take on Lufthansa?

    Economy and Premium Economy usually allow 1 carry-on item up to 8 kg and 55x40x23 cm plus a personal item up to 40x30x15 cm, except where a fare such as Economy Basic limits the allowance. Business and First usually allow 2 carry-on items up to 8 kg each plus a personal item.

  • When does Lufthansa online check-in open?

    Lufthansa online check-in opens from 30 hours before departure. Availability and airport deadlines can vary by route, operating carrier, travel documents and special services.

  • Where can I check Lufthansa flight status?

    Use the Lufthansa timetable and flight status page or Manage Booking to check departure, arrival, gate and disruption information. Airport displays and staff remain authoritative during operations.

  • Can I travel with a pet on Lufthansa?

    Animal transport is possible only under specific route, aircraft, country and availability rules. Lufthansa lists small animals in the cabin up to 8 kg including the carrier and larger animals in the hold where allowed; assistance dogs follow separate rules.

  • How do I contact Lufthansa?

    For Ukraine, call Lufthansa at +38 089 324 09 96. Working hours are Monday-Friday 08:00 - 18:00 and Saturday-Sunday 08:30 - 16:00. On weekends, service is available only in Russian and English. Outside working hours, contact the Lufthansa Service Center in Germany: +49 69 86 799 799; the call is to a German landline number, the cost depends on the operator, and service is available in German and English.

  • Which additional services does Lufthansa offer?

    Additional services can include seat selection, extra baggage, sports baggage, special meals, FlyNet Wi-Fi, lounge access for eligible passengers, priority check-in, unaccompanied minor service, medical support, special assistance and animal transport. Availability and price depend on route, aircraft, fare and operating carrier.