Lion Air flights and passenger information
This Lion Air profile helps passengers check routes, baggage, check-in, fare rules, paid services and contacts before choosing a flight. Use iFly.ua to compare available Lion Air flights and plan the ticket details with fewer surprises.
Lion Air is an Indonesian low-cost carrier focused on domestic travel across Indonesia and selected international markets. This page summarizes Lion Air routes, baggage, check-in, fares, extra services, pet notes and support contacts.
Best routes for Lion Air
Lion Air overview
Lion Air is an Indonesian airline operating under IATA code JT. The airline is part of Lion Group and positions itself as a low-cost carrier for passengers who value frequent flights, practical fares and a broad Indonesian network.
The profile below is passenger-focused: it explains confirmed rules for Lion Air baggage, airport check-in, online check-in via BookCabin, ticket changes, refunds, paid add-ons and contacts. Always compare the information with the conditions printed on your ticket, because fare, route, booking date and operating carrier can change the final allowance.
Lion Air routes
Lion Air routes are centered on Indonesia, with selected international services in Asia and long-haul or pilgrimage-related operations when scheduled. The official booking interface lists many Indonesian airports plus selected destinations in countries such as Malaysia, Singapore, Saudi Arabia, China, Australia and India. Use iFly.ua to search Lion Air flights for your dates.
- Domestic examples may include Jakarta, Denpasar Bali, Surabaya, Medan, Makassar, Batam, Padang, Balikpapan and Lombok.
- International examples may include Kuala Lumpur, Singapore, Jeddah, Penang, Guangzhou, Shenzhen, Chennai and Perth when schedules are available.
- Some routes, terminals, flight numbers and operating carriers can change, especially for connections within Lion Group.
Lion Air baggage
Lion Air cabin baggage for Boeing and Airbus flights is listed as one cabin bag up to 7 kg with dimensions up to 40 x 30 x 20 cm, plus one personal item. If a journey connects to a Wings Air ATR sector, the smaller 35 x 30 x 20 cm cabin size may apply.
For tickets issued or rescheduled on or after 17 July 2025, the official Lion Air terms list 10 kg of free checked baggage for Lion Air Economy on domestic and international routes. Tickets issued before that date may keep older 15 kg or 20 kg allowances depending on route, and infants without a seat have no free checked baggage allowance.
Prepaid baggage is available in 5 kg, 10 kg, 15 kg, 20 kg, 25 kg and 30 kg packages, with purchase up to 6 hours before departure. Excess baggage still applies when the total free allowance plus purchased baggage is exceeded.
Lion Air check-in
Lion Air states that online check-in features are available through the BookCabin app and website. Passengers should use the booking reference and passenger details, and check whether the airport, route or special service requires counter check-in.
Airport check-in reporting time starts 2 hours before departure. Counters close 30 minutes before departure for Indonesia domestic flights and 45 minutes before departure for international flights. Boarding gates close 15 minutes before departure, so passengers should arrive early enough for document, baggage and security formalities.
Lion Air fares and ticket rules
Lion Air is a low-cost carrier, so the final fare conditions can depend on the booking class, country of ticketing, route and time before departure. The official terms group rules across Business, Economy and Promo booking classes for Lion Air Group markets, with different change and refund charges.
- Changes may be allowed within the same or a higher booking class, with fare difference and administration charges where applicable.
- Name changes are not permitted; limited name corrections may be possible under the airline's rules.
- Refunds can be restricted, especially for promo fares or late cancellations, and some cases may return only airport taxes.
- Passengers should check the exact fare conditions shown during booking and on the e-ticket.
Lion Air services
Confirmed Lion Air services include prepaid baggage, seat assignment, change-flight and refund request tools, pre-booked meals, group booking requests and assistance for passengers with disabilities when arranged in advance.
- Prepaid baggage can be purchased up to 6 hours before departure and up to 30 kg per passenger.
- Seat assignment is a paid ancillary available up to 24 hours before departure for domestic flights.
- Pre-booked meals can be ordered no later than 24 hours before scheduled departure and may vary by route.
- Passengers with disabilities should inform Lion Air when booking so arrangements can be made.
Lion Air pets
The official public pages reviewed for this profile did not provide a complete, current pet-in-cabin or pet-as-baggage rule for Lion Air passengers. Do not assume that pets can travel without prior approval.
If you need to travel with an animal, contact Lion Air through the official WhatsApp chat or a branch office before booking. Ask about aircraft type, domestic or international restrictions, health documents, quarantine papers, container rules, fees and whether the animal can be accepted on the specific flight.
Lion Air contacts
For customer inquiries, Lion Air lists official WhatsApp chat at +62 811-193-80888 and customer-care email customercare@lionairgroup.com. The airline warns passengers to use official channels and avoid phone calls or messages from unofficial accounts.
The Jakarta branch is listed at Lion Air Tower, Jl. Gajahmada No. 7, Jakarta Pusat 10130, with jakarta@lionair.co.id. Local branch contacts can vary by airport or city, so use them for location-specific ticketing or baggage questions.
Baggage
Hand baggage
Personal item
Lion Air lists one personal item in addition to cabin baggage. Examples include a handbag, coat, small camera, reading material, umbrella, infant food or mobility aid, subject to security rules.
Cabin bag up to 7 kg
For Lion Air JT Boeing and Airbus flights, cabin baggage is listed as one piece up to 7 kg and 40 x 30 x 20 cm. Cabin storage is subject to onboard space.
Smaller cabin size for ATR connections
If the itinerary connects to a Wings Air ATR sector, Lion Air terms list a smaller cabin baggage size of 35 x 30 x 20 cm with the same 7 kg limit.
Checked baggage
Free checked baggage after 17 July 2025
For tickets issued or rescheduled on or after 17 July 2025, Lion Air lists 10 kg free checked baggage for Economy on domestic and international routes.
Older-ticket checked baggage: selected 15 kg routes
Tickets issued before 17 July 2025 may keep older route-based allowances. Some listed regions and Medan KNO routes show 15 kg for Lion Air Economy. Check the e-ticket.
Older-ticket checked baggage: selected 20 kg routes
Tickets issued before 17 July 2025 may show 20 kg on selected routes, including JKT from/to Kalimantan or Sulawesi and other routes outside the listed 15 kg groups. Check the e-ticket.
Infant checked baggage
Infants without a seat are not entitled to a free checked baggage allowance on Lion Air.
Prepaid baggage
Prepaid baggage can be purchased up to 6 hours before departure in 5 kg, 10 kg, 15 kg, 20 kg, 25 kg and 30 kg packages. Maximum purchase per passenger is 30 kg.
Excess baggage
Excess baggage applies when baggage exceeds the free allowance plus purchased prepaid baggage. Some packaging types over the allowed dimensions may be charged as Excess Baggage Ticket with minimum 5 kg.
Sports equipment
Sports equipment
Lion Air lists sports equipment among baggage types included in free baggage allowance, subject to weight, size and handling rules. Prepaid baggage does not include surfboard and bicycle handling fees.
Pets
Pet carriage requires confirmation
Complete current pet carriage rules were not confirmed in the reviewed official public pages. Contact Lion Air before booking to confirm acceptance, documents, container rules and fees for the exact flight.
Check-in
Airport check-in
Airport check-in starts 2 hours before departure. Counters close 30 minutes before Indonesia domestic flights and 45 minutes before international flights. The boarding gate closes 15 minutes before departure.
Online check-in via BookCabin
Lion Air states that check-in features are available on the BookCabin app and website. Eligibility can depend on route, airport, passenger category and special services.
Services
Pre-booked meals
Lion Air pre-booked meals can be ordered no later than 24 hours before scheduled departure. Meals may vary by route and can contain traces of nuts or other allergens.
Wireless inflight entertainment
Selected Lion Air flights may offer wireless inflight entertainment accessed from a passenger device. Availability can depend on aircraft and route.
Aircraft information
Lion Air's official fleet summary lists Boeing 737-900ER, Boeing 737-800, Boeing 737 MAX 8 and Airbus A330-300 aircraft, with published single-class configurations.
Prepaid baggage service
Passengers can buy prepaid baggage through the website, travel agents, Lion Air Tower or Lion Air Group branch offices, up to 6 hours before departure.
Seat assignment
Seat assignment is a paid ancillary. Lion Air lists prepaid seats as available up to 24 hours before departure for domestic flights.
Change and refund tools
Lion Air provides change-flight and refund request tools for eligible bookings. Fees, refund windows and restrictions depend on fare rules, market and time before departure.
Special assistance
Passengers with disabilities should inform Lion Air at booking about special needs. If special needs are not declared, the airline states it will make reasonable efforts to accommodate them.
Infant travel
Lion Air does not carry infants less than 2 days old. Infants aged 3 to 7 days require a medical certificate issued within 72 hours before departure, and infant age is less than 2 years.
Pet travel
Pet acceptance was not confirmed in full on the official public pages reviewed for this profile. Contact Lion Air before booking if you need to travel with an animal.
Contacts
Indonesia
Email: jakarta@lionair.co.id
Address: Lion Air Tower, Jl. Gajahmada No. 7, Jakarta Pusat 10130
Jakarta branch location listed by Lion Air for local office inquiries.
Indonesia
Phone: +62 811-193-80888
Email: customercare@lionairgroup.com
Media contact details listed by Lion Air on the official contact page and newsroom releases.
Indonesia
Phone: +62 811-193-80888
Email: customercare@lionairgroup.com
Working hours: WhatsApp chat only
Passengers who need disability assistance, infant travel clarification, pet confirmation or document-related help should contact Lion Air before departure.
Indonesia
Phone: +62 811-193-80888
Email: customercare@lionairgroup.com
Working hours: WhatsApp chat only; official communications indicate 24-hour chat service
General customer inquiries through official Lion Group WhatsApp chat and email. Avoid unofficial numbers or voice-call offers.
FAQ
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What is Lion Air's IATA code?
Lion Air uses IATA code JT. Its ICAO code is LNI and the callsign is LION INTER.
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How much cabin baggage does Lion Air allow?
For Lion Air Boeing and Airbus flights, cabin baggage is listed as one piece up to 7 kg and up to 40 x 30 x 20 cm, plus one personal item. If the itinerary connects to a Wings Air ATR sector, a smaller 35 x 30 x 20 cm size may apply.
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What checked baggage is included on Lion Air?
For tickets issued or rescheduled on or after 17 July 2025, Lion Air lists 10 kg of free checked baggage for Economy on domestic and international routes. Older tickets may keep older route-based allowances, so check the e-ticket.
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Can I buy extra baggage on Lion Air?
Yes. Lion Air prepaid baggage can be purchased in 5 kg, 10 kg, 15 kg, 20 kg, 25 kg and 30 kg packages, up to 6 hours before departure. It is not refundable unless refunded together with the e-ticket.
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How does Lion Air online check-in work?
Lion Air states that check-in features are available through the BookCabin app and website. Some passengers, airports or special service cases may still need airport counter check-in.
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When do Lion Air airport check-in counters close?
Airport check-in starts 2 hours before departure. Counters close 30 minutes before departure for Indonesia domestic flights and 45 minutes before departure for international flights. Boarding gates close 15 minutes before departure.
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Can pets travel on Lion Air?
The official public pages reviewed did not confirm complete pet carriage rules. Contact Lion Air before booking and ask whether animals are accepted on your exact route, aircraft and date, and what documents or container rules apply.
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Important before departure
Before flying with Lion Air, check the rules that apply to your exact ticket and flight. Baggage allowance can depend on ticket issue date, route, aircraft type, connection with another Lion Group carrier and whether the passenger is an infant without a seat.
- Confirm cabin baggage size, checked baggage, prepaid baggage and any excess baggage before travel.
- Use BookCabin for online check-in where eligible, but arrive early if you need document checks, baggage drop, special assistance or pet approval.
- Carry travel documents, valuables and medicines in cabin baggage, and verify visa or passport requirements for international routes.
- For children, infants, passengers with disabilities, pets and codeshare or interline itineraries, confirm the operating carrier's rules before departure.