Turkmenistan Airlines T5
This Turkmenistan Airlines T5 profile summarizes the main passenger rules before booking: routes, baggage, airport check-in, fare conditions, pets, children, onboard multimedia and contacts. On iFly.ua you can search available Turkmenistan Airlines flights and compare ticket options by route and date.
Turkmenistan Airlines T5 is the national airline of Turkmenistan and operates domestic services from Ashgabat as well as international flights to selected cities in Asia and Europe. This guide explains the key passenger rules confirmed from official airline information.
Turkmenistan Airlines overview
Turkmenistan Airlines is the national airline of Turkmenistan. The carrier operates under IATA code T5, ICAO code TUA and the callsign TURKMENISTAN. The official legal name used in online ticketing rules is Turkmenistan Airlines Open Joint-Stock Company.
The airline's public website provides online ticket purchase, personal account functions, domestic and international schedules, baggage information, fare conditions, contact forms and passenger rules. Some rules depend on route, travel class, resident status, ticket conditions, airport procedure and current operational notices.
Turkmenistan Airlines routes
Turkmenistan Airlines routes are centered on Ashgabat International Airport. Official schedule information lists domestic services between Ashgabat and destinations such as Dashoguz, Turkmenabat, Mary, Balkanabat, Turkmenbashy and Kerki.
- International examples in the official timetable include Delhi, Beijing, Bangkok, Ho Chi Minh City, Kuala Lumpur, Seoul, London, Frankfurt, Milan, Kazan and Istanbul.
- Schedules can change by season, airport restrictions, aircraft assignment and operational notices.
- For a specific trip, always compare the itinerary with the departure airport and the ticket conditions.
- Use iFly.ua to search Turkmenistan Airlines flights by route and date.
Turkmenistan Airlines baggage
Turkmenistan Airlines baggage rules combine general allowances and route-specific piece rules. The passenger rules state that a personal item such as a briefcase, laptop or handbag may be carried as hand baggage up to 5 kg and 50 x 40 x 20 cm. Another baggage page describes hand luggage as generally up to 7 kg with the same 50 x 40 x 20 cm dimensions, including a duty-free bag up to 3 kg and 40 x 30 x 15 cm. The allowance shown on the ticket and checked by the airport should be treated as controlling.
For checked baggage, official baggage information lists an average free allowance of 40 kg for business class and 20 kg for economy class, while local flights allow 20 kg including hand baggage. On selected international routes, piece concept rules apply: for Ashgabat - Istanbul, Frankfurt, Moscow, Kazan, Beijing, London and Delhi - Ashgabat, business class is listed as 2 pieces totaling 40 kg and economy as 1 piece of 32 kg, including 5 kg hand luggage. For Ashgabat - Dubai - Ashgabat, business class is listed as 2 pieces totaling 50 kg and economy as 2 pieces totaling 40 kg, including 5 kg hand luggage.
Turkmenistan Airlines check-in
Official passenger rules confirm airport check-in times. On international flights, passengers should arrive for check-in at least 3 hours before the departure time shown on the ticket. On domestic flights, passengers should arrive at least 2 hours before departure. Check-in closes 40 minutes before departure on both international and domestic flights.
An official online check-in service was not confirmed in the airline rules used for this profile. Turkmenistan Airlines does provide online ticket purchase, a personal account and online refund/reissue functions, but these are not the same as online check-in. Passengers should plan to collect boarding documents at the airport counter unless their booking or airport explicitly confirms another procedure.
Turkmenistan Airlines fares and ticket conditions
Turkmenistan Airlines publishes fare conditions for domestic and international aviation rather than branded fare families. Conditions can differ by route type, fare code, residence status, class of service, one-way or round-trip ticket, refund timing, no-show rules and date-change timing.
Examples from the published conditions include domestic economy fare V for residents of Turkmenistan with a maximum stay of 90 days and a 20 kg free baggage allowance. International fare conditions include economy fare codes such as X and Y, child and infant discounts, no-show fees and cancellation or date-change penalties that depend on how long before departure the request is made. The ticket receipt and fare rule shown during booking should be checked before payment.
Turkmenistan Airlines services
Confirmed services include online ticket purchase through the official website and mobile applications, personal account access, ticket refund or reissue procedures, official schedule information, baggage claim handling, cargo information, special-baggage requests, passenger rules and feedback forms.
Turkmenistan Airlines announced a free onboard multimedia system from September 2025. Passengers can connect a smartphone, tablet or laptop to the onboard domestic Wi-Fi network named Turkmenistanairlines and use the entertainment portal for films, TV series, cartoons, audiobooks, podcasts, newspapers, magazines and books. This network is described for the entertainment portal, not as general internet access.
Turkmenistan Airlines pets
Turkmenistan Airlines passenger rules allow pets and birds to be transported in the aircraft cabin. The animal must travel in a container or cage, and the total weight of the animal with the container must not exceed 8 kg. During the flight, the container must be placed under the seat in front of the passenger.
Special baggage rules require passengers to obtain confirmation before paying for a ticket when transporting animals, sports equipment, oversized cargo or similar special baggage. Route restrictions, documents, airport approval and aircraft limitations may apply, so pets should be agreed with the airline before ticket issue.
Turkmenistan Airlines contacts
The official website lists info@turkmenistanairlines.tm for air ticket questions and t5lostfound@turkmenistanairlines.tm for baggage issues. For baggage claims in Ashgabat, the FAQ lists the Ground Handling Control Service claim group at Ashgabat International Airport, 2nd floor, with phone +993 12 23-55-69 on working days from 09:00 to 18:00.
For lost or unclaimed baggage at Ashgabat International Airport, the baggage information page lists +993 12 23-20-35 and the same baggage email. The legal department contact page lists +993 12 23-49-25 and legaldep@turkmenistanairlines.tm for claims. Use the booking place, official personal account or airline representative offices when a ticket needs refund, reissue or schedule-change handling.
Baggage
Hand baggage
Personal hand baggage
Passenger rules allow a personal item such as a briefcase, notebook or handbag up to 5 kg and 50 x 40 x 20 cm.
Cabin hand luggage
The baggage page states that hand luggage in business and economy generally does not exceed 7 kg and 50 x 40 x 20 cm, including a duty-free bag up to 3 kg and 40 x 30 x 15 cm. Check the ticket and route rule.
Checked baggage
Economy checked baggage
The general baggage page lists economy-class passengers as entitled to an average of 20 kg free checked baggage. Route-specific piece rules may override this.
Business checked baggage
The general baggage page lists business-class passengers as entitled to an average of 40 kg free checked baggage. Route-specific piece rules may override this.
Domestic checked baggage
On local flights, 20 kg is allowed including hand baggage. One place must not exceed 32 kg and 100 x 50 x 50 cm; above this size, it is not included in the free allowance.
Selected international piece concept
For Ashgabat - Istanbul, Frankfurt, Moscow, Kazan, Beijing, London and Delhi - Ashgabat, the official page lists business as 2 pieces totaling 40 kg and economy as 1 piece of 32 kg, including 5 kg hand luggage.
Excess baggage
Excess baggage is handled at the airport ticket office or airline office after weighing and registration procedures. Published examples for selected international routes include charges in manat or USD by route and direction.
Sports equipment
Sports and special baggage
For animals, sports equipment, oversized cargo and similar special baggage, passengers must request confirmation before paying for the ticket.
Pets
Pet or bird in cabin
Pets and birds may travel in the cabin in a container or cage if the animal and container together do not exceed 8 kg. The container must be placed under the seat in front.
Check-in
Airport check-in
International check-in should be started at least 3 hours before the ticketed departure time. Domestic check-in should be started at least 2 hours before departure. Check-in closes 40 minutes before departure.
Services
Onboard multimedia
Turkmenistan Airlines announced a free onboard multimedia system. Passengers connect a personal device to the Turkmenistanairlines onboard network and use the entertainment portal for films, series, cartoons, audio and reading content.
Aircraft and cabin
Official airline news confirms Boeing 777-200LR and Boeing 777-300ER aircraft in Turkmenistan aviation. The exact aircraft and cabin configuration can vary by route, date and operational assignment.
Online ticketing and account
The official website and mobile applications support online ticket purchase, a personal account, ticket history and online ticket return procedures.
Children and infants
Domestic passenger rules allow one child under 5 without a separate seat free of charge. Other infant and child discounts depend on domestic or international fare conditions, age and whether a separate seat is provided.
Pets and birds
Pets and birds may travel in the cabin in a container or cage if the animal and container together do not exceed 8 kg. Confirm the animal with the airline before paying for the ticket.
Contacts
Turkmenistan
Phone: +993 12 23-55-69
Email: t5lostfound@turkmenistanairlines.tm
Address: Ashgabat International Airport, 2nd floor, TM
Working hours: Working days 09:00-18:00
Ground Handling Control Service claim group for baggage complaints at Ashgabat International Airport.
Turkmenistan
Phone: +993 12 23-20-35
Email: t5lostfound@turkmenistanairlines.tm
Address: Ashgabat International Airport, 1st floor arrivals, TM
Lost, damaged or unclaimed baggage contact at Ashgabat International Airport according to the official baggage page.
Turkmenistan
Phone: +993 12 23-49-25
Email: legaldep@turkmenistanairlines.tm
Legal department contact listed by Turkmenistan Airlines for claims.
Turkmenistan
Phone: +993 12 23-03-18
Email: info@turkmenistanairlines.tm
Official website footer contact for air ticket questions. Additional Ashgabat Airport footer numbers include 23-03-15 and 39-17-78.
FAQ
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What is Turkmenistan Airlines' IATA code?
Turkmenistan Airlines uses IATA code T5. Its ICAO code is TUA and the callsign is TURKMENISTAN.
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What baggage is included on Turkmenistan Airlines?
General official baggage information lists 40 kg for business class and 20 kg for economy class. Domestic flights list 20 kg including hand baggage. Selected international routes use piece concept rules, so the allowance on the ticket should be checked carefully.
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How much hand baggage can I take?
The passenger rules list a personal hand-baggage item up to 5 kg and 50 x 40 x 20 cm. Another baggage page says hand luggage generally does not exceed 7 kg with the same dimensions, including a duty-free bag up to 3 kg. Follow the ticket and airport check-in rule for your route.
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When should I arrive for check-in?
For international flights, arrive at least 3 hours before departure. For domestic flights, arrive at least 2 hours before departure. Airport check-in closes 40 minutes before departure.
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Does Turkmenistan Airlines offer online check-in?
The official rules used for this profile confirm airport check-in but do not confirm an online check-in service. The website supports online ticket purchase, personal account access and refund or reissue procedures.
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Can I travel with a pet on Turkmenistan Airlines?
Pets and birds may be carried in the cabin if the animal travels in a container or cage and the total weight with the container does not exceed 8 kg. The container must stay under the seat in front. Confirm the animal with the airline before ticket issue.
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How do I contact Turkmenistan Airlines?
For air ticket questions, use info@turkmenistanairlines.tm. For baggage issues, use t5lostfound@turkmenistanairlines.tm. The baggage claim group in Ashgabat is listed at +993 12 23-55-69 on working days from 09:00 to 18:00.
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Important before departure
Before travelling with Turkmenistan Airlines T5, recheck the ticket, schedule and documents because rules may depend on route, fare, class, airport, resident status and operational notices.
- Confirm baggage allowance in the ticket, especially if the route uses piece concept rules.
- Arrive early for airport check-in: at least 3 hours before international flights and 2 hours before domestic flights.
- Check passport, visa, transit, entry and health document requirements for every passenger.
- Agree pets, sports equipment, oversized baggage, special medical requirements and other special services before payment where applicable.