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Airline profile · CA

Air China CA

This Air China airline profile explains the main passenger rules for CA flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available Air China flights, compare ticket options and choose a suitable itinerary.

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Air China is a major Chinese airline headquartered in Beijing. This profile summarizes Air China routes, carry-on and checked baggage, online and airport check-in, fare products, onboard services, pet transport and support contacts.

Best routes for Air China

Air China overview

Air China is a Chinese airline with IATA code CA, ICAO code CCA and callsign AIR CHINA. The legal company name is Air China Limited, and the airline is headquartered in Beijing.

Air China is a Star Alliance member and operates Air China, Air China Group, partner and codeshare itineraries. Passenger rules can depend on fare, route, aircraft, airport, departure date, ticketing channel and operating carrier, so travelers should review the exact booking before departure.

Air China routes

Air China routes are schedule-dependent and may change by season, airport, aircraft availability, traffic rights and partner operations. Air China describes a broad route network supported by Star Alliance, with services reaching more than 1,100 destinations across more than 190 countries and regions through alliance cooperation. Beijing Capital International Airport is described as the main hub for Air China.

  • Domestic examples may include Beijing, Shanghai, Chengdu, Guangzhou, Shenzhen, Chongqing, Hangzhou, Wuhan, Tianjin, Xi'an, Urumqi, Harbin, Sanya, Kunming, Guilin, Qingdao and Xiamen.
  • Regional examples may include Hong Kong, Macau and Taipei, depending on schedule, airport and travel rules.
  • International examples may include Tokyo, Seoul, Singapore, Bangkok, Dubai, Frankfurt, London, Paris, Rome, Madrid, Los Angeles, New York, San Francisco, Vancouver and Sydney.
  • Some flights are seasonal, operate only on selected days, or are sold as Air China, Air China Group, Star Alliance, codeshare or partner-operated services.
  • For specific dates, use iFly.ua to search Air China flights by route and travel period.

Air China baggage

Air China baggage rules use different systems for domestic, international and regional flights. For carry-on baggage, First Class and Business Class passengers may carry two pieces up to 55 x 40 x 20 cm, while Super-Economy and Economy passengers generally have one piece up to the same size. Air China also allows one personal item that can be stowed under the seat, such as a handbag, briefcase, laptop bag or camera bag.

Checked baggage depends on route, cabin, fare brand, PhoenixMiles or Star Alliance status, passenger type and operating carrier. On Air China domestic routes, the weight concept applies: 40 kg in First Class, 30 kg in Business Class and 20 kg in Economy Class for adult or child tickets. On many international and regional piece-concept routes, First and Business usually include two pieces up to 32 kg each, while Premium Economy and Economy allowances vary by fare brand and route, commonly from one or two pieces up to 23 kg each.

Excess, overweight, oversized, sports and special baggage may require payment and may be limited by aircraft, airport, route, season or operating carrier. For interline or partner itineraries, the ticketed baggage allowance and operating-carrier rules should be checked carefully.

Air China check-in

Air China check-in is available at airport service counters, through the Air China website, by mobile phone, by telephone in selected domestic cases and at self-service facilities where supported. Online check-in is available only for eligible tickets, routes, airports and passenger types.

Online check-in opening times differ by flight. Air China's online check-in FAQ states that online check-in for all flights ends two hours before departure, and international online check-in ends three hours before departure in that FAQ. Airport and route-specific pages may publish different time windows, such as 36 hours before departure on many international or regional routes. Passengers with infants, special services, special meals, disability assistance, pregnancy, unaccompanied minors, changed tickets or unsupported itineraries may need to check in at the airport counter.

Air China fares and services

Air China fare and cabin products can include First Class, Business Class, Premium Economy Class, Super-Economy Class and Economy Class, depending on aircraft and route. Published baggage tables also refer to fare brands such as Latitude, Selected, Flex and Standard.

First and Business usually provide the highest baggage allowance and premium services. Premium Economy and Super-Economy can offer a separate cabin or service level on selected aircraft and routes. Economy baggage and flexibility depend strongly on the fare brand: Latitude, Selected, Flex and Standard can differ by checked-bag allowance, ticket change rules, refunds, seat selection and other included services.

Changes, refunds, seat selection, lounge access, miles, baggage, meals, upgrades and additional services depend on fare rules, route, cabin, sales channel, ticketing date, passenger eligibility and operating carrier.

Air China services

Air China services may include checked baggage, prepaid additional baggage allowance, seat selection, meals, special meals, in-flight entertainment, selected onboard connectivity or digital services, lounge access for eligible passengers, fast track or Star Alliance Gold Track where available, pet transport as checked baggage, service dogs, unaccompanied minor service, infant bassinet requests, wheelchair assistance, sports equipment and other special baggage.

Availability and price depend on route, fare, cabin, aircraft, airport, ticket channel, passenger status and partner conditions. Some services must be requested in advance, and passengers with special services may be asked to use airport counter check-in instead of online check-in.

Air China pets

Air China accepts domesticated cats and dogs as pets as checked baggage only under specific conditions. The passenger must submit an application when making the reservation, and pets are carried only after Air China approval.

Only one pet may be checked in per passenger, and the total weight of the pet, container, food and water must not exceed 32 kg. The passenger must check in the pet at the airport no later than 120 minutes before departure. Pets are subject to quarantine documents, carrier requirements, aircraft oxygen-supply restrictions, route rules and temporary country restrictions. Certain aggressive, snub-nosed, sick, very young, pregnant or otherwise unsuitable animals are not accepted.

Air China contacts

Air China support is available through airchina.com, official apps, airport counters, ticket offices and hotline numbers. Air China publishes 0086-10-95583 for China, +1-800-882-8122 for North America and +80086100999 for Europe, with English support listed as available 24 hours a day, seven days a week on the European hotline page.

Air China also publishes worldwide office contacts, including offices in Mainland China, Asia-Pacific, Europe and the Americas. For baggage, special assistance, pets, service dogs, children, ticket changes or country-specific requirements, contact Air China or the relevant airport office before departure.

Baggage

Hand baggage

Personal item

All fares

In addition to carry-on baggage, each passenger may carry one personal item that can be stowed under the seat, such as a handbag, briefcase, laptop bag, camera bag or similar small item.

Economy carry-on baggage

Super-Economy / Economy 5 kg 55x40x20 cm

Super-Economy and Economy passengers generally have one carry-on bag up to 55 x 40 x 20 cm and up to 5 kg.

First and Business carry-on baggage

First / Business 2 pc 8 kg 55x40x20 cm

First Class and Business Class passengers may carry two pieces of cabin baggage up to 55 x 40 x 20 cm, with a published weight limit of up to 8 kg per piece.

Checked baggage

Domestic economy checked baggage

Domestic Economy 20 kg 100x60x40 cm

On Air China domestic routes using the weight concept, Economy Class adult and child tickets generally include 20 kg of checked baggage. Each piece must follow the domestic size rules.

Domestic Business checked baggage

Domestic Business 30 kg 100x60x40 cm

On Air China domestic routes using the weight concept, Business Class adult and child tickets generally include 30 kg of checked baggage.

Domestic First checked baggage

Domestic First 40 kg 100x60x40 cm

On Air China domestic routes using the weight concept, First Class adult and child tickets generally include 40 kg of checked baggage.

International Economy Standard checked baggage

International Economy Standard 23 kg 158 cm total

On many piece-concept international and regional routes, Economy Standard may include one checked bag up to 23 kg and 158 cm total dimensions. Route groups can differ, so check the ticket.

International Economy flexible-brand checked baggage

International Economy Latitude / Selected / Flex 2 pc 23 kg 158 cm total

On many piece-concept international and regional routes, Economy fare brands such as Latitude, Selected or Flex may include two checked bags up to 23 kg each and 158 cm total dimensions. Exact route groups can differ.

International Premium Economy checked baggage

International Premium Economy 23 kg 158 cm total

Premium Economy checked baggage on piece-concept routes depends on fare brand and route group. Some brands include two pieces up to 23 kg each, while Standard may be lower on some routes.

International First and Business checked baggage

International First / Business 2 pc 32 kg 158 cm total

On many piece-concept international and regional routes, First and Business passengers receive two checked bags up to 32 kg each and 158 cm total dimensions. Check the route group and ticket for exceptions.

Extra, overweight and oversized baggage

Extra and excess baggage Paid option

Domestic excess baggage is charged by weight under Air China's published formula. International and regional excess, overweight and oversized baggage fees depend on route group, number of pieces, size and weight.

Sports equipment

Sports equipment and special items

Sports and special items Paid option

Sports equipment and special items may be accepted under item-specific rules. Fees, packing and size limits depend on item, route, aircraft and operating carrier.

Pets

Pets as checked baggage

Pets as checked baggage 32 kg Paid option

Domesticated cats and dogs may be accepted as checked baggage only after advance application and Air China approval. One pet may be checked per passenger, and the total pet plus container weight must not exceed 32 kg.

Check-in

Airport check-in

Airport check-in is required for unsupported online check-in itineraries, children or infants where online check-in is not supported, some special services, special meals, document checks and certain airports. Counter and boarding-gate deadlines vary by airport and route.

Online check-in

Online check-in is available for eligible tickets, flights, airports and passenger types. Opening times differ by flight; Air China states that passengers should check the website for the exact flight, and some route pages publish windows such as 36 hours before departure.

Open check-in

Services

Meals and drinks

limited Included

Meal and drink service depends on route, cabin, aircraft and flight length. Special meals may need advance request and can affect online check-in eligibility.

Onboard connectivity

unknown Paid option

Onboard connectivity or digital services can vary by aircraft, route and onboard system. Check the aircraft details for the specific flight.

In-flight entertainment

limited Included

Entertainment options depend on aircraft, cabin and route. Some aircraft may offer personal screens, AVOD, movies, music or in-flight magazine content.

Power outlets

unknown Included

Power outlets and charging options depend on aircraft type, seat and cabin. Check the aircraft details for the specific flight.

Priority services

limited Included

Priority check-in, boarding, Fast Track or Star Alliance Gold Track depend on cabin, fare, PhoenixMiles or Star Alliance status, airport and route.

Lounge access

limited Included

Eligible premium-cabin, PhoenixMiles and Star Alliance passengers may access lounges under the applicable cabin, status, airport and itinerary rules. Availability should be checked before travel.

Aircraft

available Included

Air China publishes aircraft information for Comac, Boeing and Airbus aircraft. The exact aircraft type and onboard amenities vary by route and date.

Pet transport

limited Paid option

Domesticated cats and dogs may be accepted as checked baggage only with advance approval, documents and route eligibility. Service dogs follow separate assistance rules.

Children and special passenger services

limited Paid option

Children, unaccompanied minors, passengers with disabilities, infant bassinets, wheelchairs and other special services can require advance application and airport counter handling. Rules depend on age, documents, route and operating carrier.

Contacts

China

Phone: 0086-10-95583

For delayed, damaged or lost baggage, contact the arrival airport baggage desk and Air China support, and keep baggage claim tags and irregularity documents.

China

Phone: 95583

Address: 1st Floor - 9th Floor 101, Building 1, 30 Tianzhu Road, Shunyi District, Beijing, China

Registered office address for Air China Limited. Passenger support should normally use Air China hotlines, official self-service, ticket offices or airport representatives.

China

Phone: 0086-10-95583

Use Air China support, ticket offices, official website, app or airport channels for special assistance, service dogs, wheelchairs, children and other special passenger services.

China

Phone: 0086-10-95583

Working hours: 24 hours a day, seven days a week.

China service hotline published by Air China. Use the official website, app, ticket offices or local office contacts for country-specific issues where available.

support

Phone: +80086100999

Email: ca-europe@airchina.com

Working hours: English service: 24 hours a day, seven days a week; other listed European languages may have shorter hours.

Europe service contact published by Air China. Dialing availability and charges can vary by country and phone provider.

FAQ

  • What baggage is included with Air China CA?

    Included baggage depends on route, cabin, fare brand and passenger type. Domestic Air China flights use the weight concept, while many international and regional flights use the piece concept. The ticket should show the exact allowance for the itinerary.

  • Can I take cabin baggage on Air China?

    First and Business passengers may usually take two carry-on pieces up to 55 x 40 x 20 cm. Super-Economy and Economy passengers generally have one piece of the same size. Air China also allows one small personal item under the seat.

  • When does Air China online check-in open?

    Opening times differ by flight, airport and route. Many international or regional route pages show 36 hours before departure, while the general FAQ says passengers should check the website for the specific flight. Online check-in closes before departure and may not be available for special passenger types.

  • Where can I check Air China flight status?

    Use the official Air China flight status page, the Air China app, airport displays and airline notifications. Flight status, gate and aircraft information can change close to departure.

  • Can I travel with a pet on Air China?

    Air China may accept domesticated cats and dogs as checked baggage only after advance application and approval. Pets are not accepted on all aircraft, routes or country pairs, and service dogs follow separate assistance rules.

  • How do I contact Air China?

    Air China lists 0086-10-95583 for China, +1-800-882-8122 for North America and +80086100999 for Europe. Local offices and airport contacts may be more suitable for country-specific cases.

  • Which additional services can I add to an Air China booking?

    Common services include preferred seat selection, prepaid additional baggage allowance, special meals, pet transport, service dogs, wheelchair assistance, infant bassinet requests, unaccompanied minor service, lounge access where eligible, transit services and selected onboard services.

  • Important before departure

    Before travelling with Air China CA, recheck your booking because baggage, online check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, aircraft, operating carrier and services added to the ticket.

    • Confirm whether your itinerary uses domestic weight-concept baggage rules or international/regional piece-concept rules.
    • Check the exact checked-bag allowance shown on the ticket, especially for Premium Economy and Economy fare brands such as Latitude, Selected, Flex and Standard.
    • Use online check-in only if your ticket, airport, passenger type and itinerary are eligible; otherwise check in at the airport counter.
    • Verify passport, visa, transit, health, pet, child, special assistance, sports equipment and partner-flight requirements in advance.