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Over 12 years old
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Airline profile · AZ

ITA Airways AZ

This ITA Airways profile explains the main passenger rules for AZ flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available ITA Airways flights, compare ticket options and choose a suitable itinerary.

Online check-in Manage booking Flight status

ITA Airways is an Italian network airline operating under IATA code AZ. This profile summarizes ITA Airways routes, cabin and checked baggage, online and airport check-in, fare families, extra services, pet travel and support contacts.

Best routes for ITA Airways

ITA Airways overview

ITA Airways operates with IATA code AZ, ICAO code ITY and callsign ITARROW. The airline is operated by Italia Trasporto Aereo S.p.A., with registered office in Rome, Italy.

ITA Airways is part of the Lufthansa Group and works with Star Alliance and other partner airlines. Passenger rules can depend on fare, route, airport, aircraft, date of travel, travel class, frequent-flyer status and the operating carrier shown on the ticket.

ITA Airways routes

ITA Airways routes are centred on Rome Fiumicino and Milan Linate, with domestic Italian services, European and Mediterranean routes, and intercontinental flights. Schedules can change by season, traffic rights, aircraft and partner operations. Examples of routes may include:

  • Domestic Italian routes to Milan Linate, Rome Fiumicino, Bologna, Bari, Catania, Florence, Genoa, Naples, Palermo, Lamezia Terme, Turin, Trieste, Venice, Brindisi, Reggio Calabria, Alghero and seasonal island routes.
  • Seasonal leisure routes to Alicante, Crete, Corfu, Kefalonia, Ibiza, Menorca, Mykonos, Palma de Mallorca, Rhodes and Zakynthos, depending on schedule.
  • Intercontinental examples to New York, Boston, Miami, Los Angeles, San Francisco, Chicago, Washington, Houston, Toronto, Buenos Aires, Sao Paulo, Rio de Janeiro, Tokyo, Bangkok, New Delhi, Dakar, Accra and other destinations.
  • Codeshare and partner flights can extend the network beyond ITA-operated routes; the operating carrier's rules may apply on those segments.
  • For specific dates, use iFly.ua to search ITA Airways flights.

ITA Airways baggage

ITA Airways baggage rules depend on fare, route and travel class. The standard cabin allowance is one carry-on bag up to 8 kg and 55 x 40 x 23 cm, plus one personal item or accessory up to 40 x 30 x 15 cm. On busy flights, compliant carry-on bags may still be collected at the gate and carried in the hold, except where the airline states a different process for intercontinental flights.

Checked baggage is fare-based. Economy Light normally includes no checked baggage. Economy includes one 23 kg bag, Premium Economy includes two 23 kg bags, and Business normally includes two 32 kg bags, with domestic Italian Business exceptions where 23 kg limits may apply. Each checked bag is normally limited to 158 cm in total dimensions and no item may exceed 32 kg.

ITA Airways check-in

ITA Airways online and mobile check-in generally opens 48 hours before departure. For flights to or from the United States and Canada it opens 24 hours before departure, and for some same-day connections operated by Air France, KLM, Etihad or Delta it opens 30 hours before the relevant partner flight.

Online boarding passes can usually be obtained until 1 hour before international flights and 40 minutes before domestic flights. Airport check-in is required for some passengers, including unaccompanied minors, passengers requiring dedicated assistance, group bookings, special baggage, pets, non-ITA-operated flights and selected departure airports.

ITA Airways fares and services

ITA Airways fare names vary by market and itinerary. Confirmed fare families can include Economy Light, Economy Classic, Economy Saver, Economy Basic, Economy Classic Plus, Economy Basic Plus, Economy Flex, Premium Economy, Premium Classic, Premium Flex, Business Classic, Business Saver, Business Basic, Business Comfort, Business Classic Plus, Business Basic Plus and Business Flex.

The fare affects checked baggage, seat selection, rebooking, refund rules, priority services, lounge access, mileage earning and extra services. Economy Light is usually the most restrictive for baggage, while Flex, Premium Economy and Business products usually include more services. Exact change, refund and service conditions are defined by the ticket rules in Manage Booking.

ITA Airways services

ITA Airways services may include paid seat selection, extra baggage, special baggage, sports equipment, value declaration for checked baggage, pet transport, guide and assistance dogs, special assistance, unaccompanied minor handling, lounge access, priority gates, upgrades, meals, special meals, onboard Wi-Fi on selected aircraft and in-flight entertainment on equipped aircraft.

Availability and price depend on route, fare, aircraft, travel class, airport, departure date, status and operating carrier. Extra baggage and other paid services are usually easier to arrange online, through Manage Booking or through the Customer Information Assistance Office before airport processing starts.

ITA Airways pets

ITA Airways pet transport is available only for dogs and cats from 1 December 2025, both in the cabin and in the hold, subject to confirmed booking and route restrictions. Pets in the cabin must be at least 3 months old and travel in a soft, waterproof, ventilated carrier under the seat. The carrier must not exceed 55 x 40 x 23 cm, with a maximum total of 118 cm.

The total weight of pet, carrier and food is limited to 12 kg on domestic flights and 8 kg on other flights. Pets in the hold can be accepted up to 75 kg including the container where permitted. Pet transport must be purchased at least 48 hours before departure through the Customer Information Assistance Office, and fees start from EUR 73 for domestic cabin pet travel.

ITA Airways contacts

ITA Airways support is organized through the official contact page, Manage Booking, airport counters, Customer Information Assistance Office channels, baggage support, accessible travel support and complaint forms. The Italy customer number is +39 06 85960020 and the U.S. customer number is +1 877 793 1717.

The registered office is Italia Trasporto Aereo S.p.A., Via Venti Settembre 97, 00187 Rome, Italy. For active bookings, baggage, pets, special assistance, flight disruption or refunds, use Manage Booking or the relevant passenger support channel rather than the corporate address.

Baggage

Hand baggage

Personal item

All fares 40x30x15 cm

One accessory or personal item, such as a handbag, small backpack or laptop bag, is allowed up to 40 x 30 x 15 cm.

Carry-on bag

Standard carry-on 8 kg 55x40x23 cm

One carry-on bag is allowed up to 8 kg and 55 x 40 x 23 cm. On busy flights, ITA Airways may collect compliant carry-on bags at the gate for hold transport.

Checked baggage

Economy Light checked baggage

Economy Light Paid option

Economy Light normally includes no checked baggage. A checked bag can usually be purchased, subject to route, fare, airport and operating carrier rules.

Economy checked baggage

Economy 23 kg 158 cm total Paid option

Economy generally includes one checked bag up to 23 kg and 158 cm total dimensions. Some routes, such as Japan or selected Africa routes, can have additional Economy exceptions.

Premium Economy checked baggage

Premium Economy 2 pc 23 kg 158 cm total Paid option

Premium Economy generally includes two checked bags up to 23 kg each and 158 cm total dimensions per bag.

Business checked baggage

Business 2 pc 32 kg 158 cm total Paid option

Business generally includes two checked bags up to 32 kg each and 158 cm total dimensions per bag on international routes, subject to fare and route exceptions.

Business domestic Italy checked baggage

Business domestic Italy 2 pc 23 kg 158 cm total Paid option

On domestic flights in Italy, Business can be limited to two checked bags up to 23 kg each. Business Saver and Classic domestic tickets can include one 23 kg bag.

Business Saver/Classic domestic checked baggage

Business Saver/Classic domestic Italy 23 kg 158 cm total Paid option

Business Saver and Business Classic on domestic Italian flights can include one checked bag up to 23 kg and 158 cm total dimensions.

Extra and excess baggage

Extra and excess baggage 32 kg 203 cm total Paid option

Extra, overweight or oversized baggage can be purchased where available. Prices depend on route, fare and purchase channel; examples on official tables start from about EUR 55-60 for selected excess services.

Sports equipment

Sports equipment and special baggage

Sports and special baggage 32 kg Paid option

Sports equipment, bicycles, musical instruments and other special baggage require suitable packing and acceptance by ITA Airways. Fees and acceptance depend on route, aircraft and item type.

Pets

Pet in cabin on domestic flights

Pet in cabin domestic 12 kg 55x40x23 cm 118 cm total Paid option

Dogs and cats at least 3 months old may travel in the cabin after confirmation. Pet, carrier and food together must not exceed 12 kg on domestic flights. Fees start from EUR 73 for domestic cabin pet travel.

Pet in cabin on international flights

Pet in cabin international 8 kg 55x40x23 cm 118 cm total Paid option

Dogs and cats at least 3 months old may travel in the cabin after confirmation. Pet, carrier and food together must not exceed 8 kg on non-domestic flights. Fees vary by route and start from EUR 95 for Europe, Algeria and Tunisia.

Pet in hold

Pet in hold 75 kg Paid option

Dogs and cats can travel in the hold where permitted, with pet, container and food up to 75 kg. Fees vary by route and start from EUR 83 for domestic hold pet travel.

Check-in

Airport check-in

Closes: 40 min

Airport check-in and baggage drop deadlines vary by airport and route. General closing times are 40 minutes before domestic flights and 60 minutes before international flights. Some passengers, documents, pets, special baggage, special assistance and non-ITA-operated flights require counter handling.

Online and mobile check-in

Opens: 48 h Closes: 1 h

Online and mobile check-in generally opens 48 hours before departure. For USA and Canada flights it opens 24 hours before departure; selected partner connections can open 30 hours before the partner flight. Closure is usually 1 hour before international flights and 40 minutes before domestic flights.

Open check-in

Services

Meals and special meals

limited Included

Meal service depends on route, flight length, fare and cabin class. Special meals are available on selected intercontinental and international flights when requested in advance.

Onboard Wi-Fi

limited Paid option Free 30-minute messaging on equipped aircraft; paid packages from EUR 4.5

Onboard Wi-Fi is available on the long-haul fleet and Airbus A321neo. Free 30-minute messaging can be available on equipped aircraft, with paid messaging and browsing packages depending on aircraft and route.

In-flight entertainment

limited Included

Entertainment is available on long-haul aircraft and selected narrow-body aircraft, with personal screens or wireless streaming depending on the aircraft type.

Power and charging

limited Included

Power outlets, USB and charging options depend on aircraft, seat and cabin configuration.

Priority services

limited Included

Priority check-in, priority gates, priority boarding and related services depend on fare, cabin, airport, Miles & More or Star Alliance status and operating carrier.

Lounges

limited Included

Lounge access depends on ticket, route, airport, cabin, Miles & More or Star Alliance status and operating carrier.

Aircraft and operating carrier

available Included

ITA Airways operates short-, medium- and long-haul aircraft. The exact aircraft, cabin and amenities vary by route, date and operating carrier.

Pet travel

limited Paid option Cabin pets from EUR 73 on domestic flights

Dogs and cats may travel in the cabin or hold on eligible ITA Airways flights after confirmation. Route, country, aircraft, container, weight and document restrictions apply.

Children and special assistance

limited Included

Children, unaccompanied minors, dedicated assistance, medical support and guide dogs depend on documents, request timing, route and operating carrier. Some cases require airport check-in.

Contacts

ITALY

For delayed, damaged or missing baggage, use ITA Airways baggage support, airport baggage desks, Manage Booking or the relevant complaint form.

ITALY

Email: italiatrasportoaereo@legalmail.it

Address: Italia Trasporto Aereo S.p.A., Via Venti Settembre 97, 00187 Rome, Italy

Registered office and PEC address from the ITA Airways legal footer. Passenger issues should normally use Manage Booking, Customer Information Assistance Office, local contact channels or airport staff.

ITALY

Dedicated assistance, medical support, pets, guide dogs and unaccompanied minors should be requested through ITA Airways support channels before departure.

ITALY

Phone: +39 06 85960020

Working hours: Daily 07:00-22:00 Italy time; Italian and English.

Use the Italy customer number, the official contact page, Manage Booking and airport counters for passenger support.

USA

Phone: +1 877 793 1717

Working hours: 24 hours; English and Italian.

U.S. customer support is listed for passengers in the United States. Use the local contact page where another country-specific number is needed.

FAQ

  • What baggage is included with ITA Airways AZ?

    Included baggage depends on route, fare and travel class. Economy Light normally includes no checked bag. Economy generally includes one 23 kg checked bag, Premium Economy two 23 kg bags and Business two 32 kg bags, with domestic Italian Business exceptions.

  • Can I take a cabin bag on ITA Airways?

    Yes, the standard ITA Airways cabin allowance is one carry-on bag up to 8 kg and 55 x 40 x 23 cm, plus one personal item up to 40 x 30 x 15 cm. Codeshare or partner-operated flights can apply the operating carrier's rules.

  • When does ITA Airways online check-in open?

    Online and mobile check-in generally opens 48 hours before departure. For flights to or from the United States and Canada it opens 24 hours before departure, and selected partner same-day connections can open 30 hours before the partner flight.

  • Where can I check ITA Airways flight status?

    Use the official ITA Airways flight status page, the airline app, airport screens and airline notifications. Flight status, gates and disruption details can change close to departure.

  • Can I travel with a pet on ITA Airways?

    Dogs and cats can travel in the cabin or hold on eligible ITA Airways flights after confirmation. Cabin pets are limited to 12 kg on domestic flights and 8 kg on other flights, including carrier and food.

  • How do I contact ITA Airways?

    Use the official contact page, Manage Booking, airport desks or the Customer Information Assistance Office. Italy support is listed as +39 06 85960020 and the U.S. customer number as +1 877 793 1717.

  • Which additional services can I add to an ITA Airways booking?

    Common add-ons include seat selection, extra baggage, special baggage, pets, special assistance, unaccompanied minor service, lounge access, priority services, upgrades, meals, special meals and onboard Wi-Fi packages where available.

  • Important before departure

    Before travelling with ITA Airways AZ, recheck your exact booking because baggage, online check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, aircraft, travel class, status and operating carrier.

    • Confirm whether your fare includes checked baggage or whether Economy Light restrictions apply.
    • Complete online check-in within the applicable 48-hour, 30-hour or 24-hour window and check whether your airport requires a counter boarding pass.
    • Verify passport, visa, transit, health, pet, child and special-assistance documents for every country in the itinerary.
    • If your ticket includes Lufthansa Group, Star Alliance or other partner-operated flights, check which carrier's baggage and service rules apply.