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Airline profile · U5

SkyUp U5: flights, baggage and passenger rules

This SkyUp airline profile summarizes practical information for passengers using U5 flights: route examples, fare logic, baggage, online check-in, paid services, pets, children and contacts. On iFly.ua you can enter a route and dates to compare available SkyUp flights and ticket options.

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SkyUp is an aviation brand with Ukrainian roots and commercial activity across scheduled flights, ACMI, charter and special flights. For the U5 code, the operating company is SkyUp MT Limited, a Malta-registered carrier. This profile focuses on useful passenger details: SkyUp routes, baggage, check-in, fares, services, pets and contacts.

Best routes for SkyUp

SkyUp overview

SkyUp describes itself as an international brand with Ukrainian roots. The brand was founded in June 2017, and the first SkyUp flight took place on 21 May 2018. Before the closure of Ukrainian airspace, the business model combined scheduled and charter flights; after that, SkyUp moved much of its operation to Europe, focusing on ACMI contracts, charter flights, special flights and scheduled services sold through the SkyUp website.

The U5 code belongs to SkyUp MT Limited, the Malta-registered SkyUp carrier. The broader SkyUp brand also includes SkyUp Airlines LLC in Ukraine and SKY UP NISTRU S.R.L. in Moldova. For passengers this means that the ticket, operating carrier and departure country matter: baggage, check-in, extra services and support channels can depend on the exact operating company and route.

SkyUp publishes a Boeing 737 medium-haul fleet and highlights commercial work for tour operators, partner airlines and direct passengers. The official site lists regular route examples, ACMI and charter activity, aircraft information, fare rules and detailed paid-service tables.

SkyUp routes

SkyUp routes are schedule-dependent and can differ between regular, charter, ACMI and special flights. The official SkyUp site lists many passenger routes connected with Chisinau, plus selected seasonal or partner-market routes from airports in Poland, Romania and other European points. Examples below should be checked for a specific date before booking.

  • Examples from Chisinau may include Alicante, Athens, Barcelona, Basel, Berlin, Dublin, Frankfurt, Lisbon, Madrid, Malaga, Nice, Palma de Mallorca, Paris CDG, Paris Beauvais, Prague, Rimini, Stockholm, Tel Aviv, Tbilisi, Tenerife, Tirana, Tivat, Larnaca, Heraklion, Rhodes, Zakynthos, Corfu and Thessaloniki.
  • Other official route examples may include Warsaw to Larnaca or Heraklion, Katowice to Larnaca, Heraklion or Burgas, Bucharest to Larnaca or Heraklion, Cluj-Napoca to Larnaca and Rzeszow to Heraklion.
  • ACMI and charter operations are commercial activity for partner airlines, tour operators, funds, associations, sports clubs and other clients; these flights may not appear as standard public routes on every sales channel.
  • For a specific date, confirm the airport, operating carrier, fare and baggage rules, then search SkyUp flights before booking.

SkyUp baggage

SkyUp baggage is built around three fare families. Just Fly includes one cabin bag up to 9 kg and 40x30x20 cm. Fly & Smile includes one cabin bag up to 9 kg and 55x40x20 cm. Fly & Celebrate includes two cabin-baggage pieces: one up to 9 kg and 55x40x20 cm, plus one up to 9 kg and 40x30x20 cm. Extra cabin baggage can be added online or through support from EUR 4 or EUR 8 depending on size; airport and boarding prices are higher.

Checked baggage is not included with Just Fly. Fly & Smile includes one checked bag up to 23 kg for an adult or child. Fly & Celebrate includes one checked bag up to 32 kg for an adult or child. The standard checked-bag limit is 158 cm in the sum of three dimensions, while any single checked bag must not exceed 32 kg or 190x75x65 cm.

Passengers travelling with an infant may take one cabin bag for food and items needed during the flight, up to 5 kg and 40x30x20 cm. Sports equipment is treated as a separate paid baggage item up to 23 kg and up to 330 cm in total dimensions. SkyUp also sells additional checked baggage of 12 kg, 23 kg and 32 kg, with online prices from EUR 10, EUR 15 and EUR 30 respectively.

SkyUp check-in

SkyUp online check-in is available through My Bookings for regular flights and closes 4 hours before departure. The opening time depends on fare: 72 hours before departure for Just Fly, 15 days for Fly & Smile and 30 days for Fly & Celebrate. Charter-flight check-in is handled at the airport and is free of charge.

Airport check-in starts 2.5 hours before departure and normally closes 45 minutes before departure. For Warsaw Chopin Airport (WAW), SkyUp publishes a 60-minute closing time from 1 June 2026 because of high passenger traffic and passport-control queues. Boarding starts 45 minutes before departure and ends 20 minutes before departure.

Airport check-in is free with Fly & Celebrate. For other fares, SkyUp publishes an airport check-in fee of EUR 30 per passenger per sector. Passengers should leave extra time for documents, baggage drop, pets, children travelling alone or special assistance.

SkyUp fares and ticket conditions

SkyUp publishes three passenger fare families: Just Fly, Fly & Smile and Fly & Celebrate. Just Fly is the lightest fare: it includes one small cabin bag, does not include checked baggage, does not include advance seat selection and does not allow date, flight or route changes under the published fare table.

Fly & Smile adds a larger included cabin bag, one checked bag up to 23 kg, free seats except rows 1-5 and emergency-exit rows, and paid ticket changes for EUR 50 plus fare difference no later than 12 hours before departure. Downgrade is not permitted, and changes after no-show are not allowed.

Fly & Celebrate is the most flexible published fare: it includes two cabin-baggage pieces, one checked bag up to 32 kg, free seat selection, Priority Line, airport check-in, earlier online check-in and free ticket changes plus fare difference no later than 12 hours before departure. Missed departure can be handled for EUR 50 from 12 hours before departure plus fare difference, and refund is published with a EUR 30 fee no later than 12 hours before departure or as a voucher for the full amount.

SkyUp paid and additional services

SkyUp additional services are sold during ticket purchase, through a website account, via support or through official social media managers. Online service prices are available no later than 4 hours before departure; after that, services are generally sold at airport rates where available.

Published paid services include extra hand baggage, additional checked baggage, excess baggage, oversized baggage, sports equipment, pets in cabin or hold, seat selection, name correction, name change, passenger change, extra passenger seat, stretcher request through the call centre, blocked middle seat, seat change, Priority Line and airport check-in. Priority Line costs EUR 10 online or EUR 25 at the airport and is included with Fly & Celebrate.

Pre-ordered meals are available on regular flights through My Bookings no later than 72 hours before departure. Published meal examples include SkyRolls from EUR 7, SkyBox meals from EUR 16-19, Kids SkyBox from EUR 17 and SkySalads from EUR 12.

SkyUp pets

SkyUp accepts only cats and dogs under its pet-travel rules. A pet in the cabin must be booked and paid no later than 24 hours before departure through the passenger account on the airline website. SkyUp limits cabin pets because only four containers are accepted per aircraft.

For a pet in the cabin, the maximum weight together with the container is 10 kg and the container size is 50x40x25 cm. The published price is EUR 65 online or EUR 70 at the airport. Pets in the luggage compartment can be transported up to 23 kg or 32 kg including container, with container dimensions up to 250 cm in the sum of three dimensions and a maximum of five containers per aircraft. Published prices are EUR 100 or EUR 120 online and EUR 120 or EUR 140 at the airport depending on weight.

Passengers should confirm route, country, veterinary document, container and aircraft requirements before buying a ticket. Service animals and breeds with special needs have separate rules on the official SkyUp pet page.

SkyUp contacts

SkyUp publishes 0 800 30 31 13 as the passenger phone number and uses separate email contacts for its legal entities: SkyUp Airlines LLC, SkyUp MT Limited and SKY UP NISTRU S.R.L. The official site footer also lists the registered offices of the Ukrainian, Maltese and Moldovan companies in the SkyUp brand structure.

For passengers, the practical first steps are My Bookings, the official website account, WOW-Support, official social media managers and the phone channel. Corporate office addresses are useful for legal identification, but bookings, baggage, pets, refunds, additional services and flight-day issues should be handled through passenger support channels.

Baggage

Hand baggage

Just Fly cabin baggage

Just Fly 9 kg 40x30x20 cm 90 cm total

Just Fly includes one cabin-baggage piece up to 9 kg and 40x30x20 cm. Extra personal items must fit inside the allowance or be paid as a separate cabin-baggage item.

Fly&Smile cabin bag

Fly&Smile 9 kg 55x40x20 cm

1 cabin bag up to 9 kg, 55x40x20 cm.

Fly & Smile cabin baggage

Fly & Smile 9 kg 55x40x20 cm 115 cm total

Fly & Smile includes one cabin-baggage piece up to 9 kg and 55x40x20 cm. A second cabin-baggage item can be purchased if the route and aircraft allow it.

Fly&Celebrate cabin bags

Fly&Celebrate 2 pc 9 kg

2 cabin bags up to 9 kg: 55x40x20 cm and 40x30x20 cm.

Fly & Celebrate cabin baggage

Fly & Celebrate 2 pc 9 kg

Fly & Celebrate includes two cabin-baggage pieces: one up to 9 kg and 55x40x20 cm, plus one up to 9 kg and 40x30x20 cm.

Infant cabin bag

Infant 5 kg 40x30x20 cm 90 cm total

Passengers travelling with an infant may take one cabin bag for food and items needed during the flight, up to 5 kg and 40x30x20 cm.

Infant bag

Infant 5 kg 40x30x20 cm

A passenger travelling with an infant may take 1 bag with baby food and items up to 5 kg, 40x30x20 cm.

Extra 5 kg hand baggage

Extra 5 kg hand baggage 5 kg 40x30x20 cm 90 cm total Paid option

Extra hand baggage up to 5 kg and 40x30x20 cm is published from EUR 4 online or through support, EUR 25 at the airport and EUR 70 during boarding.

Extra 9 kg hand baggage

Extra 9 kg hand baggage 9 kg 55x40x20 cm 115 cm total Paid option

Extra hand baggage up to 9 kg and 55x40x20 cm is published from EUR 8 online or through support, EUR 40 at the airport and EUR 70 during boarding.

Checked baggage

Fly&Smile checked bag

Fly&Smile 23 kg 158 cm total

1 checked bag up to 23 kg for adult or child, maximum linear size 158 cm.

Just Fly checked baggage

Just Fly 158 cm total Paid option

Just Fly does not include checked baggage. A checked bag may be added as a paid service if available for the route and booking.

Fly&Celebrate checked bag

Fly&Celebrate 32 kg 158 cm total

1 checked bag up to 32 kg for adult or child, maximum linear size 158 cm.

Fly & Smile checked baggage

Fly & Smile 23 kg 158 cm total

Fly & Smile includes one checked bag up to 23 kg for an adult or child. The standard linear-size limit is 158 cm.

Additional checked baggage up to 12 kg

Additional 12 kg 12 kg 158 cm total Paid option

Additional checked baggage up to 12 kg, maximum linear size 158 cm. Online price from 10 EUR, airport price 65 EUR.

Fly & Celebrate checked baggage

Fly & Celebrate 32 kg 158 cm total

Fly & Celebrate includes one checked bag up to 32 kg for an adult or child. The standard linear-size limit is 158 cm.

Additional checked baggage up to 23 kg

Additional 23 kg 23 kg 158 cm total Paid option

Additional checked baggage up to 23 kg, maximum linear size 158 cm. Online price from 15 EUR, airport price 75 EUR.

Additional checked baggage

Additional checked baggage 23 kg 158 cm total Paid option

Additional checked baggage is sold in 12 kg, 23 kg and 32 kg options. Online prices start from EUR 10, EUR 15 and EUR 30 respectively; airport prices are EUR 65, EUR 75 and EUR 90.

Additional checked baggage up to 32 kg

Additional 32 kg 32 kg 158 cm total Paid option

Additional checked baggage up to 32 kg, maximum linear size 158 cm. Online price from 30 EUR, airport price 90 EUR.

Excess and oversized baggage

32 kg 190x75x65 cm 330 cm total Paid option

Excess checked baggage over 23 kg is published at EUR 45 online or EUR 8 per kg at the airport. Oversized baggage from 159 to 330 cm in total dimensions costs EUR 50 online or EUR 80 at the airport where accepted.

Sports equipment

Sports equipment

Sports equipment 23 kg 330 cm total Paid option

Sports equipment is carried as a separate paid baggage item: up to 23 kg and up to 330 cm in the sum of three dimensions. It must be properly packed, and oversized items should be confirmed in advance.

Pets

Pet in cabin

Pet in cabin 10 kg 50x40x25 cm Paid option

Cats or dogs only. Maximum weight including container is 10 kg, container 50x40x25 cm, maximum 4 containers per aircraft.

Pet in cabin

Pet in cabin 10 kg 50x40x25 cm 115 cm total Paid option

Only cats and dogs are accepted. A cabin pet must be booked and paid no later than 24 hours before departure. Maximum weight with container is 10 kg, container size 50x40x25 cm, published price EUR 65 online or EUR 70 at the airport.

Pet in luggage compartment

Pet in luggage compartment 32 kg 250 cm total Paid option

Pets in the luggage compartment are available up to 23 kg or 32 kg including container. Container size is up to 250 cm in total dimensions. Published prices are EUR 100 or EUR 120 online and EUR 120 or EUR 140 at the airport depending on weight.

Check-in

Airport check-in

Opens: 2 h 30 min Closes: 45 min

Airport check-in starts 2.5 hours and normally closes 45 minutes before departure. At Warsaw Chopin Airport (WAW), SkyUp publishes a 60-minute closing time from 1 June 2026. Airport check-in is free for Fly & Celebrate and EUR 30 for other fares.

Online check-in

Opens: 72 h Closes: 4 h

For regular flights, online check-in opens 72 hours before departure for Just Fly, 15 days before departure for Fly & Smile and 30 days before departure for Fly & Celebrate. Online check-in closes 4 hours before departure.

Open check-in

Services

Pre-ordered meals

limited Paid option from EUR 7

On regular flights, meals can be pre-ordered through My Bookings no later than 72 hours before departure. Published meal examples start from EUR 7.

Seat selection

limited Included from EUR 4; free seat selection depends on fare and row

Seat selection depends on fare and seat zone. Paid seat selection starts from EUR 4. Fly & Smile includes seats except rows 1-5 and emergency rows, while Fly & Celebrate includes free seat selection.

Priority Line

limited Included EUR 10 online, EUR 25 at the airport; included with Fly & Celebrate

Priority Line gives access to faster baggage check-in at the special Fly & Celebrate counter and priority boarding. It costs EUR 10 online or EUR 25 at the airport and is included with Fly & Celebrate.

Children travelling alone

limited Included Unaccompanied minor service EUR 60

Children aged 5 to 12 can travel independently on international flights if parents or substitutes complete the required documents and pay the service fee. SkyUp publishes the unaccompanied-minor service at EUR 60.

Pet transport

limited Paid option Cabin pet EUR 65 online / EUR 70 airport; hold pet EUR 100-120 online / EUR 120-140 airport

Cats and dogs can be transported in the cabin or luggage compartment subject to advance booking, aircraft limits and country rules. Cabin pet transport must be booked and paid no later than 24 hours before departure.

Boeing 737 fleet

limited Included

SkyUp publishes a Boeing 737 medium-haul fleet and notes SkyInterior, Split Scimitar winglets and Acro or Geven seating on parts of the fleet. Exact aircraft can change by route and operational need.

Inclusive travel and assistance

limited Included

SkyUp publishes inclusive travel rules for passengers with disabilities, wheelchair transportation, oxygen apparatus, pregnancy and infants under 7 days. Passengers should request and confirm assistance in advance.

Contacts

Malta

Email: contact@skymalta.aero

Address: Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara BKR 9034, Malta

SkyUp MT Limited registered office.

Ukraine

Email: info@skyup.aero

Address: 201-203 2A Kharkivske Highway, Kyiv, 02121, Ukraine

SkyUp Airlines LLC registered office.

Moldova

Email: officeRM@skyup.aero

Address: MD-2038, 24 Trandafirilor St., 2nd floor, Chisinau, Republic of Moldova

SKY UP NISTRU S.R.L. registered office.

Ukraine

Email: info@skyup.aero

Address: SkyUp Airlines LLC, 201-203 2A Kharkivske Highway, Kyiv, 02121, Ukraine

Registered office for SkyUp Airlines LLC in Ukraine. Passenger requests should normally go through support channels rather than the legal office address.

Malta

Email: contact@skymalta.aero

Address: SkyUp MT Limited, Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara BKR 9034, Malta

Registered office for SkyUp MT Limited, the Malta-registered SkyUp carrier linked with IATA code U5 and ICAO code SEU.

Moldova

Email: officeRM@skyup.aero

Address: SKY UP NISTRU S.R.L., MD-2038, 24 Trandafirilor St., 2nd floor, Chisinau, Republic of Moldova

Registered office for SKY UP NISTRU S.R.L. in Moldova. Use passenger support for flight-specific questions.

Ukraine

Phone: 0 800 30 31 13

Email: info@skyup.aero

Passenger support phone published by SkyUp. Use My Bookings, the official website account, WOW-Support or official social media managers for booking, baggage, pets, refunds and additional services.

Ukraine

Phone: +38 (044) 330 00 13

Email: info@skyup.aero

Standard charging.

Ukraine

Phone: +38 (044) 339 90 03

Email: info@skyup.aero

Standard charging.

FAQ

  • Important before departure

    Before departure, check the exact SkyUp booking conditions rather than relying only on a general profile. Baggage, online check-in, airport check-in fees, pets, children travelling alone, special assistance, travel documents and codeshare or partner operations may depend on fare, route, airport, departure date, operating carrier and service availability.

    • Confirm your fare family: Just Fly, Fly & Smile and Fly & Celebrate have different baggage, seat, change, refund, online check-in and airport check-in rules.
    • Use online check-in for eligible regular flights, but allow airport time for passport control, baggage drop, pets, minors, assistance, document checks or WAW-specific deadlines.
    • For international travel, verify passport, visa, transit, entry/return, health and pet-document rules on official destination-country resources.
  • What baggage is included with SkyUp?

    Just Fly includes one cabin bag up to 9 kg and 40x30x20 cm. Fly & Smile includes one cabin bag up to 9 kg and 55x40x20 cm plus one checked bag up to 23 kg. Fly & Celebrate includes two cabin-baggage pieces, one checked bag up to 32 kg, airport check-in and Priority Line.

  • What cabin baggage is included with Just Fly?

    Just Fly includes 1 cabin bag up to 9 kg with dimensions 40x30x20 cm.

  • How much cabin baggage can I take on SkyUp?

    Cabin baggage depends on fare. Just Fly includes one 40x30x20 cm bag up to 9 kg. Fly & Smile includes one 55x40x20 cm bag up to 9 kg. Fly & Celebrate includes one 55x40x20 cm bag and one 40x30x20 cm bag, each listed up to 9 kg. Extra cabin baggage starts from EUR 4 or EUR 8 online depending on size.

  • When does SkyUp online check-in open?

    For regular flights, online check-in opens 72 hours before departure for Just Fly, 15 days for Fly & Smile and 30 days for Fly & Celebrate. It closes 4 hours before departure. Charter flights are checked in at the airport free of charge.

  • Is online check-in available for charter flights?

    No. SkyUp states that charter flights are checked in at the airport and airport check-in is free of charge.

  • How much does airport check-in cost?

    According to the official check-in page, airport check-in is free for Fly&Celebrate passengers. For other fares, SkyUp lists the airport check-in service at 30 EUR per passenger per sector.

  • Where can I check SkyUp flight status?

    SkyUp does not publish a separate universal flight-status URL in this profile. Use My Bookings, airline messages, airport screens and official airport information for departure-day status, gate and disruption updates.

  • Can I travel with a pet on SkyUp?

    SkyUp accepts cats and dogs only. Cabin pet transport must be booked and paid no later than 24 hours before departure. Cabin limit is 10 kg including container, 50x40x25 cm, maximum four containers per aircraft. Pets in the luggage compartment are available up to 23 kg or 32 kg including container, subject to limits and country rules.

  • How do I contact SkyUp?

    SkyUp publishes 0 800 30 31 13 for passenger calls and lists separate emails for SkyUp Airlines LLC, SkyUp MT Limited and SKY UP NISTRU S.R.L. For booking, baggage, pets, refunds and additional services, use My Bookings, WOW-Support, official social media managers or the passenger phone channel.

  • Which additional services can I book with SkyUp?

    Additional services include extra hand baggage from EUR 4 or EUR 8 online, additional checked baggage from EUR 10, seat selection from EUR 4, Priority Line for EUR 10 online or EUR 25 at the airport, airport check-in for EUR 30 where not included, pets, children travelling alone for EUR 60, name changes and pre-ordered meals from EUR 7.