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Over 12 years old
From 2 to 12 years
Up to 2 years, no seat
Airline profile · EW

Eurowings EW

This Eurowings airline profile explains the main passenger rules for EW flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available Eurowings flights, compare ticket options and choose a suitable itinerary.

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Eurowings is a German Lufthansa Group airline focused on direct flights within Europe and nearby leisure markets. This profile summarizes Eurowings routes, baggage, online and airport check-in, BASIC, SMART and BIZclass fares, additional services, pets and support contacts.

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Eurowings overview

Eurowings is a German airline with IATA code EW, ICAO code EWG and callsign EUROWINGS. The legal company name is Eurowings GmbH. The carrier is part of the Lufthansa Group and positions its product around direct short- and medium-haul flights.

Eurowings rules can vary by fare, route, airport, departure date, aircraft, partner airline and operating carrier. This is especially important for baggage, airport check-in, seat selection, pets, special assistance and itineraries sold with partner airlines.

Eurowings routes

Eurowings routes are schedule-dependent and may change by season, airport, aircraft and partner operations. Eurowings describes a network of around 150 destinations in more than 50 countries, with strong coverage from Germany to European city, business and leisure destinations.

  • German departure examples may include Dusseldorf, Cologne/Bonn, Hamburg, Stuttgart, Berlin, Hannover, Dortmund and Nuremberg.
  • European route examples may include Palma de Mallorca, Vienna, Salzburg, Prague, London, Manchester, Milan, Rome, Barcelona, Malaga, Alicante, Lisbon, Porto, Athens, Heraklion, Bastia, Helsinki and Pristina.
  • Leisure and neighbouring-region examples may include destinations in the Canary Islands, the Balearic Islands, Greece, Turkey, Morocco, Egypt, Tunisia, the Balkans and the Middle East.
  • Some flights are seasonal, operate only on selected days or are sold with partner airlines, so the operating carrier and baggage rules should be checked for the exact date.
  • For specific dates, use iFly.ua to search Eurowings flights by route and travel period.

Eurowings baggage

Eurowings baggage is strongly fare-based. Every fare includes one small underseat bag up to 40 x 30 x 25 cm. A large cabin bag is up to 55 x 40 x 23 cm and 8 kg: it is included in SMART, two pieces are included in BIZclass, and BASIC passengers can add it for a fee.

Checked baggage is not automatically included in BASIC, but can be added online, with published entry prices from EUR 17 for selected checked-bag options. SMART includes one checked bag up to 23 kg. BIZclass includes two checked bags up to 32 kg each. Additional baggage, heavy bags, oversize items and special baggage are subject to availability, route and service fees.

Sports equipment such as skis, snowboard, bicycle or sports weapons can be handled as sports or special baggage, usually with a maximum of 32 kg for the item category. On fully booked flights, Eurowings may ask passengers outside BIZclass to check compliant hand baggage free of charge for hold carriage.

Eurowings check-in

Eurowings online and mobile check-in is free and generally opens 72 hours before departure. The standard online closing time is 3 hours before departure, but at most German departure airports online check-in can remain available until 40 minutes before departure. Some airports and routes have different deadlines.

Airport check-in is free for SMART and BIZclass passengers. BASIC passengers may pay for airport check-in, with Eurowings publishing a lower price when airport check-in is selected during booking and a higher counter charge if chosen at the airport. Where online check-in is unavailable or a confirmed special service requires airport handling, passengers should proceed to the counter early.

Eurowings fares and services

Eurowings fare families include BASIC, SMART and BIZclass. BASIC is the budget fare and lets passengers add baggage, seat selection and other services as needed. SMART is the standard fare and includes one checked bag, one large cabin bag, free airport check-in and standard seat reservation. BIZclass is the premium fare on selected short- and medium-haul routes, with a larger baggage allowance and premium services.

Flex options can be attached to selected bookings and may change the rebooking or cancellation rules. Fare conditions, seat selection, checked baggage, airport check-in, lounge access, priority services, refunds, changes and partner-flight rules depend on the exact ticket and booking channel.

Eurowings services

Eurowings services may include seat reservation, extra baggage, large cabin bag, priority check-in, evening-before bag drop at selected airports, self-service bag drop, sports and special baggage, Wings Bistro food and drinks, pet transport in the cabin, special assistance, group bookings, charter options and booking changes through Manage booking.

Availability and price depend on fare, airport, route, aircraft, departure date, operating carrier and the time of purchase. Additional services are usually cheaper when added online before check-in closes than when handled at the airport counter.

Eurowings pets

Eurowings transports small dogs and cats up to 8 kg, including the transport bag, in the passenger cabin on eligible short- and medium-haul flights. The pet must travel in a soft suitable bag that fits under the seat, normally up to 55 x 40 x 23 cm. Eurowings does not carry ordinary pets in the hold under this passenger pet service.

Country, route, animal-health, breed, age and documentation rules apply. The pet-in-cabin service must be confirmed before travel, the required form should be prepared, and online check-in may not be available for bookings with a pet. Recognised assistance dogs follow separate rules.

Eurowings contacts

Eurowings support is organized through the Eurowings website, Manage booking, the contact form, FAQ/self-service pages, airport counters and the call center. The Eurowings call center is published as +49 (0)221 599 882 22 and is listed as available daily from 06:00 to 24:00 CET.

For baggage loss or damage, passengers should contact baggage tracing at the arrival airport or use Eurowings baggage self-service. For medical or special assistance, Eurowings asks passengers to submit the relevant request in advance, ideally during booking or at least before the deadline stated on the support page.

Baggage

Hand baggage

Small underseat bag

40x30x25 cm

One small underseat bag up to 40 x 30 x 25 cm is included in all Eurowings fares. It should fit under the seat in front.

Large cabin bag in BASIC

BASIC 8 kg 55x40x23 cm Paid option

A large cabin bag up to 55 x 40 x 23 cm and 8 kg is not included in BASIC, but can be added for a route-dependent fee.

Large cabin bag in SMART

SMART 8 kg 55x40x23 cm

SMART includes one large cabin bag up to 55 x 40 x 23 cm and 8 kg, in addition to the small underseat bag.

Large cabin bags in BIZclass

BIZclass 2 pc 8 kg 55x40x23 cm

BIZclass includes two large cabin bags, each up to 55 x 40 x 23 cm and 8 kg, plus the small underseat bag.

Checked baggage

Checked bag up to 12 kg in BASIC

BASIC 12 kg 12 kg Paid option

BASIC passengers can add a checked bag up to 12 kg for a fee, with Eurowings publishing online prices from EUR 17 for selected routes and conditions.

Checked bag up to 23 kg in BASIC

BASIC 23 kg 23 kg Paid option

A 23 kg checked bag can be purchased in BASIC. Price depends on route, currency, booking stage and availability.

Checked baggage in SMART

SMART 23 kg Paid option

SMART includes one checked bag up to 23 kg. Additional checked baggage can be purchased where available.

Checked baggage in BIZclass

BIZclass 2 pc 32 kg Paid option

BIZclass includes two checked bags up to 32 kg each. BIZclass is available only on selected routes.

Excess and additional baggage

Additional baggage 32 kg Paid option

Additional, heavy and oversize baggage can be purchased or handled subject to route, aircraft, airport and availability. Prices are usually lower online before check-in closes.

Sports equipment

Sports and special baggage

Sports equipment 32 kg Paid option

Sports equipment such as skis, snowboard, bicycle or sports weapons can be carried under sports or special baggage rules, commonly with a maximum of 32 kg and advance handling requirements.

Pets

Pet in cabin

Pet in cabin 8 kg 55x40x23 cm Paid option

Small dogs and cats may travel in the cabin on eligible short- and medium-haul flights. The pet and soft transport bag must weigh no more than 8 kg and fit under the seat.

Check-in

Airport check-in

Airport check-in is free for SMART and BIZclass passengers. BASIC passengers may pay for airport check-in unless online check-in is unavailable or a confirmed special service requires counter handling.

Online and mobile check-in

Opens: 72 h Closes: 3 h

Online and mobile check-in is free and generally available from 72 hours to 3 hours before departure. At most German departure airports, check-in can remain available until 40 minutes before departure; some airports have other exceptions.

Open check-in

Services

Food and drinks

limited Paid option

Wings Bistro food and drinks may be available for purchase. BIZclass can include a more premium menu on selected routes.

Priority check-in

limited Included

Priority check-in is included for BIZclass and selected status passengers where available. It may be offered as an add-on depending on airport and booking.

Lounge access

limited Included

Lounge access can be available for BIZclass or eligible status passengers at selected airports. Airport and route restrictions apply.

Aircraft and operating carrier

available Included

Eurowings and partner airlines operate short- and medium-haul aircraft. The exact aircraft, cabin layout and operating carrier can vary by route and date.

Seat selection

limited Included

Seat selection depends on fare, seat type and route. SMART includes standard seat reservation, while BASIC can require paid seat selection.

Children and infants

limited Included

Children and infant rules depend on age, seat, route and booking. Infants seated on a passenger's lap may have an additional small underseat bag allowance.

Pet travel

limited Paid option

Small dogs and cats may travel in the cabin on eligible short- and medium-haul flights after confirmation. The pet and transport bag must weigh no more than 8 kg.

Special assistance

limited Included

Special assistance and medical requests should be submitted in advance where possible. Airport, document and operating-carrier rules may apply.

Contacts

Germany

For lost or damaged baggage, Eurowings directs passengers to baggage tracing at the arrival airport or to the baggage self-service flow.

Germany

Email: service@eurowings.com

Address: Customer Relations, Waldstrasse 249, 51147 Cologne, Germany

Customer Relations contact address listed in Eurowings carriage documents. For active bookings, use Manage booking, the contact form, airport counters or the call center.

Germany

Phone: +49 (0)221 599 882 22

Working hours: Daily 06:00-24:00 CET

Special assistance and medical support should be requested in advance through Eurowings support channels, ideally during booking or before the stated assistance deadline.

Germany

Phone: +49 (0)221 599 882 22

Working hours: Daily 06:00-24:00 CET

Eurowings call center for passenger support. Many booking services are also handled online through Manage booking and self-service tools.

FAQ

  • What baggage is included with Eurowings EW?

    Every Eurowings fare includes one small underseat bag up to 40 x 30 x 25 cm. SMART includes one large cabin bag and one checked bag up to 23 kg. BIZclass includes two large cabin bags and two checked bags up to 32 kg each. BASIC checked baggage and large cabin baggage are paid add-ons.

  • Can I take a cabin bag on Eurowings?

    Yes, but the included size depends on the fare. A small underseat bag is included in all fares. A large cabin bag up to 55 x 40 x 23 cm and 8 kg is included in SMART, two are included in BIZclass, and BASIC passengers can add it for a fee.

  • When does Eurowings online check-in open?

    Eurowings online and mobile check-in generally opens 72 hours before departure. It normally closes 3 hours before departure, with exceptions such as most German airports where check-in may remain available until 40 minutes before departure.

  • Where can I check Eurowings flight status?

    Use the official Eurowings flight status page, airport displays and airline notifications. Flight status can be searched by flight number or route, and gate or disruption information may still change close to departure.

  • Can I travel with a pet on Eurowings?

    Small dogs and cats may travel in the cabin on eligible short- and medium-haul Eurowings flights if the combined weight of pet and bag is up to 8 kg and the bag fits under the seat. Country and route restrictions, documents and advance confirmation apply.

  • How do I contact Eurowings?

    Eurowings publishes +49 (0)221 599 882 22 for its call center, with daily hours from 06:00 to 24:00 CET. Many actions, including baggage add-ons, booking changes and claims, are handled through Manage booking, FAQ/self-service pages or contact forms.

  • Which additional services can I add to a Eurowings booking?

    Common add-ons include large cabin bag, checked baggage, seat reservation, priority check-in, sports or special baggage, pet transport in the cabin, special assistance and selected Flex options. Availability and price depend on fare, route, airport and booking stage.

  • Important before departure

    Before travelling with Eurowings EW, recheck your booking because baggage, online check-in, airport fees, travel documents, pets, children, special assistance and partner-flight rules can depend on fare, route, airport, departure date, aircraft and operating carrier.

    • Confirm whether your ticket includes only a small underseat bag or also a large cabin bag and checked baggage.
    • Complete online check-in where available and check whether airport check-in is included in your fare.
    • Verify passport, ID, visa, health, pet, child and special-assistance documents for every country in the itinerary.
    • If your itinerary includes partner airlines, check which carrier operates each flight and which rules apply.