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Garuda Indonesia flight search

Over 12 years old
From 2 to 12 years
Up to 2 years, no seat
Airline profile · GA

Garuda Indonesia GA

This Garuda Indonesia airline profile summarizes key passenger information for GA flights: route network, baggage, check-in, fares, services, pet transport and support contacts.

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Garuda Indonesia is the flag carrier airline of Indonesia. This profile gives a practical passenger reference for Garuda Indonesia flights, including common baggage allowances, check-in windows, route examples, service notes and contacts.

Best routes for Garuda Indonesia

Garuda Indonesia overview

Garuda Indonesia is an Indonesian airline with IATA code GA, ICAO code GIA and callsign INDONESIA. The legal company name is PT Garuda Indonesia (Persero) Tbk.

Garuda operates domestic and international flights from Indonesia. Passenger rules may vary by route, fare, cabin, aircraft, airport, operating carrier and ticket conditions, so the exact booking remains the final reference before travel.

Garuda Indonesia routes

Garuda Indonesia routes are schedule-dependent and may change by season, aircraft availability, traffic rights and commercial demand. The airline is centered on Indonesia, with domestic connections and selected international services in Asia, the Middle East, Australia and Europe.

  • Domestic examples include Jakarta, Denpasar Bali, Surabaya, Medan, Makassar, Yogyakarta, Lombok, Labuan Bajo, Balikpapan, Manado, Padang, Palembang, Pontianak, Jayapura and other Indonesian destinations.
  • International examples may include Singapore, Kuala Lumpur, Bangkok, Hong Kong, Guangzhou, Shanghai, Tokyo, Seoul, Sydney, Melbourne, Amsterdam, Jeddah and Madinah, depending on season and schedule.
  • Some flights may be operated with partners, sold as codeshares, or limited to selected travel dates.
  • For live availability, use iFly.ua to search Garuda Indonesia flights for the required route and date.

Garuda Indonesia baggage

Garuda Indonesia cabin baggage rules generally allow one carry-on bag up to 7 kg with maximum dimensions 56 x 36 x 23 cm. A small personal item such as a laptop bag or handbag may also be accepted in the cabin.

Checked baggage allowance depends on route and cabin. On many domestic flights, published allowances are 40 kg in First Class, 30 kg in Business Class and 20 kg in Economy Class for adults and children. On many international weight-concept routes, common allowances are 50 kg in First Class, 40 kg in Business Class and 30 kg in Economy Class, while selected routes use a piece concept or special route tables.

Excess, overweight, oversized, sports equipment, special items and pet transport can carry additional charges or restrictions. Garuda advises passengers to check the exact allowance shown for their ticket and operating route.

Garuda Indonesia check-in

Garuda Indonesia web and mobile check-in are generally available from 48 hours before departure. For domestic flights, online check-in closes about 2 hours before departure; for international flights, it closes about 4 hours before departure.

Airport counter timing depends on route and airport. Garuda publishes airport reporting guidance of about 1 hour before domestic departure and 2 hours before international departure. Counters commonly close earlier than boarding, so passengers with checked baggage, documents, pets or special assistance should arrive with extra time.

Garuda Indonesia fares and cabins

Garuda Indonesia sells Economy Class, Business Class and, on selected aircraft and routes, First Class. Fare families and booking classes may differ between domestic and international markets.

Included baggage, seat selection, flexibility, refund rules, upgrade eligibility, mileage earning, lounge access, priority services and meals depend on the exact fare rule, cabin, route, sales channel and operating carrier. A cheaper fare can have stricter change and refund conditions than a flexible fare in the same cabin.

Garuda Indonesia services

Garuda Indonesia services may include online check-in, seat selection, prepaid excess baggage, special meals on eligible flights, in-flight entertainment, lounge access for eligible premium passengers, priority services, special assistance, unaccompanied minor handling and GarudaMiles loyalty benefits.

Availability depends on route, cabin, aircraft, airport, fare and operating conditions. Wi-Fi, power, entertainment screens and meal service are not identical on every aircraft.

Garuda Indonesia pets

Garuda Indonesia pet rules are restrictive. Pets are not accepted in the passenger cabin under the standard pet policy and are handled as checked live animals only when the route, aircraft, container, documents and animal type meet Garuda's conditions.

Published rules focus on domestic flights and require a strong, ventilated, leakproof container, valid animal health documentation and acceptance at the airport. International pet transport, restricted species, short-nosed breeds, partner flights and special cases may be unavailable or require separate approval.

Garuda Indonesia contacts

Garuda Indonesia support is available through the official website, contact center, WhatsApp channel, airport offices and customer care channels. Published contact center numbers include 0804 1 807 807 in Indonesia and +62 21 2351 9999 for international callers.

For baggage claims, special assistance, pet travel, schedule disruption or document questions, contact Garuda before departure and keep the booking reference, ticket number and flight details ready.

Baggage

Hand baggage

Personal item

All fares

A small personal item such as a laptop bag or handbag may be accepted in addition to the cabin bag, subject to cabin space and safety checks.

Cabin bag

Standard cabin baggage 7 kg 56x36x23 cm

Garuda Indonesia lists one cabin bag up to 7 kg and maximum dimensions 56 x 36 x 23 cm. Larger, heavier or unsafe items must be checked where accepted.

Checked baggage

Domestic First Class checked baggage

Domestic First Class 40 kg Paid option

Published domestic free baggage allowance for First Class adults and children is 40 kg. Aircraft, route and ticket conditions can still affect acceptance.

Domestic Business Class checked baggage

Domestic Business Class 30 kg Paid option

Published domestic free baggage allowance for Business Class adults and children is 30 kg.

Domestic Economy Class checked baggage

Domestic Economy Class 20 kg Paid option

Published domestic free baggage allowance for Economy Class adults and children is 20 kg.

Domestic infant checked baggage

Domestic infant without seat 10 kg Paid option

Domestic infant allowance is route and cabin dependent. Economy and Business infant allowance is commonly listed as 10 kg; First Class infant allowance may be higher on eligible flights.

International First Class checked baggage

International First Class 50 kg Paid option

On many international weight-concept routes, First Class free baggage allowance is listed as 50 kg for adults and children. Selected routes use special rules.

International Business Class checked baggage

International Business Class 40 kg Paid option

On many international weight-concept routes, Business Class free baggage allowance is listed as 40 kg for adults and children. Selected routes use special rules.

International Economy Class checked baggage

International Economy Class 30 kg Paid option

On many international weight-concept routes, Economy Class free baggage allowance is listed as 30 kg for adults and children. Route-specific tables may override this.

Selected route exceptions

Selected piece-concept routes 2 pc Paid option

Some Garuda Indonesia routes use special baggage tables or piece-concept allowances, such as selected Japan, Korea, Saudi Arabia and Australia itineraries. Check the ticketed route before travel.

Excess baggage

Prepaid or airport excess baggage Paid option

Extra baggage may be purchased where eligible through Garuda channels or at the airport. Prices and acceptance depend on route, airport, aircraft, weight, size and timing.

Sports equipment

Sports equipment

Sports equipment Paid option

Selected sports equipment such as golf, bicycle, surfboard and angling equipment may be included within the free baggage allowance. If total baggage exceeds the allowance, excess charges apply.

Pets

Pets as checked live animals

Domestic checked live animal Paid option

Garuda Indonesia does not accept pets in the passenger cabin under the standard pet policy. Eligible pets may travel as checked live animals on domestic flights if documentation, route, container and animal conditions are met.

Check-in

Airport counter check-in

Garuda guidance asks passengers to report about 1 hour before domestic departures and 2 hours before international departures. Counter closing times and document checks vary by airport and route.

Open check-in

Mobile check-in

Opens: 48 h

Mobile check-in follows the same general 48-hour opening window as web check-in where the route and passenger type are eligible.

Open check-in

Online check-in

Opens: 48 h

Garuda Indonesia web check-in is generally available from 48 hours before departure. It closes about 2 hours before domestic flights and about 4 hours before international flights.

Open check-in

Services

Meals and drinks

limited Included

Meal and drink service varies by route, cabin, aircraft and flight length. Special meals may be available on eligible flights by advance request.

In-flight entertainment

limited Included

Entertainment screens or content may be available on selected aircraft and routes. Equipment is not identical across the fleet.

Wi-Fi

limited Paid option

Wi-Fi may be available on equipped aircraft and selected routes. It should not be assumed for every Garuda Indonesia flight.

Power outlets

limited Included

Power outlets may be available on selected aircraft, especially in premium cabins, but aircraft assignment can change.

Lounge access

limited Included

Lounge access may be available for eligible Business Class, First Class, status or partner passengers at airports where Garuda or partner lounges are available.

Priority services

limited Included

Priority check-in, boarding or baggage handling may apply to eligible passengers depending on cabin, fare, status and airport facilities.

Special assistance

available Included

Passengers who need wheelchair support, medical handling or other assistance should contact Garuda before departure so airport and onboard handling can be arranged where available.

Unaccompanied minor service

limited Paid option

Unaccompanied minor service may be available where age, route, documents and handling conditions are accepted. It should be arranged before departure.

Aircraft and cabins

available Included

Garuda Indonesia uses narrow-body and wide-body aircraft. Seat layout, entertainment, Wi-Fi, power and cabin products depend on the assigned aircraft.

Contacts

Indonesia

Phone: 0804 1 807 807; +62 21 2351 9999

Email: customer@garuda-indonesia.com

For delayed, damaged or missing baggage, report the issue at the arrival airport first and keep the baggage tag and PIR or claim reference.

Indonesia

Address: Garuda Indonesia Head Office, Soekarno-Hatta International Airport, Cengkareng 19120, Indonesia

Corporate head office information. Passenger service questions should normally go through the contact center, website, airport office or customer care channel.

Indonesia

Phone: 0804 1 807 807; +62 21 2351 9999

Email: customer@garuda-indonesia.com

Use Garuda support for wheelchair assistance, medical handling, unaccompanied minors, pet travel and other special service requests before departure.

Indonesia

Phone: 0804 1 807 807; +62 21 2351 9999

Email: customer@garuda-indonesia.com

Working hours: Garuda Contact Center; availability and local charges may vary.

General support and reservations contact for Garuda Indonesia passengers. Keep booking code, ticket number and flight details ready.

FAQ

  • What baggage is included with Garuda Indonesia GA?

    Allowance depends on route and cabin. Published domestic allowances commonly list 40 kg in First Class, 30 kg in Business Class and 20 kg in Economy Class for adults and children. Many international weight-concept routes list 50 kg, 40 kg and 30 kg respectively, with exceptions on selected routes.

  • Can I take cabin baggage on Garuda Indonesia?

    Garuda Indonesia generally allows one cabin bag up to 7 kg and up to 56 x 36 x 23 cm. A small personal item such as a laptop bag or handbag may also be accepted.

  • When does Garuda Indonesia online check-in open?

    Web and mobile check-in generally open 48 hours before departure. Online check-in closes about 2 hours before domestic flights and about 4 hours before international flights.

  • Where can I manage a Garuda Indonesia booking?

    Use Garuda Indonesia's official website, mobile app or My Trip area to review a booking, check available actions and complete online check-in where eligible.

  • Does Garuda Indonesia carry pets?

    Garuda Indonesia does not normally accept pets in the passenger cabin. Pets may be accepted as checked live animals on eligible domestic flights if route, aircraft, container and documents meet the airline's rules.

  • How do I contact Garuda Indonesia?

    Garuda lists 0804 1 807 807 for Indonesia and +62 21 2351 9999 for international callers. Customer support may also be available through the official website, WhatsApp and airport offices.

  • Which services can I add to a Garuda Indonesia booking?

    Common services include seat selection where available, prepaid excess baggage, special meals on eligible flights, lounge or priority services for eligible passengers, special assistance, unaccompanied minor handling and GarudaMiles-related benefits.

  • Important before departure

    Check the exact baggage allowance, check-in deadline, documents, visa or entry rules, pet approval and operating carrier for your ticket before traveling. Garuda rules can vary by route, cabin, fare and airport.