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Over 12 years old
From 2 to 12 years
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Airline profile · XQ

SunExpress XQ

This SunExpress XQ profile explains the main passenger rules for SunExpress flights: routes, baggage, online check-in, SunFares, paid services, pets and contacts. On iFly.ua you can search available SunExpress flights, compare ticket options and choose a suitable itinerary.

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SunExpress XQ is a Turkish leisure airline founded as a joint venture between Turkish Airlines and Lufthansa. This guide covers SunExpress routes, baggage, check-in, SunFares, onboard services, pets, children, special assistance and support contacts.

Best routes for SunExpress

SunExpress overview

SunExpress is a Turkish leisure airline based in Antalya and operating under the legal name Güneş Ekspres Havacılık A.Ş. The airline was founded in 1989 as a joint venture between Turkish Airlines and Lufthansa.

SunExpress focuses on direct flights between Europe and Türkiye, Turkish domestic routes and holiday destinations around the Mediterranean, Red Sea and nearby regions. Passenger rules may depend on fare, route, departure airport, booking channel, aircraft and whether the booking includes a tour operator or codeshare segment.

SunExpress routes

SunExpress routes are focused on leisure, family-visit and regional connections, with key activity around Antalya, Izmir and other Turkish cities. Examples of routes may include flights from Antalya, Izmir, Ankara, Bodrum, Dalaman, Trabzon, Kayseri and Adana/Cukurova to destinations such as Berlin, Düsseldorf, Frankfurt, Hamburg, Hanover, Munich, Stuttgart, Cologne, Vienna, Zurich, Basel, Amsterdam, Brussels, London, Manchester, Birmingham, Copenhagen, Stockholm, Oslo, Paris, Prague, Tel Aviv, Beirut, Dubai, Sharm El-Sheikh and Cairo.

  • Typical regions: Türkiye, Germany, Austria, Switzerland, the United Kingdom, the Netherlands, Belgium, Scandinavia, the Balkans, the Middle East and selected Red Sea destinations.
  • Many routes are seasonal and can depend on tour operator programmes, airport slots and aircraft availability.
  • Some flights may be operated under interline or codeshare arrangements, so passengers should check the operating carrier in the itinerary.
  • Use iFly.ua to search SunExpress flights by route and travel dates.

SunExpress baggage

SunExpress baggage depends on SunFare, route and booking conditions. SunLight includes one under-seat bag up to 4 kg and 30 x 40 x 20 cm. SunValue, SunEco+ and SunComfort include one hand baggage item up to 8 kg and 55 x 40 x 23 cm. SunLight passengers can buy the 8 kg hand baggage allowance from EUR 19.99 through the website where available.

On international flights, checked baggage is allocated by SunFare and route. SunLight includes no checked baggage. SunValue generally includes 20 kg. SunEco+ includes 20 kg on selected holiday routes and 30 kg on other flights to or from Türkiye, Iraq and Lebanon. SunComfort includes 25 kg on selected holiday routes and 35 kg on other flights to or from Türkiye, Iraq and Lebanon. Domestic flights within Türkiye list 15 kg for SunValue and SunEco+ and 25 kg for SunComfort. One checked item must not exceed 32 kg or 158 cm total dimensions.

SunExpress check-in

SunExpress online check-in is free of charge on the official website and mobile app. At many airports it opens 72 hours before departure, but closing times vary by airport: common closing times are 1 hour or 4.5 hours before departure, while some airports have no online check-in and Dubai may close earlier.

Airport check-in deadlines are route-specific. Domestic flights within Türkiye close 45 minutes before departure, while international flights close 60 minutes before departure. Airport check-in may carry a fee on international flights if online check-in was available and not used, with exceptions for passengers who must use the airport counter, including pets in cabin, unaccompanied minors, reduced-mobility passengers, some special services and selected interline or codeshare passengers.

SunExpress fares and services

SunExpress SunFares include SunLight, SunValue, SunEco+ and SunComfort. SunLight is the lightest option, with one 4 kg under-seat bag and no included checked baggage. SunValue adds an 8 kg hand baggage item and checked baggage on eligible routes. SunEco+ includes an 8 kg hand baggage item, checked baggage and more flexible rebooking rules on international flights through SunFlex 7 conditions in the published fare table.

SunComfort is the broadest SunFare bundle. It includes an 8 kg hand baggage item, a larger checked baggage allowance, free airport check-in, standard seat reservation on eligible routes and more flexible rebooking or cancellation conditions than lighter fares. Exact changes, cancellation penalties, seat selection and airport check-in benefits depend on route, booking date and fare rules.

SunExpress services

Additional SunExpress services may include hand baggage upgrade, extra checked baggage, seat reservation, XLeg seats, SunPriority, airport check-in, SunFlex, lounge or VIP access at selected airports, Rail&Fly on eligible international routes, pets, sports and special baggage, unaccompanied minor service, accessible travel support and child travel services.

SunCafé onboard service sells sandwiches, hot meals, snacks, soft drinks, tea, coffee and alcoholic beverages. Pre-order meals can be booked up to 36 hours before departure where available, and SunVoucher may be available on international flights. Product availability can vary by flight, stock and route.

SunExpress pets

SunExpress accepts dogs and cats in the cabin on eligible flights, subject to availability, documents, route restrictions and advance booking. One dog or cat per passenger may travel in the cabin if the pet and container together weigh up to 8 kg. The lockable, ventilated and waterproof container must not exceed 55 x 40 x 23 cm.

Cabin pet prices are listed from EUR 89.99 on international flights, from EUR 15 on Lefkosa/Ercan prepaid flights and from TRY 599 on Turkish domestic prepaid flights. Dogs and cats over 8 kg may travel in the animal compartment where available, with separate fees. Pets are not eligible for online check-in and passengers must use the airport counter.

SunExpress contacts

SunExpress support is available through the Help Center, Customer Service Center, manage booking pages, post-flight forms and the official contact form. The Help Center lists phone numbers for EU countries, Germany, Türkiye, the United Kingdom and other countries.

The company operator is Güneş Ekspres Havacılık A.Ş. The headquarters address is Yenigöl District, Nergiz St. No: 84 PK, Muratpaşa, Antalya, Türkiye. For booking questions, baggage, check-in, pets and special services, passengers should use My Bookings and the Customer Service Center rather than the headquarters switchboard.

Baggage

Hand baggage

SunLight under-seat bag

SunLight 4 kg 30x40x20 cm

SunLight includes one under-seat bag up to 4 kg and 30 x 40 x 20 cm. Extra checked baggage does not convert this allowance into a heavier cabin bag.

8 kg hand baggage

SunValue / SunEco+ / SunComfort 8 kg 55x40x23 cm

SunValue, SunEco+ and SunComfort include one hand baggage item up to 8 kg and 55 x 40 x 23 cm.

Paid SunLight hand baggage

SunLight paid option 8 kg 55x40x23 cm Paid option

SunLight passengers can buy the 8 kg hand baggage allowance from EUR 19.99 through the SunExpress website where available.

Checked baggage

SunValue checked baggage

SunValue international 20 kg 158 cm total

SunValue generally includes 20 kg of checked baggage on international flights. One item may not exceed 32 kg or 158 cm total dimensions.

SunEco+ checked baggage

SunEco+ international 30 kg 158 cm total

SunEco+ includes 20 kg on selected holiday and listed regional routes, and 30 kg on other flights to or from Türkiye, Iraq and Lebanon. One item may not exceed 32 kg.

SunComfort checked baggage

SunComfort international 35 kg 158 cm total

SunComfort includes 25 kg on selected holiday and listed regional routes, and 35 kg on other flights to or from Türkiye, Iraq and Lebanon. One item may not exceed 32 kg.

Domestic Türkiye checked baggage

Domestic Türkiye 25 kg 158 cm total

On flights within Türkiye, SunValue and SunEco+ list 15 kg, while SunComfort lists 25 kg. The exact allowance is shown in the booking.

Extra and excess baggage

All fares 32 kg 158 cm total Paid option

Extra baggage packages can be added where available. Excess baggage fees start from EUR 19.99 per kg and route for international flights, while domestic Türkiye excess baggage is listed from TRY 300 per kg. One item may not exceed 32 kg.

Sports equipment

Sports and special baggage

All fares 30 kg Paid option

Sports equipment and special baggage can be carried in the hold for flat fees where available. SunExpress states that sports equipment up to 30 kg per item can be carried on its flights.

Pets

Pet in cabin

All fares 8 kg 55x40x23 cm Paid option

One dog or cat per passenger may travel in the cabin on eligible flights. Pet and container together may weigh up to 8 kg, the container may measure up to 55 x 40 x 23 cm, and international cabin pet prices start from EUR 89.99.

Check-in

Airport check-in

Closes: 1 h

Airport check-in closes 45 minutes before departure for domestic Türkiye flights and 60 minutes before departure for international flights. Airport check-in may be paid on international flights when online check-in was available and not used.

Kiosk and self-service bag drop

Opens: 6 h Closes: 45 min

SunExpress kiosk check-in and self-service bag drop are available at selected airports, including Izmir, Antalya domestic and Frankfurt. The service may operate from 4 to 6 hours before departure until 45 to 60 minutes before departure.

Online check-in

Opens: 72 h Closes: 1 h

Online check-in opens 72 hours before departure at many airports. Closing times vary by airport and route, commonly 1 hour or 4.5 hours before departure; some airports do not support online check-in.

Open check-in

Services

SunCafé food and drinks

available Paid option

SunCafé offers sandwiches, hot meals, snacks, soft drinks, tea, coffee and alcoholic drinks. Pre-order meals can be booked up to 36 hours before departure where available.

SunPriority

limited Paid option

SunPriority and priority services may be available as paid extras or fare-related benefits, depending on airport, route and booking conditions.

Lounge and VIP services

limited Paid option

Lounge access and VIP services may be offered at selected airports as optional extras. Availability depends on airport and route.

Pets on board

limited Paid option from EUR 89.99 on international cabin pet routes

Dogs and cats may travel in the cabin on eligible flights, subject to quota, documents and route rules. Online check-in is not available for passengers travelling with pets.

Children and infants

available Included UM service from EUR 69.99 one-way on international flights

Infants have 20 kg baggage allowance on international flights and 15 kg on domestic Türkiye flights, except SunLight bookings. Buggies, travel cots and child seats are transported in the hold free of charge. Unaccompanied minor service is available for children aged 5-12 by request.

Aircraft and cabin

available Included

SunExpress operates Boeing 737-800 and Boeing 737-8 aircraft on short- and medium-haul routes. Aircraft type and cabin layout can vary by route, date and operational assignment.

Contacts

Turkey

Phone: +90 (0)242 310 26 26

Address: Yenigöl District Nergiz St. No: 84 PK, Muratpaşa, Antalya, TR

Company headquarters switchboard from the SunExpress imprint. Passenger booking and service requests should normally go through the Customer Service Center, My Bookings or the official contact form.

Netherlands

Phone: +31 97010269797

Working hours: Customer Service Center 24 hours a day according to SunExpress FAQ

EU countries customer service number listed by SunExpress. Use My Bookings and Help Center for booking, baggage, check-in and special-service requests where possible.

Germany

Phone: +49 69 310 997 97

Working hours: Customer Service Center 24 hours a day according to SunExpress FAQ

Germany customer service number listed by SunExpress. Use My Bookings and Help Center for booking, baggage, check-in and special-service requests where possible.

Turkey

Phone: +90 444 0 797

Working hours: Customer Service Center 24 hours a day according to SunExpress FAQ

Türkiye customer service number listed by SunExpress. Use My Bookings and Help Center for booking, baggage, check-in and special-service requests where possible.

United Kingdom

Phone: +44 2081579797

Working hours: Customer Service Center 24 hours a day according to SunExpress FAQ

United Kingdom customer service number listed by SunExpress. Use My Bookings and Help Center for booking, baggage, check-in and special-service requests where possible.

Turkey

Phone: +90 232 444 0 797

Working hours: Customer Service Center 24 hours a day according to SunExpress FAQ

Other countries customer service number listed by SunExpress. No Ukraine-specific public phone number was confirmed.

FAQ

  • What baggage is included with SunExpress XQ?

    SunLight includes one under-seat bag up to 4 kg and 30 x 40 x 20 cm. SunValue, SunEco+ and SunComfort include one hand baggage item up to 8 kg and 55 x 40 x 23 cm. Checked baggage depends on route and SunFare.

  • Can I take an 8 kg cabin bag on SunExpress?

    An 8 kg hand baggage item up to 55 x 40 x 23 cm is included with SunValue, SunEco+ and SunComfort. SunLight passengers receive only the 4 kg under-seat bag, but can buy the 8 kg hand baggage allowance from EUR 19.99 where available.

  • When does SunExpress online check-in open?

    Online check-in opens 72 hours before departure at many SunExpress airports. Closing times depend on the airport and route, commonly 1 hour or 4.5 hours before departure; some airports do not offer online check-in.

  • How can I check SunExpress flight status?

    Use the SunExpress flight status page, My Bookings, airline notifications and airport screens. Seasonal routes and operational changes can affect schedules, so recheck the flight close to departure.

  • Does SunExpress accept pets?

    SunExpress accepts dogs and cats in the cabin on eligible flights, subject to quota, documents and route rules. Pet and container together may weigh up to 8 kg, and the container may measure up to 55 x 40 x 23 cm.

  • How do I contact SunExpress?

    Use the SunExpress Help Center, Customer Service Center, My Bookings and post-flight forms. Listed numbers include EU countries +31 97010269797, Germany +49 69 310 997 97, Türkiye +90 444 0 797, United Kingdom +44 2081579797 and other countries +90 232 444 0 797.

  • What extra services can I add to a SunExpress booking?

    Depending on route and fare, you may add hand baggage, extra checked baggage, seat reservation, XLeg seats, SunPriority, SunFlex, meals, SunVoucher, pets, sports equipment, special baggage, unaccompanied minor service and accessible travel support.

  • Important before departure

    Before travelling with SunExpress XQ, recheck your booking because rules may depend on SunFare, route, airport, departure date, booking channel, operating carrier and special services.

    • Confirm whether your ticket includes SunLight 4 kg under-seat baggage or the 8 kg hand baggage allowance, plus any checked baggage.
    • Complete online check-in if available and follow the exact airport closing time shown for your route.
    • Check passport, visa, entry rules and travel documents for every passenger, including children.
    • Arrange pets, unaccompanied minors, special assistance, sports equipment, musical instruments, tour-operator bookings and codeshare details before departure where applicable.