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Airline profile · MU

China Eastern Airlines MU

This China Eastern Airlines airline profile explains the main passenger rules for MU flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available China Eastern Airlines flights, compare ticket options and choose a suitable itinerary.

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China Eastern Airlines is a major Chinese airline based in Shanghai. This profile summarizes China Eastern Airlines routes, carry-on and checked baggage, online and airport check-in, fare products, onboard services, pet transport and support contacts.

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China Eastern Airlines overview

China Eastern Airlines is a Chinese airline with IATA code MU, ICAO code CES and callsign CHINA EASTERN. The legal company name used in passenger rules is China Eastern Airlines Co., Ltd., and the airline is headquartered in Shanghai.

China Eastern is a SkyTeam member and operates China Eastern, Shanghai Airlines and partner or codeshare itineraries. Passenger rules can depend on fare, route, aircraft, airport, departure date, ticketing channel and operating carrier, so travelers should review the exact booking before departure.

China Eastern Airlines routes

China Eastern Airlines routes are schedule-dependent and may change by season, airport, aircraft availability, traffic rights and partner operations. The airline describes a SkyTeam-linked network that reaches more than 1,000 destinations in 170 countries and regions through China Eastern and alliance cooperation, with core hubs in Shanghai and Beijing plus regional hubs such as Xi'an and Kunming.

  • Domestic examples may include Shanghai, Beijing, Xi'an, Kunming, Chengdu, Guangzhou, Shenzhen, Nanjing, Wuhan, Hangzhou, Qingdao, Xiamen, Chongqing, Urumqi and many regional Chinese destinations.
  • Asia-Pacific examples may include Tokyo, Osaka, Seoul, Bangkok, Singapore, Kuala Lumpur, Manila, Hanoi, Ho Chi Minh City, Sydney, Melbourne and Auckland.
  • Long-haul and international examples may include London, Paris, Frankfurt, Amsterdam, Rome, Moscow, Dubai, Abu Dhabi, New York, Los Angeles, Vancouver and Toronto.
  • Some flights are seasonal, operate only on selected days, or are sold as China Eastern, Shanghai Airlines, SkyTeam, codeshare or partner-operated services.
  • For specific dates, use iFly.ua to search China Eastern Airlines flights by route and travel period.

China Eastern Airlines baggage

China Eastern Airlines baggage rules use different systems for domestic, international and regional flights. For carry-on baggage, economy and premium economy passengers generally have one cabin bag up to 55 x 40 x 20 cm, while first and business cabins may have two pieces, with weight limits depending on cabin. A small personal item that fits under the seat is also allowed within the published reference space.

Checked baggage depends on route, cabin, fare brand and passenger type. On domestic China Eastern flights, free checked baggage is usually weight-based: 40 kg in First Class, 30 kg in Premium Business or Business Class, and 20 kg in Premium Economy or Economy Class. On many international and regional routes, the piece system applies, commonly using a 158 cm total-dimensions limit, 23 kg per piece in economy and 32 kg per piece in premium cabins.

Basic Economy and some route groups can have lower or no free checked baggage allowance, so the ticket should be checked carefully. Excess, overweight, oversized, sports and special baggage may require payment and may be limited by aircraft, airport, route, season or operating carrier.

China Eastern Airlines check-in

China Eastern Airlines check-in is available online where supported, through official self-service channels, at airport counters and at selected self-service facilities. The online check-in rules state that the service applies to eligible domestic flights from designated airports and some international or regional flights.

Online and mobile check-in availability can start 48 hours before departure at many listed airports. Cut-off times are route-dependent: domestic online check-in commonly closes 45 minutes before takeoff, while international or regional online check-in commonly closes 60 minutes before takeoff. Passengers with infants, special services, special meals, document checks or unsupported itineraries may need to check in at the airport counter.

China Eastern Airlines fares and services

China Eastern fare and cabin products can include First Class, Premium Business Class, Business Class, Premium Economy Class and Economy Class, depending on aircraft and route. Published baggage tables also refer to fare brands such as Y Class, B Class, Flexible Economy Class, Standard Economy Class and Basic Economy Class.

Basic Economy is the most restrictive economy brand in the baggage tables and may have reduced or no free checked baggage on some route groups. Standard and Flexible Economy can include more normal checked-bag allowances on many routes. Premium Economy, Business, Premium Business and First Class usually include higher baggage allowances and more premium services, subject to the exact ticket.

Changes, refunds, seat selection, lounge access, miles, baggage, meals, upgrades and additional services depend on fare rules, route, cabin, sales channel, ticketing date, passenger eligibility and operating carrier.

China Eastern Airlines services

China Eastern Airlines services may include checked baggage, prepaid excess baggage, seat selection, meals, special meals, in-flight Wi-Fi on selected aircraft, in-flight entertainment, lounge access for eligible passengers, pet transport as checked baggage, service dogs, unaccompanied minor and special passenger services, wheelchair assistance, sports equipment and special baggage.

Availability and price depend on route, fare, cabin, aircraft, airport, ticket channel, passenger status and partner conditions. Some services must be requested in advance, and passengers with special services may be asked to use airport counter check-in instead of online check-in.

China Eastern Airlines pets

China Eastern accepts small animals only under specific conditions. The published rules describe domestic cats and dogs as small animals for transportation, subject to advance application, animal quarantine documents, international entry or transit certificates where required, aircraft limits and airline approval.

Small animals, except eligible service dogs accompanying passengers with disabilities, are not included in the free baggage allowance and are transported as excess baggage when accepted. Some animals, including certain aggressive, snub-nosed, respiratory-risk or otherwise unsuitable pets, may be refused. Service dogs have separate application documents, time limits and airport requirements.

China Eastern Airlines contacts

China Eastern Airlines support is available through ceair.com, official apps, airport counters, ticket offices and the customer service hotline. The official global service number is published as 95530 inside China and +86 21 206 95530 for international callers.

China Eastern also publishes overseas office contacts, including offices in Los Angeles, New York, San Francisco, Chicago, London, Paris, Frankfurt, Moscow, Sydney, Seoul, Tokyo and other cities. For baggage, special assistance, pets, service dogs, children, ticket changes or country-specific requirements, contact China Eastern or the relevant airport office before departure.

Baggage

Hand baggage

Personal item

All fares 35x32x18 cm

Each passenger may carry one small free item that can be placed under the seat, such as a handbag, briefcase, laptop bag or camera bag. The published reference under-seat space is 35 x 32 x 18 cm.

Economy cabin baggage

Premium Economy / Economy 8 kg 55x40x20 cm

Premium Economy and Economy passengers generally have one carry-on bag up to 55 x 40 x 20 cm. Weight limits and security restrictions can depend on route and cabin.

Business cabin baggage

Business / Premium Business 2 pc 8 kg 55x40x20 cm

Premium Business and Business Class passengers may have two carry-on pieces up to 55 x 40 x 20 cm, with a published weight limit of up to 8 kg per piece.

First Class cabin baggage

First Class 2 pc 10 kg 55x40x20 cm

First Class passengers may have two carry-on pieces up to 55 x 40 x 20 cm, with a published weight limit of up to 10 kg per piece.

Checked baggage

Domestic economy checked baggage

Domestic Premium Economy / Economy 20 kg 100x60x40 cm

On domestic flights using the weight system, Premium Economy and Economy Class passengers generally have 20 kg of free checked baggage. Each checked bag must meet China Eastern size and packing rules.

Domestic business checked baggage

Domestic Business / Premium Business 30 kg 100x60x40 cm

On domestic flights using the weight system, Premium Business and Business Class passengers generally have 30 kg of free checked baggage.

Domestic First Class checked baggage

Domestic First Class 40 kg 100x60x40 cm

On domestic flights using the weight system, First Class passengers generally have 40 kg of free checked baggage.

International economy checked baggage

International Economy 23 kg 158 cm total

On many international and regional routes, economy checked baggage uses the piece system with a 158 cm total-dimensions limit and 23 kg per piece. The number of included pieces depends on destination and fare brand; Basic Economy may be lower or zero on some route groups.

International premium checked baggage

International premium cabins 2 pc 32 kg 158 cm total

On many international and regional piece-system routes, Business, Premium Business and First Class passengers receive a higher checked-bag allowance, often with two or more pieces and up to 32 kg per piece. Check the ticket for the exact route rule.

Extra, overweight and oversized baggage

Extra and excess baggage Paid option

Domestic excess baggage is charged by weight using the published excess-rate formula. International and regional excess, overweight and oversized baggage fees depend on route group and can be charged cumulatively.

Sports equipment

Sports equipment and special items

Sports and special items Paid option

Sports equipment and special items may be accepted under item-specific rules. Fees, packing and size limits depend on item, route, aircraft and operating carrier.

Pets

Small animals

Small animals 203 cm total Paid option

Cats and dogs may be accepted as small animals with advance application, documents and airline approval. They are not included in the free baggage allowance and are transported as excess baggage when accepted.

Check-in

Airport check-in

Airport check-in is required for unsupported online check-in itineraries, passengers with infants, some special services, special meals, document checks and certain airports. Counter and boarding-gate deadlines vary by airport and route.

Online check-in

Opens: 48 h

Online check-in is available for eligible China Eastern and Shanghai Airlines flights from supported airports. Many listed airports open online and mobile check-in 48 hours before departure; common cut-offs are 45 minutes before domestic flights and 60 minutes before international or regional flights.

Open check-in

Services

Meals and drinks

limited Included

Meal and drink service depends on route, cabin, aircraft and flight length. Special meals may need to be requested in advance and can affect online check-in eligibility.

In-flight Wi-Fi

limited Paid option

China Eastern describes a large in-flight Wi-Fi wide-body fleet, but Wi-Fi is aircraft- and route-dependent. Check the aircraft and booking before travel.

In-flight entertainment

limited Included

Entertainment options depend on aircraft, cabin and route. Some aircraft may offer personal screens or other onboard entertainment systems.

Power outlets

limited Included

Power outlets and charging options depend on aircraft type, seat and cabin. Check the aircraft details for the specific flight.

Priority services

limited Included

Priority check-in, boarding or related services depend on cabin, fare, Eastern Miles or SkyTeam status, airport and route.

Lounge access

limited Included

Eastern Miles and eligible SkyTeam passengers may access lounges under the applicable cabin, status, airport and itinerary rules. Availability should be checked before travel.

Aircraft

available Included

China Eastern states that it operates a modern fleet of more than 730 aircraft. The exact aircraft type and onboard amenities vary by route and date.

Pet transport

limited Paid option

Cats and dogs may be accepted as small animals only with advance approval, documents and route eligibility. Service dogs follow separate assistance rules.

Children and special passenger services

limited Paid option

Children, unaccompanied minors, passengers with disabilities, wheelchairs and other special services can require advance application and airport counter handling. Rules depend on age, documents, route and operating carrier.

Contacts

China

Phone: 400-60-95530

Baggage service line published by China Eastern. For delayed, damaged or lost baggage, also contact the arrival airport baggage desk and keep the baggage report documents.

USA

Phone: 001-626-5831500

Address: 55 South Lake Ave, Suite 120, Pasadena, CA 91101, United States

China Eastern Los Angeles overseas office. Other country offices may be more suitable depending on the passenger's departure city and ticketing country.

China

Phone: 95530; +86 21 206 95530

Use the China Eastern hotline, ticket offices, official website, app or airport channels for special assistance, service dogs, wheelchairs, children and other special passenger services.

China

Phone: 95530; +86 21 206 95530

Email: customercare@ceair.com

Working hours: Global service hotline; availability may vary by country and phone provider.

General China Eastern support and customer care. Use ceair.com, the official app or a local office for self-service and country-specific issues where available.

FAQ

  • What baggage is included with China Eastern Airlines MU?

    Included baggage depends on route, cabin and fare brand. Domestic flights usually use a weight system, while many international and regional flights use a piece system. Basic Economy can have a reduced or no checked-bag allowance on some routes.

  • Can I take cabin baggage on China Eastern Airlines?

    Most passengers may take cabin baggage within the published size of 55 x 40 x 20 cm. Economy and premium economy generally have one piece, while first and business cabins may allow two pieces. A small personal item that fits under the seat is also allowed.

  • When does China Eastern online check-in open?

    At many listed airports, online and mobile check-in can open 48 hours before departure. Domestic online check-in commonly closes 45 minutes before takeoff, while international or regional online check-in commonly closes 60 minutes before takeoff.

  • Where can I check China Eastern flight status?

    Use the official China Eastern flight status page, the China Eastern app, airport displays and airline notifications. Flight status, gate and aircraft information can change close to departure.

  • Can I travel with a pet on China Eastern Airlines?

    China Eastern may accept cats and dogs as small animals when approved in advance and transported under the airline's rules. Small animals are usually treated as excess baggage, while service dogs follow separate assistance rules.

  • How do I contact China Eastern Airlines?

    China Eastern lists 95530 in China and +86 21 206 95530 for international callers. Some countries also have local China Eastern offices, and online self-service is available through ceair.com and the official app.

  • Which additional services can I add to a China Eastern booking?

    Common services include seat selection, prepaid excess baggage, special meals, pet transport, service dogs, wheelchair assistance, special passenger support, unaccompanied minor service, lounge access where eligible and selected onboard services such as Wi-Fi or entertainment.

  • Important before departure

    Before travelling with China Eastern Airlines MU, recheck your booking because baggage, online check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, aircraft, operating carrier and services added to the ticket.

    • Confirm whether your itinerary uses domestic weight-system baggage rules or international/regional piece-system rules.
    • Check the exact checked-bag allowance shown on the ticket, especially for Basic Economy and regional route groups.
    • Use online check-in only if your airport, passenger type and itinerary are eligible; otherwise check in at the airport counter.
    • Verify passport, visa, transit, health, pet, child, special assistance, sports equipment and partner-flight requirements in advance.