Vietnam Airlines VN
This Vietnam Airlines profile explains the main passenger rules for VN flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available Vietnam Airlines flights, compare ticket options and choose a suitable itinerary.
Vietnam Airlines is Vietnam's flag carrier and a SkyTeam member operating under IATA code VN. This profile summarizes Vietnam Airlines routes, cabin and checked baggage, online and airport check-in, fare families, additional services, pet travel and support contacts.
Best routes for Vietnam Airlines
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Ho Chi Minh City
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Bangkok
One way
11 127 UAH
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Hanoi
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Bangkok
One way
11 239 UAH
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Bangkok
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London
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Bangkok
Round trip
38 373 UAH
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Phu Quoc
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Kuala Lumpur
One way
13 144 UAH
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Bangkok
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Ho Chi Minh City
One way
9 451 UAH
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Luang Prabang
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Guangzhou
One way
13 659 UAH
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Frankfurt
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Shanghai
One way
23 916 UAH
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Hanoi
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Siem Reap
One way
3 359 UAH
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Sihanoukville
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Denpasar Bali
One way
10 973 UAH
Vietnam Airlines overview
Vietnam Airlines operates with IATA code VN, ICAO code HVN and callsign VIET NAM AIRLINES. The airline is operated by Vietnam Airlines JSC, with head office in Hanoi, Vietnam.
Vietnam Airlines is a full-service network airline and member of SkyTeam. Passenger rules can depend on route, fare type, cabin class, aircraft, ticket issue date, airport, Lotusmiles or SkyTeam status, special services and the operating carrier shown on the ticket.
Vietnam Airlines routes
Vietnam Airlines routes are centred on Vietnam, especially Hanoi, Ho Chi Minh City and Da Nang, with domestic, Asian, European, Australian and North American services. The route map and timetable can change by season, aircraft, partner operations and traffic rights. Examples of routes may include:
- Domestic Vietnam routes between Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, Phu Quoc, Da Lat, Hue, Vinh, Hai Phong, Quy Nhon, Pleiku, Tuy Hoa, Can Tho and other Vietnamese destinations.
- Regional Asian routes to Bangkok, Kuala Lumpur, Singapore, Jakarta, Phnom Penh, Vientiane, Taipei, Hong Kong, Guangzhou, Shanghai, Beijing, Seoul, Busan, Tokyo, Osaka, Nagoya and Fukuoka.
- Long-haul examples to Paris, Frankfurt, Munich, London, Milan, Copenhagen, Moscow, Sydney, Melbourne, Perth and San Francisco, depending on timetable.
- Codeshare, Vietnam Airlines Group and SkyTeam partner flights can extend the network beyond VN-operated routes; the operating carrier's rules may apply on those segments.
- For specific dates, use iFly.ua to search Vietnam Airlines flights.
Vietnam Airlines baggage
Vietnam Airlines baggage depends on route, fare type, cabin class and ticket issue date. For tickets issued or exchanged on or after May 5, 2025, Business Class generally includes two carry-on pieces and one accessory with total hand baggage up to 18 kg. Economy and Premium Economy usually include one carry-on piece and one accessory; the total is 12 kg on itineraries from or to Europe, Oceania and the Americas, and 10 kg on many other itineraries.
Checked baggage is route-based. Domestic Vietnam routes normally include one 23 kg bag in Economy and one 32 kg bag in Premium Economy or Business. Southeast Asia routes generally include one bag, while routes to China, Hong Kong, Taiwan, South Korea, Europe, Australia, the Americas and some Japan routes can include two pieces for higher cabins and sometimes Economy. Each checked piece is usually limited to 158 cm in total dimensions.
Vietnam Airlines check-in
Vietnam Airlines online and mobile check-in is available from 24 hours to 1 hour before scheduled departure for eligible flights operated by Vietnam Airlines Group, including Vietnam Airlines, Pacific Airlines and Vasco. Some airports, special services, infants, passengers aged 60 and above on some website fares, large bookings, codeshare flights and multiple e-ticket cases may require airport counter processing.
Airport check-in times vary by airport and route. General guidance is that counters open around 2 hours before domestic flights and around 3 hours before international flights; closing times can be 40 minutes before domestic flights and 50 to 60 minutes before many international flights. Passengers with checked baggage, documents, pets or assistance requests should arrive earlier.
Vietnam Airlines fares and services
Vietnam Airlines fare names vary by market and route. Confirmed fare families can include Economy Super Lite, Economy Lite, Economy Classic, Economy Flex, Premium Economy Classic, Premium Economy Flex, Business Classic and Business Flex, with booking classes and conditions shown in the fare rules.
The fare affects cancellation, refund, ticket changes, go-show, advance seat selection, priority check-in, lounge access, Lotusmiles mileage accrual, included baggage and upgrade options. Super Lite and Lite products are more restrictive, while Flex and Business products usually include more flexibility and services. Exact rules are defined by the ticket conditions for the route and issue date.
Vietnam Airlines services
Vietnam Airlines services may include advance seat selection, prepaid and excess baggage, special baggage, sports equipment, upgrades, Sky Sofa, special meals, business lounges, SkyPriority airport service, in-flight entertainment, in-flight internet on selected Airbus A350 aircraft, pets in cabin or checked baggage, infant bassinets, unaccompanied minor service, reduced mobility assistance, extra seats and medical or oxygen support.
Availability and price depend on route, fare, aircraft, cabin, airport, departure date, status and operating carrier. Some services must be requested at least 24 hours before departure, while others are available through Manage Booking, the app, contact center, ticket offices or airport staff.
Vietnam Airlines pets
Vietnam Airlines transports pets as cabin pets, checked baggage or cargo on eligible flights. In the passenger cabin, the service applies to dogs and cats aged at least 10 weeks, with pet and kennel together up to 6 kg and kennel dimensions up to 35 x 30 x 20 cm. Pet birds are not accepted in the cabin and should be registered as checked baggage where allowed.
As checked baggage, Vietnam Airlines accepts dogs, cats and ornamental birds aged at least 10 weeks, with pet and cage together up to 32 kg. Dogs are not transported on flights between Vietnam and the United States. Pet service must normally be booked through a Vietnam Airlines branch at least 24 hours before departure, and documents, country rules, weather and aircraft suitability can affect acceptance.
Vietnam Airlines contacts
Vietnam Airlines support is available through the contact center, website and app, branch offices, ticket offices, airport counters, virtual assistant and helpdesk. The contact center for calls within Vietnam is 1900 1100, Lotusmiles support is 1900 1800, calls from outside Vietnam use +84 24 38320320, and general support email is Telesales@vietnamairlines.com.
The head office is Vietnam Airlines JSC, 200 Nguyen Son Street, Bo De Ward, Hanoi, Vietnam. For active bookings, baggage, pets, special assistance, refunds or disruption, use Manage Booking, the contact center, branch office, airport desk or the relevant service form rather than the corporate address.
Baggage
Hand baggage
Accessory or personal item
One accessory is included with the hand baggage allowance. It must fit safely in the cabin and counts toward the total hand baggage rules for the ticket.
Economy and Premium Economy hand baggage
On many itineraries outside Europe, Oceania and the Americas, Economy and Premium Economy include one carry-on piece and one accessory with total weight up to 10 kg for tickets issued or exchanged on or after 05 May 2025.
Economy and Premium Economy long-haul hand baggage
For itineraries from or to Europe, Oceania and the Americas, Economy and Premium Economy include one carry-on piece and one accessory with total hand baggage up to 12 kg.
Business hand baggage
Business Class includes two hand baggage pieces and one accessory with total weight up to 18 kg. Each hand baggage piece must stay within Vietnam Airlines size and stowage rules.
Checked baggage
Economy checked baggage
Economy commonly includes one checked bag up to 23 kg and 158 cm total dimensions. Some itineraries, such as the Americas and selected Japan routes, can include two pieces, while some Economy Super Lite tickets can have restrictions.
Economy two-piece checked baggage
On routes from or to the Americas and selected Japan itineraries, Economy can include two checked bags up to 23 kg each. Japan rules vary by city pair, aircraft and ticket issue date.
Premium Economy domestic checked baggage
On Vietnam domestic routes, Premium Economy normally includes one checked bag up to 32 kg and 158 cm total dimensions.
Premium Economy regional checked baggage
On Southeast Asia and selected Japan itineraries, Premium Economy can include one checked bag up to 23 kg. Always check the baggage calculator for the exact route.
Premium Economy long-haul checked baggage
On many long-haul and selected Asia itineraries, Premium Economy includes two checked bags up to 23 kg each and 158 cm total dimensions per piece.
Business domestic and regional checked baggage
On Vietnam domestic and many Southeast Asia routes, Business normally includes one checked bag up to 32 kg and 158 cm total dimensions.
Business long-haul checked baggage
On many long-haul and selected Asia itineraries, Business includes two checked bags up to 32 kg each and 158 cm total dimensions per piece.
Excess and prepaid baggage
Passengers can purchase prepaid or airport excess baggage where available. Any checked piece above 32 kg or above accepted size limits may require repacking or cargo handling.
Sports equipment
Sports equipment and special baggage
Sports equipment, bicycles, bulky baggage, musical instruments and valuable items on seats may require special baggage handling, extra seats or advance approval. Acceptance depends on route, aircraft and item type.
Pets
Pet in cabin
Dogs and cats aged at least 10 weeks may travel in the cabin after confirmation. Pet and kennel together must not exceed 6 kg, and the kennel limit is 35 x 30 x 20 cm. Cabin pet capacity is limited by aircraft and cabin.
Pet as checked baggage
Dogs, cats and ornamental birds aged at least 10 weeks may travel as checked baggage where permitted. Pet and cage together must not exceed 32 kg; heavier animals need cargo handling.
Check-in
Airport check-in
Airport counter times vary by airport and route. General guidance is around 2 hours before domestic flights and around 3 hours before international flights, with closing times commonly 40 minutes before domestic flights and 50 to 60 minutes before many international flights.
Online and mobile check-in
Online and mobile check-in is available from 24 hours to 1 hour before scheduled departure for eligible Vietnam Airlines Group flights. Some passengers, special services, codeshare flights, airports or document cases require airport counter handling.
Services
Meals and special meals
Meals and drinks depend on route, cabin class, aircraft and flight length. Special meals can be requested in advance on eligible flights, including meals for children.
In-flight internet
In-flight internet is available on selected Airbus A350 flights through the LotusConnect network. Vietnam Airlines offers a free 15-minute messaging package on equipped flights; package purchase and features depend on route and aircraft.
In-flight entertainment
Entertainment can include LotuStar programs, wireless entertainment on A321 aircraft, Heritage publications, PressReader and aircraft-dependent screens or streaming. Equipment varies by aircraft and cabin.
Power and charging
Power outlets, USB and charging availability depends on aircraft type, seat and cabin configuration.
Priority services
Priority check-in, SkyPriority and related airport services depend on cabin, fare type, Lotusmiles or SkyTeam status, route and airport.
Business lounges
Business lounge access depends on ticket, fare type, cabin, route, airport and Lotusmiles or SkyTeam status. Some passengers can purchase access where offered.
Aircraft and operating carrier
Vietnam Airlines operates narrow-body and wide-body aircraft. The exact aircraft, cabin and amenities vary by route, date and operating carrier.
Pet travel
Pets can travel in the cabin, as checked baggage or as cargo where permitted, subject to advance booking, documents, weather, aircraft and country rules.
Children and special assistance
Infants, children, bassinets, unaccompanied minors, reduced mobility, medical support, oxygen and extra seats depend on advance request, documents and route. Some services require at least 24 hours notice.
Contacts
Vietnam
Phone: 1900 1100 / +84 24 38320320
Email: Telesales@vietnamairlines.com
Working hours: 24/7 contact center.
For delayed, damaged, lost or forgotten baggage, use Vietnam Airlines baggage claim support, airport baggage desks, Manage Booking or the contact center.
Vietnam
Phone: +84 24 3827 2289
Email: Telesales@vietnamairlines.com
Address: Vietnam Airlines JSC, 200 Nguyen Son Street, Bo De Ward, Hanoi, Vietnam
Corporate head office details are for company reference. Passenger issues should normally use Manage Booking, the contact center, branch offices or airport staff.
Vietnam
Phone: 1900 1100 / +84 24 38320320
Email: Telesales@vietnamairlines.com
Working hours: 24/7 contact center.
Special assistance, infants, unaccompanied minors, pets, medical support, oxygen and extra seat requests should be arranged through Vietnam Airlines support channels before departure.
Vietnam
Phone: 1900 1100 / +84 24 38320320
Email: Telesales@vietnamairlines.com
Working hours: 24/7 contact center.
Use the Vietnam Airlines contact center, website, app, branch offices and airport counters for passenger support.
FAQ
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What baggage is included with Vietnam Airlines VN?
Included baggage depends on route, cabin and fare type. Domestic Economy normally includes one 23 kg checked bag, while Premium Economy and Business on domestic routes normally include one 32 kg bag. Long-haul and selected Asia routes can include two checked pieces.
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Can I take a cabin bag on Vietnam Airlines?
Yes. Business Class usually includes two carry-on pieces and one accessory up to 18 kg total. Economy and Premium Economy usually include one carry-on piece and one accessory, with total weight of 10 kg or 12 kg depending on itinerary and ticket issue date.
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When does Vietnam Airlines online check-in open?
Vietnam Airlines online and mobile check-in is generally available from 24 hours to 1 hour before scheduled departure for eligible Vietnam Airlines Group flights.
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Where can I check Vietnam Airlines flight status?
Use the official Vietnam Airlines flight status tool, the Vietnam Airlines app, airport screens and airline notifications. Flight time, gate and disruption information can change close to departure.
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Can I travel with a pet on Vietnam Airlines?
Dogs and cats may travel in the cabin on eligible flights if the pet and kennel are within the 6 kg limit. Dogs, cats and ornamental birds may travel as checked baggage where allowed, with pet and cage up to 32 kg. Route and country restrictions apply.
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How do I contact Vietnam Airlines?
Use the Vietnam Airlines contact center, Manage Booking, branch offices, airport desks or email. Calls within Vietnam use 1900 1100, calls from outside Vietnam use +84 24 38320320, and general email is Telesales@vietnamairlines.com.
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Which additional services can I add to a Vietnam Airlines booking?
Common add-ons and services include seat selection, prepaid baggage, excess baggage, special baggage, upgrades, Sky Sofa, special meals, lounges, SkyPriority, pets, infant bassinets, unaccompanied minor service and special assistance.
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Important before departure
Before travelling with Vietnam Airlines VN, recheck your exact booking because baggage, online check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, ticket issue date, aircraft, cabin, status and operating carrier.
- Confirm whether your route uses one-piece or two-piece checked baggage rules and whether your fare type has extra restrictions.
- Use online check-in during the 24-hour window where available, but check whether your airport, documents, baggage or special service requires a counter visit.
- Verify passport, visa, transit, health, pet, child and special-assistance documents for every country in the itinerary.
- If the ticket includes Vietnam Airlines Group, SkyTeam, codeshare or partner-operated flights, check which carrier's baggage and service rules apply.