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Airline profile · J2

Azerbaijan Airlines J2: baggage, check-in and tickets

This Azerbaijan Airlines profile collects practical passenger information for J2 flights: routes, baggage, online check-in, fare families, additional services, pets and contacts. On iFly.ua you can check available Azerbaijan Airlines flights, compare baggage and fare conditions, and choose a suitable itinerary by route and date.

Online check-in Manage booking Flight status

Azerbaijan Airlines, also known as AZAL, is the national airline of Azerbaijan and operates flights under the J2 code. This profile summarizes Azerbaijan Airlines routes, cabin and checked baggage, online and airport check-in, fare families, onboard services, pet rules and support contacts.

Best routes for Azerbaijan Airlines

About Azerbaijan Airlines

Azerbaijan Airlines is the national airline of Azerbaijan. Its IATA code is J2, ICAO code is AHY and callsign is AZAL. IATA lists the legal name as Azerbaijan Hava Yollari and the airline's website as azal.az.

The airline is centered on Baku and sells flights through the AZAL website, including booking, online check-in, manage booking and flight-status tools on the homepage. Because fare, baggage and service rules can depend on route and ticket conditions, passengers should always check the ticket and active booking widget before departure.

Azerbaijan Airlines routes

Azerbaijan Airlines publishes flight offers and destination pages around Baku, with routes to nearby regional cities and selected European and Middle Eastern destinations. Schedules and fares change by season, airport, aircraft, traffic rights and operating carrier, so the examples below are route examples rather than a guarantee for every date.

  • Examples of routes shown by AZAL may include Baku to Tbilisi, Batumi, Ankara, Trabzon, Izmir, Istanbul and Antalya.
  • European and regional examples may include Baku to London, Berlin, Prague, Moscow, Saint Petersburg and Tel Aviv.
  • Other examples shown on the booking pages may include flights between Baku and Lahore or Islamabad, depending on date and availability.
  • For a specific date, check the current schedule, airport and baggage rule, then search Azerbaijan Airlines flights.

Azerbaijan Airlines baggage

Carry-on baggage on Azerbaijan Airlines is generally 1 piece up to 10 kg and 55x40x23 cm in Economy Class, while Premium Economy and Business Class passengers may carry 2 pieces. The carry-on rules also allow selected personal items such as a handbag, briefcase or portable computer. Charter-program flights may have different conditions shown during purchase.

Checked baggage depends on fare family. Economy Budget has no free checked baggage. Economy Classic includes 1 piece of 23 kg. Economy Plus includes 1 piece of 32 kg. Premium Economy includes 2 pieces of 32 kg each, and Business includes 2 pieces of 32 kg each. AZAL also notes that some Moscow Vnukovo routes to Ganja, Gabala and Lankaran have 0 pieces of free baggage; passengers should rely on the allowance printed in the ticket.

Sports and special baggage are handled under separate rules. One set of golf or ski equipment is carried free in addition to the prescribed allowance on listed route groups, while other sports equipment follows baggage rules. Extra, oversized, non-standard, sports and animal transport may need advance agreement and special charges.

Azerbaijan Airlines check-in

Azerbaijan Airlines online check-in is available from the homepage check-in widget. The active widget shows online check-in opening 48 hours before departure and closing 60 minutes before departure, while the Help Center notes that charter-program flights may not support online check-in. Use the booking reference or ticket number and passenger surname to search for the booking.

Airport check-in starts 2 hours before departure and ends 60 minutes before departure according to AZAL Help Center guidance. Passengers with checked baggage, pets, special assistance, group travel, document checks or airport-only procedures should arrive earlier and follow the airport's final deadline.

Azerbaijan Airlines fares and services

Azerbaijan Airlines fare families are reflected in baggage rules and service class names. Economy Budget, Economy Classic and Economy Plus differ mainly by checked baggage inclusion. Premium Economy and Business add larger checked baggage allowances and higher-service cabin products on eligible aircraft and routes.

  • Economy Budget: no free checked baggage.
  • Economy Classic: 1 checked piece of 23 kg.
  • Economy Plus: 1 checked piece of 32 kg.
  • Premium Economy: 2 checked pieces of 32 kg each.
  • Business: 2 checked pieces of 32 kg each.

Change, refund, seat, meal and upgrade conditions depend on the fare rule and booking channel, so use the booking details and fare rule for the exact ticket rather than only the general family name.

Azerbaijan Airlines services

AZAL services include onboard meals, in-flight entertainment on selected aircraft, AZAL Upgrade, AZAL Miles, additional baggage, seat selection and manage-booking tools. Free meals are provided on international flights, while menu and beverages can vary by class of service, season, destination and time of day.

Economy information notes individual entertainment screens on Boeing 787 and Boeing 767 aircraft, and multimedia access through Wi-Fi Streaming or overhead monitors on selected Airbus 319/320 and Boeing 757 aircraft. Availability depends on aircraft, route and cabin.

Azerbaijan Airlines pets

If travelling with a pet, Azerbaijan Airlines asks passengers to inform the airline when booking or buying the ticket, or by calling the Call Center no later than 24 hours before scheduled departure. Pet transport must be requested and approved in the PNR through SSR.

In the cabin, AZAL accepts only selected small pets in a cage, such as cats, dogs and fancy birds, with total pet-and-cage weight up to 8 kg and container size up to 40x30x20 cm. If the animal and cage exceed 8 kg, the animal is accepted for transport in the baggage compartment, subject to route, container, document and weight rules. Animals over 75 kg are handled only as cargo.

Azerbaijan Airlines contacts

Azerbaijan Airlines Customer Care is available through the 24/7 Call Center at +994 (12) 598 88 80. The Help Center also lists the email address callcenter@azal.az and a WhatsApp messenger number +994 70 4374082 for messages only; calls to the WhatsApp number are not accepted.

For changes, refunds, baggage, pets, special assistance or complaints, keep the booking reference, ticket number and passenger details ready. AZAL recommends written contact whenever possible because reservation data and additional information are often needed.

Baggage

Hand baggage

Personal item

All cabins

In addition to carry-on baggage, AZAL allows selected personal items such as handbags, briefcases and portable computers in the cabin.

Economy carry-on baggage

Economy 10 kg 55x40x23 cm 118 cm total

Economy passengers generally have 1 carry-on piece up to 10 kg and 55x40x23 cm.

Premium Economy and Business carry-on baggage

Premium Economy / Business 2 pc 10 kg 55x40x23 cm 118 cm total

Premium Economy and Business Class passengers may carry 2 pieces of hand luggage, each up to 10 kg and 55x40x23 cm.

Checked baggage

Economy Budget checked baggage

Economy Budget Paid option

Economy Budget has no free checked baggage. Buy baggage separately where available.

Economy Classic checked baggage

Economy Classic 23 kg Paid option

Economy Classic includes 1 checked piece up to 23 kg.

Economy Plus checked baggage

Economy Plus 32 kg Paid option

Economy Plus includes 1 checked piece up to 32 kg.

Premium Economy checked baggage

Premium Economy 2 pc 32 kg Paid option

Premium Economy includes 2 checked pieces up to 32 kg each.

Business checked baggage

Business 2 pc 32 kg Paid option

Business includes 2 checked pieces up to 32 kg each.

Extra baggage

All fares Paid option

Extra, heavy or oversized baggage is charged according to route, fare and baggage rules. Check the allowance printed in the ticket.

Sports equipment

Sports baggage

All fares Paid option

One set of golf or ski equipment is carried free in addition to the prescribed allowance on listed route groups. Other sports equipment follows baggage rules and must be packed for hold carriage.

Pets

Pet in cabin

All fares 8 kg 40x30x20 cm 90 cm total Paid option

Selected cats, dogs and fancy birds may travel in the cabin if pet plus cage is up to 8 kg and the container is up to 40x30x20 cm. The service must be requested and approved in advance.

Check-in

Airport check-in

Opens: 2 h Closes: 1 h

Airport check-in starts 2 hours before departure and ends 60 minutes before departure. Arrive earlier for baggage, pets, special assistance, group travel or document checks.

Online check-in

Opens: 48 h Closes: 1 h

The AZAL homepage check-in widget shows online check-in opening 48 hours before departure and closing 60 minutes before departure. Charter-program flights may not support online check-in.

Open check-in

Services

Meals on international flights

available Included Free meals are provided on international flights; special paid Air Tastes menu may be available.

Free meals are provided on Azerbaijan Airlines international flights. Menu and beverages vary by cabin, season, destination and time of day.

In-flight entertainment

limited Included

Entertainment availability depends on aircraft. AZAL lists screens on Boeing 787 and Boeing 767, and Wi-Fi Streaming or overhead monitors on selected Airbus and Boeing aircraft.

Special and paid meals

limited Paid option Special paid meals can be ordered no later than 48 hours before departure where available.

Paid Air Tastes meals can be purchased during booking or through Manage My Booking no later than 48 hours before departure where available.

Contacts

Azerbaijan

Phone: +994 (12) 598 88 80

Email: callcenter@azal.az

Working hours: 24/7 Call Center.

Azerbaijan Airlines Customer Care. WhatsApp messenger: +994 70 4374082, messages only; calls to this number are not accepted. AZAL recommends written contact whenever possible because reservation data and additional information are often required.

FAQ

  • What should I check before departure with Azerbaijan Airlines?

    Before departure, check the exact Azerbaijan Airlines ticket and booking conditions rather than relying only on a general profile. Baggage, online check-in, airport deadlines, travel documents, pets, special assistance and route rules may depend on fare family, airport, departure date and operating carrier.

    • Confirm your fare family and checked baggage allowance in the ticket.
    • Check whether online check-in is available for your route and whether airport document control is still required.
    • Verify passport, visa, transit and entry rules before travelling.
    • Keep confirmations for purchased baggage, seats, meals, pets, sports baggage and special services.
  • What baggage is included with Azerbaijan Airlines?

    Checked baggage depends on fare family: Economy Budget has no free checked baggage, Economy Classic includes 1x23 kg, Economy Plus includes 1x32 kg, Premium Economy includes 2x32 kg and Business includes 2x32 kg. Some specific routes can have 0 pieces, so check the ticket.

  • How much cabin baggage can I take on Azerbaijan Airlines?

    Economy passengers generally have 1 carry-on piece up to 10 kg and 55x40x23 cm. Premium Economy and Business passengers may carry 2 pieces. Selected personal items such as a handbag, briefcase or portable computer may also be carried in the cabin.

  • When does Azerbaijan Airlines online check-in open?

    The AZAL homepage check-in widget shows online check-in opening 48 hours before departure and closing 60 minutes before departure. The Help Center notes that online check-in may not be available for charter-program flights.

  • Where can I check Azerbaijan Airlines flight status?

    Use the Flight status tab on the Azerbaijan Airlines homepage and search by flight number and date. During airport operations, gate, delay and boarding information from airport displays and staff remains authoritative.

  • Can I travel with a pet on Azerbaijan Airlines?

    Yes, if the service is requested and approved in advance. Cabin pet transport is limited to selected small pets in a cage up to 8 kg total and 40x30x20 cm. Larger animals may travel in the baggage hold under AZAL rules, and animals over 75 kg are accepted only as cargo.

  • How do I contact Azerbaijan Airlines?

    Call Azerbaijan Airlines Customer Care 24/7 at +994 (12) 598 88 80, email callcenter@azal.az, use the contact form, or send a message by WhatsApp to +994 70 4374082. The WhatsApp number accepts messages only, not calls.

  • Which additional services can I buy with Azerbaijan Airlines?

    Common services include additional baggage, seat selection, AZAL Upgrade, special or paid meals, AZAL Miles services and booking changes through Manage booking. Availability and price depend on route, fare, cabin and booking channel.