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Airline profile · VJ

VietJet Air VJ

This VietJet Air profile explains the main passenger rules for VJ flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available VietJet Air flights, compare ticket options and choose a suitable itinerary.

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VietJet Air is a Vietnamese airline operating domestic and international routes under IATA code VJ. This profile summarizes VietJet Air routes, cabin and checked baggage, online and airport check-in, fare families, additional services, pet travel and support contacts.

Best routes for VietJet Air

VietJet Air overview

VietJet Air operates with IATA code VJ, ICAO code VJC and callsign VIETJET. The airline is operated by Vietjet Aviation Joint Stock Company, with head office in Hanoi, Vietnam.

VietJet Air is a low-cost airline, so many services are fare-based or sold as add-ons. Passenger rules can depend on fare, route group, airport, aircraft, departure date, ticket channel, special services and the operating carrier shown on the ticket.

VietJet Air routes

VietJet Air routes are centred on Vietnam, especially Ho Chi Minh City, Hanoi and other major Vietnamese airports. The airline publishes more than 120 domestic and international routes, but schedules can change by season, route rights, aircraft and partner operations. Examples of routes may include:

  • Domestic Vietnam routes to Ho Chi Minh City, Hanoi, Da Nang, Nha Trang, Phu Quoc, Da Lat, Hue, Vinh, Hai Phong, Quy Nhon, Pleiku, Tuy Hoa, Can Tho and other Vietnamese destinations.
  • Southeast and East Asia routes to Bangkok, Singapore, Kuala Lumpur, Taipei, Hong Kong, Seoul, Busan, Tokyo, Osaka, Nagoya, Fukuoka, Hiroshima, Shanghai, Beijing, Guangzhou, Jakarta, Bali and other cities.
  • India and South Asia examples to New Delhi, Mumbai, Ahmedabad, Bengaluru, Hyderabad, Kochi, Kolkata and Tiruchirappalli, depending on timetable.
  • Longer routes may include Sydney, Melbourne, Brisbane, Perth, Adelaide and selected Central Asia or Europe-linked services where scheduled.
  • For specific dates, use iFly.ua to search VietJet Air flights.

VietJet Air baggage

VietJet Air baggage depends on fare class and route group. Standard Eco passengers are normally allowed one main cabin bag and one small personal item with total cabin weight up to 7 kg. The main cabin bag limit is 56 x 36 x 23 cm; small personal items have separate limits depending on type, such as a small handbag up to 30 x 20 x 10 cm or laptop bag up to 40 x 30 x 10 cm.

Checked baggage is fare-based. Eco usually has checked baggage at extra cost. Deluxe includes 20 kg on many Group 1 routes and higher allowance on selected long-haul Group 2 routes. SkyBoss includes 30 kg on Group 1 routes or higher allowance on Group 2 routes, plus one golf set where allowed. Business includes 40 kg on Group 1 routes or higher allowance on Group 2 routes, plus one golf set where allowed. Standard checked baggage must not exceed 32 kg per piece and 119 x 119 x 81 cm.

VietJet Air check-in

VietJet Air online and mobile check-in is generally available from 24 hours before departure. Domestic online check-in is usually open until 60 minutes before departure. For eligible international flights it can close earlier, for example 90 minutes before departure, and Australia departures may close 4 hours before departure.

Airport check-in counters generally open 2 hours before domestic flights and 3 hours before international flights, with some airports opening 2 to 3 hours before departure. Counters close 40 minutes before domestic flights, 50 minutes before many international flights and 60 minutes before flights departing Japan, South Korea, India, Australia and selected airports. Online check-in is not available for some passengers, including special assistance cases, infants, pregnant passengers, large bookings, checked baggage and non-Vietjet-operated flights.

VietJet Air fares and services

Confirmed VietJet Air fare families include Eco, Deluxe, SkyBoss and Business. Route groups affect what is included: Group 1 generally covers Vietnam domestic flights and shorter international itineraries under 7 hours per segment; Group 2 covers international itineraries of 7 hours or more per segment, including routes to or from Australia, Kazakhstan and Europe.

Eco is the most basic fare and usually includes cabin baggage only, with checked baggage, meals and seat selection sold separately. Deluxe includes checked baggage and more flexible changes than Eco on many routes. SkyBoss and Business add larger baggage allowances, priority services, seat benefits, lounge access where available, meals and travel credit rules, but exact benefits still depend on route, aircraft, airport and ticket conditions.

VietJet Air services

VietJet Air services may include prepaid baggage, oversized baggage, seat selection, meals and drinks, duty-free and SkyShop items, entertainment, Vietjet e-vouchers, travel insurance, airport taxi, meet and assist, unaccompanied minor service, travelling with pets service, empty seat service, priority check-in, lounge access, SkyBoss and Business services.

Availability and price depend on fare, route group, booking channel, airport, aircraft, departure date and operating carrier. Baggage and other extras are usually cheaper when purchased before airport processing, while some services require advance booking through the website, app, contact center, booking office or agent.

VietJet Air pets

VietJet Air offers Pet in Cabin service for dogs and cats on Vietnam domestic flights. The service applies to all classes except Business. It must normally be booked at least 24 hours before scheduled departure through Vietjet channels, although last-minute booking may be handled by a booking office or airport where available.

Pets must be at least 10 weeks old, healthy, vaccinated, not pregnant and kept in a suitable cage. The maximum weight of pet and cage together is 7 kg, and the cage limit is 35 x 30 x 20 cm. The charge is listed as VND 4,000,000 per cage and pet, excluding VAT. Self check-in by web, mobile or kiosk is not available for passengers with this service.

VietJet Air contacts

VietJet Air support is organized through the contact center, email, local country call centres, the official website, app, booking offices, airport counters and online support flows. The Vietnam call center is 1900 1886, the additional phone number is +84 28 3526 6868, and the email for VJ flights is 19001886@vietjetair.com.

The company address shown on the official website is Vietjet Aviation Joint Stock Company, 302/3 Kim Ma Street, Ngoc Ha Ward, Hanoi, Vietnam. For active bookings, baggage, pets, special assistance, disruption or refunds, use My Booking, the contact center, airport staff or the relevant support form rather than the corporate address.

Baggage

Hand baggage

Small personal item

All fares 30x20x10 cm

One small personal item is allowed as part of the cabin allowance. A small handbag can be up to 30 x 20 x 10 cm; a laptop bag can be up to 40 x 30 x 10 cm.

Eco cabin baggage

Eco 7 kg 56x36x23 cm

Eco includes one main cabin bag and one small item with total weight normally up to 7 kg. The main bag must not exceed 56 x 36 x 23 cm.

Deluxe cabin baggage

Deluxe 7 kg 56x36x23 cm

Deluxe includes cabin baggage. Many routes use a 7 kg total cabin limit, while selected Australia, Kazakhstan or long-haul route rules may include 10 kg.

SkyBoss cabin baggage

SkyBoss 10 kg 56x36x23 cm

SkyBoss includes higher cabin baggage allowance, normally 10 kg on many routes and 12 kg on selected Group 2 routes. The main bag size limit remains 56 x 36 x 23 cm.

Business cabin baggage

Business 18 kg 56x36x23 cm

Business includes the highest Vietjet cabin allowance on many routes, commonly listed as 18 kg. Some Group 2 route tables may show a lower 12 kg limit, so check the ticket route group.

Checked baggage

Eco checked baggage

Eco Paid option

Eco checked baggage is normally at extra cost. Passengers can buy checked baggage packages through Vietjet sales channels where available.

Deluxe checked baggage on Group 1 routes

Deluxe Group 1 20 kg 119x119x81 cm Paid option

Deluxe includes 20 kg of checked baggage on Group 1 routes. Each standard checked item must not exceed 32 kg and 119 x 119 x 81 cm.

Deluxe checked baggage on Group 2 routes

Deluxe Group 2 40 kg 119x119x81 cm Paid option

Deluxe can include up to 40 kg checked baggage on Group 2 routes, with route exceptions such as Perth where the allowance may be 20 kg and limited to one package.

SkyBoss checked baggage on Group 1 routes

SkyBoss Group 1 30 kg 119x119x81 cm Paid option

SkyBoss includes 30 kg checked baggage and one golf club set where accepted on Group 1 routes. Each standard checked item must not exceed 32 kg.

SkyBoss checked baggage on Group 2 routes

SkyBoss Group 2 50 kg 119x119x81 cm Paid option

SkyBoss can include 50 kg checked baggage on many Group 2 routes, plus one golf set where accepted. Perth route rules may limit allowance to 40 kg and two packages.

Business checked baggage on Group 1 routes

Business Group 1 40 kg 119x119x81 cm Paid option

Business includes 40 kg checked baggage and one golf club set where accepted on Group 1 routes. Each checked item must stay within Vietjet weight and size limits.

Business checked baggage on Group 2 routes

Business Group 2 60 kg 119x119x81 cm Paid option

Business can include 60 kg checked baggage on many Group 2 routes, plus one golf set where accepted. Perth route rules may limit allowance to 40 kg and three packages.

Extra and oversized baggage

Extra and oversized baggage 32 kg 200x119x81 cm Paid option

Extra and oversized baggage can be purchased where available. Oversized baggage must not exceed 32 kg per piece and can exceed standard dimensions but not 200 x 119 x 81 cm.

Sports equipment

Sports equipment and special baggage

Sports and special baggage 32 kg 203 cm total Paid option

Sports equipment, golf equipment and large musical instruments may require oversized baggage handling, extra seat purchase or special approval. Fees and acceptance depend on item, route and aircraft.

Pets

Pet in cabin on Vietnam domestic flights

Pet in cabin domestic Vietnam 7 kg 35x30x20 cm Paid option

Dogs and cats may travel in the cabin on Vietnam domestic flights after confirmation, except Business class. Pet and cage together must not exceed 7 kg; the cage limit is 35 x 30 x 20 cm. Service charge is listed from VND 4,000,000 per cage and pet excluding VAT.

Check-in

Airport check-in

Opens: 2 h Closes: 40 min

Airport counters generally open 2 hours before domestic flights and 3 hours before international flights. Counter closing is usually 40 minutes before domestic flights, 50 minutes before many international flights and 60 minutes before flights departing Japan, South Korea, India, Australia and selected airports.

Online and mobile check-in

Opens: 24 h Closes: 1 h

Online and mobile check-in generally opens 24 hours before departure. Domestic flights usually close 60 minutes before departure; eligible international flights can close 90 minutes before departure, and Australia departures may close 4 hours before departure.

Open check-in

Services

Meals and drinks

limited Included

Meals and drinks depend on fare, route group and aircraft. Business and SkyBoss include food and beverage on eligible routes, while Eco and many Deluxe services are paid add-ons.

Entertainment

limited Paid option

Entertainment is listed among Vietjet flight extras and depends on aircraft, route and availability. Check the service conditions for the exact flight.

Priority services

limited Included

Priority check-in, priority security, priority boarding and baggage handling privileges depend on fare, airport facilities and route conditions.

Lounge access

limited Included

Lounge access depends on SkyBoss or Business eligibility, airport facilities, route and operating conditions. It is not available at every airport.

Aircraft and operating carrier

available Included

Vietjet operates narrow-body and wide-body aircraft. The exact aircraft, seat map and services vary by route, date and operating carrier.

Pet in Cabin

limited Paid option From VND 4,000,000 per cage and pet excluding VAT

Pet in Cabin is available for dogs and cats on eligible Vietnam domestic flights after confirmation. It does not apply to Business class and requires airport counter handling.

Children and special assistance

limited Included

Infants, pregnant passengers, passengers with limited mobility, unaccompanied minors and meet-and-assist services require Vietjet rules and advance handling. Some cases are not eligible for online check-in.

Travel extras

limited Paid option

Vietjet extras can include seat selection, prepaid baggage, duty-free, SkyShop, e-vouchers, travel insurance, airport taxi and empty seat service, depending on route and booking channel.

Contacts

Vietnam

Phone: +84 1900 1886

Email: 19001886@vietjetair.com

For lost, delayed or damaged baggage, use Vietjet baggage support, Lost and Found contacts, airport baggage desks or the contact center.

Vietnam

Phone: +84 24 7108 6668

Email: info@vietjetair.com

Address: Vietjet Aviation Joint Stock Company, 302/3 Kim Ma Street, Ngoc Ha Ward, Hanoi, Vietnam

Corporate head office details are for company reference. Passenger issues should normally use My Booking, the contact center, local offices or airport staff.

Vietnam

Phone: +84 1900 1886

Email: 19001886@vietjetair.com

Special assistance, wheelchair service, unaccompanied minors, meet-and-assist and Pet in Cabin should be requested through Vietjet channels before departure, usually at least 24 hours in advance where required.

Vietnam

Phone: +84 1900 1886 / +84 28 3526 6868

Email: 19001886@vietjetair.com

Address: 60A Truong Son, Tan Son Hoa Ward, Ho Chi Minh City, Vietnam

Working hours: Contact center; telecommunication fees may apply in Vietnam.

Use Vietjet's contact center, website, app, local call centres and airport counters for reservations, ticketing and customer support.

FAQ

  • What baggage is included with VietJet Air VJ?

    Included baggage depends on fare and route group. Eco usually includes cabin baggage only. Deluxe includes checked baggage on many routes, while SkyBoss and Business include larger checked baggage allowances and one golf set where permitted.

  • Can I take a cabin bag on VietJet Air?

    Yes. Eco passengers normally receive one main cabin bag and one small personal item with total cabin weight up to 7 kg. SkyBoss and Business fares can include higher cabin weight limits depending on route group.

  • When does VietJet Air online check-in open?

    Online and mobile check-in generally opens 24 hours before departure. Domestic flights usually close online check-in 60 minutes before departure. Eligible international flights can close earlier, including 90 minutes before departure or 4 hours for some Australia departures.

  • Where can I check VietJet Air flight status?

    Use Vietjet's official flight status function, the Vietjet app, airport screens and airline notifications. Flight time, gate and disruption details can change close to departure.

  • Can I travel with a pet on VietJet Air?

    VietJet Air offers Pet in Cabin service for dogs and cats on Vietnam domestic flights, except Business class. The pet and cage together are limited to 7 kg, and the service charge is listed from VND 4,000,000 per cage and pet excluding VAT.

  • How do I contact VietJet Air?

    Use the Vietjet contact center, local country call centres, My Booking, airport counters or email. The Vietnam call center is 1900 1886 and the VJ flight support email is 19001886@vietjetair.com.

  • Which additional services can I add to a VietJet Air booking?

    Common add-ons include prepaid baggage, oversized baggage, seat selection, meals, duty-free shopping, e-vouchers, travel insurance, airport taxi, meet and assist, unaccompanied minor service, pet service, empty seat service and priority services where available.

  • Important before departure

    Before travelling with VietJet Air VJ, recheck your exact booking because baggage, online check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare or partner rules can depend on fare, route group, airport, departure date, aircraft, booking channel and operating carrier.

    • Confirm whether your fare is Eco, Deluxe, SkyBoss or Business, and whether checked baggage is included or must be purchased.
    • Complete online check-in during the 24-hour window where available, but check airport-specific counter, document and baggage deadlines.
    • Verify passport, visa, transit, health, pet, child and special-assistance documents for every country in the itinerary.
    • If the ticket includes Thai Vietjet, partner or interline segments, check which carrier's baggage and service rules apply.