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Airline profile · CZ

China Southern CZ airline profile

Use this China Southern airline profile to check route examples, baggage rules, check-in options, fare brands, onboard services, pet rules and support contacts. On iFly.ua, enter your route and dates to compare available flight tickets.

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China Southern Airlines is a China-based airline using IATA code CZ and ICAO code CSN. This profile summarizes China Southern routes, baggage, check-in, fares, services, pets and contacts for passengers planning a trip.

Best routes for China Southern

China Southern overview

China Southern Airlines is a Chinese airline listed by IATA under designator CZ and ICAO code CSN. Its public brand is China Southern, and official China Southern pages use the company name China Southern Airlines Co. Ltd.

The airline publishes a broad domestic and international network with Guangzhou and Beijing named as major network points in official materials. Passenger rules can depend on the route, fare brand, cabin class, airport, travel documents, codeshare carrier and special services.

China Southern routes

China Southern routes include domestic China services, regional flights in Asia and international routes linking China with Europe, the Middle East, Central Asia, Southeast Asia, Oceania and North America. Examples of routes and destinations may include Guangzhou, Beijing, Shanghai, Shenzhen, Chengdu, Wuhan, Harbin, Urumqi, Xi'an, Hong Kong, Seoul, Tokyo, Osaka, London, Frankfurt, Sydney, Melbourne, Auckland, Los Angeles, New York, Dubai, Singapore, Bangkok, Kuala Lumpur, Jakarta, Manila, Hanoi, Ho Chi Minh City, Tbilisi, Baku, Istanbul, Almaty and Delhi.

  • Route availability depends on schedule, season, government approvals and the operating carrier.
  • Some journeys may involve domestic China connections or partner-airline segments.
  • Use the flight search form to search China Southern flights for your travel dates.

China Southern baggage

China Southern baggage rules depend on domestic or international travel, cabin class, fare brand and route group. The dedicated carry-on baggage page shows First Class with 2 carry-on pieces and other cabins with 1 piece; each carry-on piece must be up to 8 kg and 55x40x20 cm. A small computer bag, camera bag, briefcase or handbag may be carried in addition to the allowance and must fit under the seat.

  • Domestic checked baggage is weight-based: First Class 40 kg, Business 30 kg, Premium Economy and Economy 20 kg, and infants 10 kg.
  • International and regional checked baggage is normally piece-based: First Class 3 pieces up to 32 kg, Business 2 pieces up to 32 kg, and Premium Economy or Economy allowances vary by route group.
  • Economy Saver may have one piece less than Economy Standard on some itineraries, while Economy Light may have no free checked baggage.
  • Excess baggage is charged by piece, weight and dimensions, and multiple excess conditions may be charged cumulatively.

China Southern check-in

China Southern offers online check-in through its website home page check-in form. Published FAQ information states that online check-in may be available from 14:00 on the day before scheduled departure until 1 hour before departure, although some cities may have different opening times.

  • Online check-in is generally for eligible adult CZ e-tickets and is not available for all cities, flights or special-service passengers.
  • For international and regional flights, passengers should complete airport check-in at least 100 minutes before departure.
  • For domestic flights, China Southern asks passengers to complete check-in at least 60 minutes before departure.
  • Check-in deadlines can vary by airport, so passengers with baggage, pets, children, special assistance or document checks should arrive earlier.

China Southern fares and services

China Southern publishes cabin and branded fare combinations rather than one simple fare table for all routes. International baggage tables include First Class, Business Full Flex, Business Flex, Business Standard, Premium Economy Full Flex, Premium Economy Flex, Premium Economy Standard, Economy Full Flex, Economy Flex and Economy Standard. Some itineraries also use Economy Saver and Economy Light.

  • Full Flex and Flex brands are generally associated with more flexible ticket conditions than Standard, but exact change and refund rules must be checked in the fare rules for the chosen ticket.
  • Economy Saver may reduce checked baggage by one piece compared with Economy Standard.
  • Economy Light may include no free checked baggage on the itinerary where it is sold.
  • Seat reservation is offered on some China Southern operating flights but is not guaranteed and may be changed for operational, security or safety reasons.

China Southern services

China Southern services may include seat reservation, prepaid or excess baggage, special baggage, special meals, in-flight meals, duty-free shopping, in-flight entertainment, in-flight Wi-Fi on selected flights, Sky Pearl member services and assistance for children or passengers with reduced mobility.

  • Special meals usually need to be requested in advance; published FAQ pages mention 24 hours before departure, while some international special-meal pages ask passengers departing outside mainland China to request earlier.
  • In-flight Wi-Fi is available only on selected CSAIR Wi-Fi flights and can be affected by aircraft changes, equipment, route and flight altitude.
  • Aircraft amenities such as AVOD, USB and power outlets depend on aircraft type and cabin layout.
  • Large cabin baggage or musical instruments may require a CBBG seat request and confirmation in advance.

China Southern pets

China Southern does not generally allow pets in the passenger cabin, except eligible service dogs. Pets such as small dogs, cats, birds or other household animals may be accepted as checked baggage only after prior approval and only when the route, aircraft and documentation allow it.

  • Pet rules require valid animal entry, exit, transit, quarantine and rabies documents where applicable.
  • Small animals are not included in the free baggage allowance and are charged separately.
  • Official pet guidance states that applications must be submitted in advance; deadlines and procedures can vary by domestic or international flight and local office.
  • China Southern may not carry small animals on connecting flights or when aircraft, weather, breed or container restrictions prevent safe carriage.

China Southern contacts

China Southern publishes 24-hour call-center contacts for domestic, international, web-sales, member and complaint services. No Ukraine-specific China Southern contact office was confirmed from the checked official sources, so the profile lists the airline's general support contacts.

  • International flight ticket hotline from overseas: +86 4008695539-1-2.
  • Web sales and service from overseas: +86 4008695539-1-4.
  • Complaint and recommendation from overseas: +86 4008695539.
  • Emails published for website service and complaints: 95539@csair.com and customerservice@csair.com.

Baggage

Hand baggage

Personal item

All cabins

In addition to the carry-on allowance, China Southern allows a small computer bag, camera bag, briefcase or handbag, which must be placed under the front seat.

First Class carry-on baggage

First Class 2 pc 8 kg 55x40x20 cm

First Class passengers may carry 2 pieces of carry-on baggage. Each piece must be up to 8 kg and 55x40x20 cm.

Carry-on baggage for other cabins

Business, Premium Economy, Economy 8 kg 55x40x20 cm

Business, Premium Economy and Economy passengers may carry 1 piece of carry-on baggage up to 8 kg and 55x40x20 cm.

Checked baggage

Domestic First Class checked baggage

First Class 40 kg Paid option

On China domestic flights, First Class passengers have a weight-based checked baggage allowance of 40 kg.

Domestic Business checked baggage

Business Class 30 kg Paid option

On China domestic flights, Business Class passengers have a weight-based checked baggage allowance of 30 kg.

Domestic Premium Economy and Economy checked baggage

Premium Economy, Economy 20 kg Paid option

On China domestic flights, Premium Economy and Economy passengers have a weight-based checked baggage allowance of 20 kg.

International First Class checked baggage

First Class 3 pc 32 kg 158 cm total Paid option

On international and regional itineraries, First Class includes 3 checked pieces up to 32 kg each and up to 158 cm per piece.

International Business checked baggage

Business Full Flex, Business Flex, Business Standard 2 pc 32 kg 158 cm total Paid option

On international and regional itineraries, Business fare brands include 2 checked pieces up to 32 kg each and up to 158 cm per piece.

Premium Economy checked baggage on major route groups

Premium Economy Full Flex, Flex, Standard 2 pc 23 kg 158 cm total Paid option

On many published international route groups, Premium Economy includes 2 checked pieces up to 23 kg each and up to 158 cm per piece.

Economy checked baggage on selected route groups

Economy Full Flex, Economy Flex, Economy Standard 23 kg 158 cm total Paid option

On selected international route groups, including Europe except Turkey to the Chinese mainland, Hong Kong, Macao or Taiwan, Economy Full Flex, Flex and Standard include 1 checked piece up to 23 kg and 158 cm.

Economy Saver and Economy Light baggage

Economy Saver, Economy Light 158 cm total Paid option

Economy Saver may have one checked piece less than Economy Standard, while Economy Light may have no free checked baggage on the specific itinerary. Check the baggage line in the booking before payment.

International excess baggage

All fares 158 cm total Paid option

International excess baggage is charged by area and currency. Published tables list first extra pieces from USD 145 or EUR 160 in some areas, and oversize or overweight charges may be added cumulatively.

Sports equipment

Sports equipment

All fares 23 kg 158 cm total Paid option

On international flights, one set of golf equipment may be transported free of charge if it is up to 23 kg and 158 cm. One set of ski gear may also be free up to 23 kg and 203 cm. Other equipment may need approval or excess baggage payment.

Pets

Pets as checked baggage

All fares 32 kg Paid option

Pets are generally not allowed in the passenger cabin except eligible service dogs. Approved small animals travel as checked baggage, require documents and prior approval, and are charged separately from the free baggage allowance.

Check-in

International and regional airport check-in

Closes: 1 h 40 min

For international and regional flights, China Southern asks passengers to complete airport check-in at least 100 minutes before departure with tickets, passports, visas and travel documents.

Online check-in

Closes: 1 h

Online check-in may be available from 14:00 on the day before scheduled departure until 1 hour before departure. Availability varies by departure city, flight and passenger type.

Open check-in

Services

Special meals

limited Included

Special meals should be requested in advance. General FAQ pages mention 24 hours before departure, while some international special-meal guidance asks passengers departing outside mainland China to request 48 hours before departure.

In-flight Wi-Fi

limited Paid option Varies by flight and product

In-flight Wi-Fi is available on selected CSAIR Wi-Fi flights. First and Business passengers may be entitled without separate application, while Premium Economy and Economy passengers may need to book via the app where available.

Entertainment

limited Included

Entertainment depends on aircraft and cabin. China Southern's B777-300ER cabin layout shows AVOD entertainment across First, Business, Premium Economy and Economy.

USB power

limited Included

USB availability depends on aircraft and seat. The published B777-300ER cabin layout shows USB across all cabins.

Power outlets

limited Included

Power outlets depend on aircraft and cabin. Some long-haul layouts show power in premium cabins and selected Economy seat groups.

Children and infants

limited Paid option

Children, infants and unaccompanied-minor services depend on age, accompanying adult and flight conditions. China Southern asks passengers to contact customer service for some child and infant arrangements.

Pet transport

limited Paid option Charged separately from free baggage allowance

Approved small animals travel as checked baggage and are charged separately from the free baggage allowance. Service dogs may be treated differently when eligibility and documents are confirmed.

Aircraft-dependent cabins

limited Included

Cabin layout, seats, screens, USB and power depend on the aircraft assigned to the flight. Published aircraft pages describe Airbus and Boeing layouts for reference.

Contacts

China

Phone: +86 4008695539

Email: customerservice@csair.com

Working hours: 7x24

China Southern general overseas support. International flight ticket menu: +86 4008695539-1-2; web sales and service: +86 4008695539-1-4; complaint and recommendation: +86 4008695539. Website service email: 95539@csair.com.

FAQ

  • What is China Southern's airline code?

    China Southern uses IATA code CZ and ICAO code CSN. The published ICAO callsign is CHINA SOUTHERN.

  • How much cabin baggage is allowed on China Southern?

    The dedicated China Southern carry-on page shows First Class passengers with 2 carry-on pieces and passengers in Business, Premium Economy and Economy with 1 piece. Each piece must be up to 8 kg and 55x40x20 cm. A small computer bag, camera bag, briefcase or handbag can also be carried if it fits under the seat.

  • Does China Southern include checked baggage?

    Checked baggage depends on domestic or international travel, cabin and fare brand. Domestic allowance is weight-based, while international and regional allowance is usually piece-based. Economy Light may have no free checked baggage on itineraries where it is sold.

  • When does China Southern online check-in open?

    China Southern FAQ information states that online check-in may be available from 14:00 on the day before scheduled departure until 1 hour before departure. Some cities may open earlier or have different rules, and online check-in is not available for every passenger or flight.

  • Where can I check China Southern flight status?

    The China Southern website home page includes a Flight Status form that can search by departure and arrival city or by flight number. Flight status can also be requested through the airline's call-center menu.

  • Can I travel with a pet on China Southern?

    Pets are generally not allowed in the passenger cabin, except eligible service dogs. Approved small animals may travel as checked baggage when documentation, aircraft, route and weather conditions allow. The service must be confirmed with China Southern in advance.

  • What additional services can be booked on China Southern?

    Additional services may include seat reservation, prepaid baggage, excess baggage, sports equipment, special meals, in-flight Wi-Fi on selected flights, duty-free shopping, Sky Pearl services, special assistance and services for children. Availability depends on route, aircraft, cabin and ticket conditions.

  • Important before departure

    Before departure, check the exact conditions in your booking because China Southern rules may depend on fare brand, route group, airport, departure date, operating carrier and special services.

    • Review baggage carefully, especially if the ticket is Economy Saver or Economy Light.
    • Confirm online check-in availability for the departure city and leave enough time for baggage drop and security.
    • Verify travel documents, visa or transit rules, children documents, special assistance, medical equipment and pet paperwork.
    • For codeshare or partner-operated flights, baggage, UM service and other conditions may follow the operating carrier.