Singapore Airlines SQ: baggage, check-in and tickets
This Singapore Airlines airline profile collects practical passenger information for SQ flights: routes, baggage, online check-in, fare types, services, pets and contacts. On iFly.ua you can enter a route and dates to compare available Singapore Airlines flights and ticket options.
Singapore Airlines is a Singapore-based airline with IATA code SQ. This profile summarizes Singapore Airlines routes, cabin and checked baggage, online and airport check-in, fare families, onboard and airport services, pet rules and support contacts for passengers preparing for a trip.
Best routes for Singapore Airlines
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Denpasar Bali
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Singapore
One way
6 923 UAH
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Denpasar Bali
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Kuala Lumpur
One way
8 470 UAH
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Bangkok
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Singapore
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Bangkok
Round trip
20 956 UAH
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Cape Town
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Singapore
One way
42 434 UAH
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Tehran
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Kuala Lumpur
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Tehran
Round trip
82 350 UAH
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Brussels
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Denpasar Bali
One way
20 267 UAH
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Denpasar Bali
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Colombo
One way
33 656 UAH
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Istanbul
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Surabaya
One way
23 073 UAH
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Denpasar Bali
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Phuket
One way
8 205 UAH
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Istanbul
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Singapore
One way
23 468 UAH
Singapore Airlines overview
Singapore Airlines is an international airline based in Singapore. It operates with IATA code SQ, ICAO code SIA and callsign SINGAPORE. The airline uses the commercial brand Singapore Airlines, and the legal company name is Singapore Airlines Limited.
The network is centred on Singapore Changi Airport and includes long-haul, regional and connecting Singapore Airlines flights. Some itineraries may include Scoot, Star Alliance, codeshare or partner-operated sectors, so passengers should check the operating carrier before relying on baggage, check-in, pet or special-service rules.
Singapore Airlines routes
Singapore Airlines routes connect Singapore with destinations in Asia-Pacific, Europe, North America, Africa and the Middle East. The timetable changes by season, aircraft, traffic rights, airport rules and demand, so the examples below are route examples rather than a guarantee for every travel date.
- Asia-Pacific examples may include Singapore, Kuala Lumpur, Bangkok, Phuket, Jakarta, Denpasar Bali, Manila, Cebu, Ho Chi Minh City, Hanoi, Da Nang, Phnom Penh, Siem Reap, Yangon, Tokyo, Osaka, Nagoya, Fukuoka, Seoul, Busan, Taipei, Hong Kong, Shanghai, Beijing, Guangzhou, Shenzhen, Chengdu, Chongqing, Xiamen, Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, Colombo, Male, Dhaka, Kathmandu, Sydney, Melbourne, Brisbane, Perth, Adelaide, Darwin, Auckland and Christchurch.
- European examples may include London, Manchester, Paris, Amsterdam, Frankfurt, Munich, Zurich, Milan, Rome, Barcelona, Copenhagen, Brussels and Istanbul.
- North American, African and Middle Eastern examples may include New York, Los Angeles, San Francisco, Seattle, Houston, Vancouver, Johannesburg, Cape Town and Dubai.
- For a specific date, check the current schedule, operating carrier and baggage rules, then search Singapore Airlines flights before booking.
Singapore Airlines baggage
Singapore Airlines baggage depends on cabin, fare family, route, KrisFlyer or Star Alliance status, aircraft and operating carrier. Suites, First Class and Business Class passengers may usually take two cabin bags, while Premium Economy and Economy passengers may usually take one cabin bag. Each cabin bag is limited to 7 kg and 115 cm in total dimensions.
One additional small personal item may be allowed free of charge, such as a handbag, camera bag, document bag, overcoat, umbrella, laptop bag, infant amenities or mobility aid, subject to country restrictions and size limits. Items that exceed the personal-item limit may count as cabin baggage or need to be checked.
Checked baggage uses either the weight concept or the piece concept. On most routes except Canada and the USA, published allowances include 25 kg for Economy Lite and Value, 30 kg for Economy Standard and Flexi, 35 kg for Premium Economy, 40 kg for Business and 50 kg for Suites or First Class. For flights to and from Canada or the USA, Economy and Premium Economy usually allow two pieces up to 23 kg each, while Business, Suites and First Class allow two pieces up to 32 kg each. Each checked bag should not exceed 158 cm in total dimensions on piece-concept routes, and any single checked bag over 32 kg may need to be repacked or sent as cargo.
Singapore Airlines check-in
Singapore Airlines online check-in is available on singaporeair.com or through the SingaporeAir mobile app for eligible bookings from 48 hours to 1.5 hours before flight departure. If the first flight is operated by another airline, even with an SQ flight number, passengers may need to check in with the operating carrier.
Airport check-in counters and, at selected airports, self-service options are available for passengers who cannot complete online check-in or need baggage drop, document checks, special assistance, pet acceptance, unaccompanied-minor formalities or other airport services. Counter opening and closing times vary by airport and route.
Singapore Airlines fares and services
Singapore Airlines fare families are published by cabin and may include Economy Lite, Value, Standard and Flexi; Premium Economy Lite, Standard and Flexi; Business Lite, Standard and Flexi; and First or Suites conditions on eligible routes. Exact availability depends on route, cabin, booking class, date and sales channel.
The fare type can determine checked baggage, change and cancellation rules, no-show conditions, advance seat selection, KrisFlyer miles, upgrade eligibility and other privileges. Economy Lite is generally the most restricted Economy fare and can require paid advance seat selection, while Standard and Flexi fares usually add more included seat-selection or flexibility benefits. Premium Economy, Business, First and Suites have separate conditions and broader included services, but restrictions can still apply.
When comparing Singapore Airlines tickets, check not only the base fare but also baggage allowance, seat selection, changes, refunds, meals, Wi-Fi, lounge access, priority services, children services, pets, special assistance and the actual operating carrier.
Singapore Airlines services
Singapore Airlines services can include advance seat selection, extra baggage, sports and non-standard baggage, special meals, Book the Cook on eligible flights and cabins, in-flight entertainment, Wi-Fi, lounge access for eligible passengers, priority services, children services, unaccompanied-minor handling, pet transport as checked baggage, assistance dogs and special assistance.
Service availability and price depend on route, fare, cabin, aircraft, airport, departure date, membership status and operating carrier. Singapore Airlines publishes unlimited complimentary in-flight Wi-Fi for eligible passengers on equipped aircraft, including KrisFlyer members in eligible cabins, while device limits and technical availability can still apply.
Singapore Airlines pets
Singapore Airlines accepts pet cats and dogs as checked baggage on eligible flights when the pet, container, aircraft, route and country rules allow it. Pets are not carried in the passenger cabin under the ordinary pet policy; assistance dogs follow separate rules.
The pet must generally be at least three months old, not pregnant and not from a prohibited breed. Singapore Airlines asks passengers to contact the airline at least two weeks before departure with the pet and container details. Pets are not accepted as checked baggage on Boeing 737-operated flights because of cargo-hold temperature limitations, and some flights, countries or transits may have additional restrictions.
The pet and container are treated as additional baggage, not part of the free checked baggage allowance. On routes outside the USA, the charge is based on the combined weight of the pet and container; on flights to and from the USA, the pet and container are handled under the piece concept as additional pieces.
Singapore Airlines contacts
Singapore Airlines contacts are organized through local contact centres, the Help Centre, online forms, airport counters and service offices. For Ukraine, the published passenger contact is +38 044 490 65 02 and SQ.Ukraine@aviareps.com, with an office address in Kyiv at 66 Velyka Vasylkivska Street.
The Singapore contact centre for reservations, KrisFlyer services and general enquiries publishes +65 6223 8888 as a 24-hour hotline. The Singapore service centre is listed at 2 Orchard Turn, ION Orchard, #04-05, Singapore 238801, with separate operating hours. Corporate office details are different from passenger support channels, so use the passenger contact centre or online forms for bookings, baggage, pets, refunds, special assistance and flight-day disruption.
Baggage
Hand baggage
Additional small personal item
One small personal item may be carried in addition to cabin baggage, subject to country restrictions. Examples include a handbag, camera bag, document bag, overcoat, umbrella, laptop bag, infant amenities or mobility aid. Small bags in this category are limited to 40x30x10 cm.
Cabin baggage in Suites, First and Business
Suites, First Class and Business Class passengers may carry two cabin bags. Each piece must be up to 7 kg and up to 115 cm in total dimensions, and must fit safely in the cabin.
Cabin baggage in Premium Economy and Economy
Premium Economy and Economy passengers may carry one cabin bag up to 7 kg and up to 115 cm in total dimensions. Oversized or overweight cabin baggage may be collected for the hold and excess charges can apply.
Checked baggage
Checked baggage: Economy Lite and Value
On weight-concept routes except Canada and the USA, Economy Lite and Economy Value fares publish 25 kg of checked baggage. Status benefits, mixed-cabin tickets and partner-operated sectors can change the allowance.
Checked baggage: Economy Standard and Flexi
On weight-concept routes except Canada and the USA, Economy Standard and Economy Flexi fares publish 30 kg of checked baggage. Check the ticket for the exact allowance on mixed-cabin or codeshare itineraries.
Checked baggage: Premium Economy
On weight-concept routes except Canada and the USA, Premium Economy publishes 35 kg of checked baggage. Additional baggage may be available for purchase where Singapore Airlines operates the sector.
Checked baggage: Business
On weight-concept routes except Canada and the USA, Business Class publishes 40 kg of checked baggage. A single checked bag cannot exceed 32 kg, so heavier total allowances may need to be split across pieces.
Checked baggage: Suites and First
On weight-concept routes except Canada and the USA, Suites and First Class publish 50 kg of checked baggage. A single checked bag cannot exceed 32 kg, so the total allowance may need to be split across pieces.
Checked baggage: Economy and Premium Economy to/from Canada or the USA
For flights to and from Canada or the USA, Economy and Premium Economy usually publish two checked pieces up to 23 kg each. Each piece must not exceed 158 cm in total dimensions, and first-carrier rules may apply on some itineraries.
Checked baggage: Business, Suites and First to/from Canada or the USA
For flights to and from Canada or the USA, Business, Suites and First Class usually publish two checked pieces up to 32 kg each. Each piece must not exceed 158 cm in total dimensions.
Additional and excess baggage
Additional baggage may be purchased for eligible Singapore Airlines-operated flights. Prices and rules depend on route, fare, cabin, purchase timing and whether the route uses weight or piece concept. Any single checked bag over 32 kg may need to be repacked or handled as cargo.
Sports equipment
Sports and non-standard baggage
Sports equipment and other non-standard baggage may be accepted within or in addition to the checked allowance depending on size, weight, route and aircraft. Oversized or overweight items may require extra charges or advance contact.
Pets
Pets as checked baggage
Cats and dogs may travel as checked baggage on eligible flights after advance confirmation. Pets are not part of the free baggage allowance and are charged as additional baggage. If the pet and container exceed 32 kg, cargo arrangements may be required.
Check-in
Airport check-in
Airport counters and selected self-service options are available when online check-in is not possible or when baggage, documents, pets, children services or special assistance require airport handling. Counter deadlines vary by airport and route.
Online and mobile check-in
Online and mobile check-in is generally available from 48 hours to 1.5 hours before departure for eligible Singapore Airlines flights. If the first flight is operated by another airline, check-in may need to be completed with that operating carrier.
Services
Meals and special meals
Meal service depends on route, cabin, aircraft and departure time. Special meals should be requested in advance, and Book the Cook is available on eligible flights and cabins.
Wi-Fi
Singapore Airlines publishes complimentary unlimited in-flight Wi-Fi for eligible passengers on equipped aircraft, including KrisFlyer members in eligible cabins. Device limits, satellite coverage and technical availability can still apply.
KrisWorld entertainment
KrisWorld entertainment is available on many Singapore Airlines aircraft. Content, screens and connectivity depend on aircraft, route and cabin configuration.
Seat selection
Seat selection depends on cabin, fare family, seat type and membership status. Economy Lite can require paid advance selection, while higher fare families and premium cabins may include more options.
Seat selection
Seat selection depends on cabin, fare family, seat type and membership status. Economy Lite can require paid advance selection, while higher fare families and premium cabins may include more options.
Priority services
Priority check-in, boarding, baggage and lounge benefits can be available to eligible cabin and status passengers. Availability depends on airport, itinerary and operating carrier.
Children and infants
Children services can include infant baggage rules, child meals by request, family seating conditions and unaccompanied-minor handling. Conditions depend on age, route, fare and operating carrier.
Children and infants
Children services can include infant baggage rules, child meals by request, family seating conditions and unaccompanied-minor handling. Conditions depend on age, route, fare and operating carrier.
Special assistance
Passengers needing mobility, medical or airport assistance should request support in advance where possible and allow extra time at the airport. Conditions depend on route, passenger need and operating carrier.
Special assistance
Passengers needing mobility, medical or airport assistance should request support in advance where possible and allow extra time at the airport. Conditions depend on route, passenger need and operating carrier.
Pet transport
Cats and dogs may travel as checked baggage on eligible Singapore Airlines-operated flights after advance confirmation. Pets are charged as additional baggage and are not accepted as checked baggage on Boeing 737-operated flights.
Pet transport
Cats and dogs may travel as checked baggage on eligible Singapore Airlines-operated flights after advance confirmation. Pets are charged as additional baggage and are not accepted as checked baggage on Boeing 737-operated flights.
Contacts
Singapore
Address: Singapore Airlines Limited, Airline House, 25 Airline Road, Singapore 819829
Corporate office address. For bookings, baggage, pets, special assistance, refunds and flight-day issues, use passenger support channels rather than the corporate office.
Ukraine
Phone: +38 044 490 65 02
Email: SQ.Ukraine@aviareps.com
Address: BC Troitskiy, 66 Velyka Vasylkivska Street, Kyiv, Ukraine
Published Ukraine contact for Singapore Airlines passenger enquiries. For flight-day airport handling, use the operating airport counter and official online forms where required.
Singapore
Phone: +65 6223 8888
Address: Singapore Airlines Service Centre, 2 Orchard Turn, ION Orchard, #04-05, Singapore 238801
Working hours: Contact centre: 24 hours hotline; service centre hours vary by day
Singapore Airlines contact centre for reservations, KrisFlyer services and general enquiries. The Singapore service centre has separate opening hours and is not the same as the corporate registered office.
FAQ
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Important before departure
Before departure, check the exact Singapore Airlines booking conditions rather than relying only on a general airline profile. Baggage, online check-in, travel documents, pets, children services, special assistance and codeshare rules may depend on fare type, route, airport, departure date, aircraft and operating carrier.
- Confirm cabin and checked baggage in your ticket or Manage booking, especially if the itinerary includes Canada, the USA, a mixed cabin, extra baggage, sports equipment, Scoot or a partner-operated sector.
- Use online check-in where available, but allow airport time for document checks, bag drop, pet acceptance, unaccompanied-minor paperwork, mobility assistance or counter boarding-pass collection.
- For international travel, verify passport, visa, transit, health, pet-document and entry rules for every country in the itinerary.
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What baggage is included with Singapore Airlines?
Included Singapore Airlines baggage depends on fare, cabin and route. On most non-USA and non-Canada routes, published checked allowances range from 25 kg in Economy Lite or Value to 50 kg in Suites and First Class. On flights to and from the USA or Canada, the piece concept applies, usually two checked pieces by cabin with 23 kg or 32 kg limits.
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How much cabin baggage can I take on Singapore Airlines?
Suites, First Class and Business Class usually allow two cabin bags up to 7 kg each and 115 cm in total dimensions per piece. Premium Economy and Economy usually allow one cabin bag up to 7 kg and 115 cm. One small personal item may also be allowed, subject to country and size restrictions.
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When does Singapore Airlines online check-in open?
Singapore Airlines online and mobile check-in is generally available from 48 hours to 1.5 hours before departure for eligible flights. If the first flight is operated by another airline, passengers may need to check in with that operating carrier.
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Where can I check Singapore Airlines flight status?
Use the Singapore Airlines flight status page for current departure and arrival information. On the travel day, airport screens, gate announcements and airline staff remain authoritative for boarding, gate and disruption decisions.
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Can I travel with a pet on Singapore Airlines?
Singapore Airlines accepts cats and dogs as checked baggage on eligible flights when route, aircraft, country, document and container rules are met. Ordinary pets are not accepted in the passenger cabin. Passengers should contact Singapore Airlines at least two weeks before departure, and pets are not accepted as checked baggage on Boeing 737-operated flights.
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How do I contact Singapore Airlines?
For Ukraine, Singapore Airlines publishes +38 044 490 65 02 and SQ.Ukraine@aviareps.com. The Singapore contact centre publishes +65 6223 8888 as a 24-hour hotline for reservations, KrisFlyer services and general enquiries.
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Which additional services can I book with Singapore Airlines?
Additional services can include seat selection, extra baggage, non-standard or sports baggage, special meals, Book the Cook where eligible, Wi-Fi, lounge access for eligible passengers, children services, unaccompanied-minor handling, pet transport and special assistance. Availability and price depend on route, fare, cabin, aircraft, airport and operating carrier.