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Airline profile · NH

ANA NH

This ANA airline profile explains the main passenger rules for NH flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available ANA flights and compare ticket options.

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ANA, All Nippon Airways, is a Japanese airline and Star Alliance member. This profile summarizes ANA routes, baggage, check-in, fare products, onboard services, pet travel and support contacts.

Best routes for ANA

ANA overview

ANA is a Japanese airline with IATA code NH, ICAO code ANA and callsign ALL NIPPON. The legal company name is All Nippon Airways Co., Ltd., with head office in Minato-ku, Tokyo.

ANA operates Japan domestic, international, ANA Group, Star Alliance, partner and codeshare itineraries. Passenger rules can depend on fare, route, aircraft, airport, date and operating carrier.

ANA routes

ANA routes are schedule-dependent and may change by season, airport, aircraft availability, traffic rights and partner operations. ANA serves a large Japan domestic network and international routes through Tokyo Haneda, Tokyo Narita, Osaka, Nagoya and other airports.

  • Domestic examples may include Tokyo, Osaka, Sapporo, Fukuoka, Okinawa, Nagoya, Hiroshima, Sendai, Kagoshima, Kumamoto, Miyazaki, Nagasaki, Ishigaki and Miyako.
  • Asia-Pacific examples may include Seoul, Taipei, Hong Kong, Shanghai, Beijing, Bangkok, Singapore, Kuala Lumpur, Jakarta, Manila, Ho Chi Minh City, Hanoi, Delhi, Mumbai, Sydney and Perth.
  • Long-haul examples may include Los Angeles, San Francisco, Seattle, Chicago, New York, Washington, Houston, Honolulu, Vancouver, London, Paris, Frankfurt, Munich, Brussels, Vienna, Milan, Stockholm and Istanbul.
  • Some flights are seasonal, operate only on selected days, or are sold as ANA, ANA Group, Star Alliance, codeshare or partner-operated services.
  • For specific dates, use iFly.ua to search ANA flights by route and travel period.

ANA baggage

ANA carry-on rules generally allow one carry-on bag plus personal belongings. On most international flights and larger domestic aircraft, the limit is up to 10 kg total and up to 55 x 40 x 25 cm, with total linear dimensions up to 115 cm.

International checked baggage depends on cabin, fare and route. Economy and Premium Economy usually allow two pieces up to 23 kg each, Business Class two pieces up to 32 kg each, and First Class three pieces up to 32 kg each, with a 158 cm total-dimensions limit per piece. Some Economy fares can show a lower or zero checked-bag allowance.

Japan domestic checked baggage is commonly weight-based: Economy passengers generally have 20 kg, while Premium Class passengers generally have 40 kg.

ANA check-in

ANA check-in is available online, through ANA digital channels, at airport counters and at selected self-service machines. International online check-in is available from 24 hours before departure and generally closes 75 minutes before departure.

For eligible Japan domestic flights, online check-in is available from 24 hours until 20 minutes before departure. Airport counter, baggage drop and boarding deadlines vary by airport, route, documents, special services, pets and operating carrier.

ANA fares and services

ANA fare and cabin products can include Economy, Premium Economy, Business Class and First Class on international routes, and Economy or Premium Class on Japan domestic routes. International fare brands may include Basic, Value, Flex and Full Flex, while domestic markets use products such as ANA SUPER VALUE, ANA VALUE and ANA FLEX.

Fare conditions differ by refunds, changes, advance purchase rules, seat selection, mileage accrual, upgrade eligibility and included baggage.

ANA services

ANA services may include checked baggage, additional baggage allowance, seat selection, paid seats, upgrades, ANA lounges, Star Alliance lounge access where eligible, priority services, meals, special meals, in-flight entertainment, Wi-Fi on selected aircraft, pet transport as checked baggage, assistance dogs, unaccompanied minor support, accessibility support, musical instruments and sports equipment.

Availability and price depend on route, fare, cabin, aircraft, airport, ANA Mileage Club or Star Alliance status, partner conditions and passenger eligibility.

ANA pets

ANA may accept domesticated small animals such as dogs, cats and certain other animals as checked baggage on ANA-operated flights, subject to health, age, pregnancy, breed, route, country and quarantine restrictions. Pets are not normally carried in the passenger cabin, except eligible assistance dogs under separate rules.

The pet service applies to ANA-operated flights only; for codeshare flights, passengers must check with the operating carrier.

ANA contacts

ANA support is available through ana.co.jp, ANA Travel Support, online reservation management, airport counters, email forms and reservation or information centers. For the United States, ANA publishes 1-800-235-9262 toll free and 310-782-3011 as a paid number, with Japanese and English support available 24 hours a day.

ANA's head office is listed as Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan.

Baggage

Hand baggage

Personal belongings

All fares

ANA allows personal belongings such as a handbag, camera or umbrella in addition to one carry-on bag, subject to cabin safety and storage rules.

Carry-on baggage

Most aircraft 10 kg 55x40x25 cm 115 cm total

Most ANA international flights and larger domestic aircraft allow one carry-on bag up to 10 kg total, 55 x 40 x 25 cm and 115 linear cm.

Checked baggage

International Economy checked baggage

International Economy / Premium Economy 2 pc 23 kg 158 cm total

Most ANA international Economy and Premium Economy tickets include two checked bags up to 23 kg each and 158 linear cm per piece, but some Economy fares can show lower or zero allowance.

International Business checked baggage

International Business 2 pc 32 kg 158 cm total

Most ANA international Business Class tickets include two checked bags up to 32 kg each and 158 linear cm per piece.

International First checked baggage

International First 3 pc 32 kg 158 cm total

Most ANA international First Class tickets include three checked bags up to 32 kg each and 158 linear cm per piece.

Japan domestic Economy checked baggage

Japan Domestic Economy 20 kg 203 cm total

ANA Japan domestic Economy baggage is commonly weight-based, with 20 kg included and size limits by aircraft and baggage type.

Japan domestic Premium Class checked baggage

Japan Domestic Premium Class 40 kg 203 cm total

ANA Japan domestic Premium Class baggage is commonly weight-based, with 40 kg included and size limits by aircraft and baggage type.

Extra, overweight and oversized baggage

Extra baggage Paid option

Extra, overweight and oversized baggage is priced separately. Acceptance and fees can depend on route, aircraft, airport and operating carrier.

Sports equipment

Sports equipment and special items

Sports and special items Paid option

Sports equipment, musical instruments and special items can be accepted under item-specific rules. Fees and limits depend on item, route and aircraft.

Pets

Pets as checked baggage

Pets as checked baggage Paid option

ANA may accept eligible pets as checked baggage on ANA-operated flights only, subject to documents, health, route and cage rules. Pets are not included in the free baggage allowance.

Check-in

Airport check-in

Airport check-in may be required for document checks, checked baggage, pets, special assistance, children, codeshare flights and unsupported online check-in cases. Deadlines vary by airport and destination.

Online check-in

Opens: 24 h Closes: 1 h 15 min

ANA international online check-in is available from 24 hours before departure until 75 minutes before departure for eligible passengers. Domestic online check-in can close closer to departure.

Open check-in

Services

Meals and drinks

limited Included

Meal and drink service depends on route, cabin, aircraft and flight length. Special meals may need advance request.

Wi-Fi

limited Paid option

Wi-Fi can be available on selected ANA aircraft and routes. Price and access conditions depend on aircraft and service type.

In-flight entertainment

limited Included

Entertainment options depend on aircraft, cabin and route, including seatback or streaming content where available.

Power outlets

limited Included

Power outlets and charging options vary by aircraft, seat and cabin. Check aircraft details for the specific flight.

Priority services

limited Included

Priority check-in, boarding and airport services depend on fare, cabin, ANA Mileage Club or Star Alliance status, airport and route.

Lounge access

limited Included

ANA lounge or Star Alliance lounge access depends on cabin, fare, status, airport and itinerary.

Aircraft

available Included

ANA uses Boeing, Airbus and regional aircraft. Exact aircraft type and onboard amenities vary by route and date.

Pet transport

limited Paid option

Eligible pets may travel as checked baggage on ANA-operated flights only, subject to documents, cage, route and quarantine rules.

Children and special assistance

limited Paid option

Children, unaccompanied minors, accessibility support and other special services can require advance request and airport counter handling.

Contacts

baggage_claim

Phone: 1-800-235-9262

For delayed, damaged or lost baggage, contact ANA support and the arrival airport baggage desk, and keep baggage tags and report documents.

Japan

Address: Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan

Head office address for All Nippon Airways Co., Ltd. Passenger support should normally use ANA help, reservation centers, online booking management or airport representatives.

special_assistance

Phone: 1-800-235-9262

Use ANA support, reservation centers, airport counters or ANA Travel Support for accessibility, assistance dogs, children and other special services.

USA

Phone: 1-800-235-9262; 310-782-3011

Working hours: Japanese and English service: 24 hours a day.

ANA reservation and information center contact for the United States.

FAQ

  • What baggage is included with ANA NH?

    Included baggage depends on route, cabin and fare. Most ANA international Economy and Premium Economy tickets allow two checked bags up to 23 kg each, while Business and First Class have higher limits. Some Economy fares can show a lower or zero checked-bag allowance.

  • Can I take cabin baggage on ANA?

    ANA generally allows one carry-on bag plus personal belongings. On most international flights, the carry-on limit is up to 10 kg total and 55 x 40 x 25 cm, with total linear dimensions up to 115 cm.

  • When does ANA online check-in open?

    ANA international online check-in is available from 24 hours before departure and generally until 75 minutes before departure. For eligible Japan domestic flights, online check-in is available from 24 hours until 20 minutes before departure.

  • Where can I check ANA flight status?

    Use ANA's official flight status page, the ANA app, reservation details, airport displays and airline notifications. Flight status, gate and aircraft information can change close to departure.

  • Can I travel with a pet on ANA?

    ANA may accept eligible domesticated small animals as checked baggage on ANA-operated flights, subject to route, country, quarantine, health and carrier rules. Pets are not normally carried in the passenger cabin except assistance dogs.

  • How do I contact ANA?

    Use ANA's help page, reservation management, email forms or local reservation centers. In the United States, ANA lists 1-800-235-9262 toll free and 310-782-3011 as a paid number, with Japanese and English support available 24/7.

  • Which additional services can I add to an ANA booking?

    Common services include seat selection, paid seat options, additional baggage, upgrades, lounge access where eligible, Wi-Fi on selected aircraft, special meals, pet transport, assistance services, unaccompanied minor support, musical instruments and sports equipment.

  • Important before departure

    Before travelling with ANA NH, recheck your booking because baggage, check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, aircraft, operating carrier and services added to the ticket.

    • Confirm whether your ticket is Economy, Premium Economy, Business, First, Premium Class or a fare brand such as Basic, Value, Flex or Full Flex.
    • Check the exact baggage allowance shown on the ticket, especially if an Economy fare shows 0 checked pieces or if a partner airline operates part of the trip.
    • Complete online check-in within the correct window: international flights generally 24 hours to 75 minutes before departure, domestic flights generally 24 hours to 20 minutes before departure.
    • Verify passport, visa, transit, quarantine, pet, child, special assistance, sports equipment and codeshare requirements in advance.