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Airline profile · AC

Air Canada AC

This Air Canada airline profile explains the main passenger rules for AC flights: routes, baggage, check-in, fares, services, pets and contacts. On iFly.ua you can search available Air Canada flights and compare ticket options.

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Air Canada is Canada's largest airline, the country's flag carrier and a founding member of Star Alliance. This profile summarizes Air Canada routes, baggage, check-in, fare products, onboard services, pet travel and support contacts.

Best routes for Air Canada

Air Canada overview

Air Canada is a Canadian airline with IATA code AC, ICAO code ACA and callsign AIR CANADA. Air Canada is Canada's flag carrier, the country's largest airline and a founding member of Star Alliance.

Air Canada operates Air Canada, Air Canada Rouge, Air Canada Express and partner itineraries. Passenger rules can depend on fare, route, aircraft, airport, departure date, loyalty status, ticketing channel and operating carrier.

Air Canada routes

Air Canada routes are schedule-dependent and may change by season, airport, aircraft availability, traffic rights and partner operations. Air Canada provides direct service to six continents, with Toronto, Montreal and Vancouver described as key hubs and Calgary, Halifax and Ottawa also supporting international service.

  • Domestic examples may include Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa, Halifax, Winnipeg, Quebec City, St. John's, Victoria and Kelowna.
  • Transborder examples may include New York, Boston, Chicago, Washington, Miami, Orlando, Los Angeles, San Francisco, Seattle, Las Vegas, Denver and Honolulu.
  • International examples may include London, Paris, Frankfurt, Rome, Madrid, Lisbon, Dublin, Tokyo, Seoul, Hong Kong, Shanghai, Delhi, Dubai, Sydney, Brisbane, Cancun, Mexico City, Bogota and Sao Paulo.
  • Some flights are seasonal, operate only on selected days, or are sold as Air Canada, Air Canada Rouge, Air Canada Express, Star Alliance, codeshare or partner-operated services.
  • For specific dates, use iFly.ua to search Air Canada flights by route and travel period.

Air Canada baggage

Air Canada's standard carry-on policy allows one standard article and one personal article outside specific Economy Basic restrictions. The standard article maximum is 55 x 40 x 23 cm, and the personal article maximum is 33 x 43 x 16 cm. Air Canada does not publish a carry-on weight limit, but the bag must be light enough for the passenger to stow it unaided.

Economy Basic tickets purchased on or after January 3, 2025 allow only one personal item on board when travelling within Canada, to or from the United States, including Hawaii and Puerto Rico, or to and from Mexico, Central America and the Caribbean. International itineraries can still include one standard carry-on and one personal item.

Checked baggage depends on fare, destination, date of purchase, Aeroplan or Star Alliance status, eligible card benefits, military eligibility and operating carrier. Standard checked bags are commonly limited to 23 kg and 158 linear cm; extra, overweight, oversized, sports and special baggage may require payment.

Air Canada check-in

Air Canada check-in is available online, in the Air Canada app, at airport kiosks and at airport counters. Air Canada online and mobile check-in generally opens 24 hours before departure.

Airport check-in, bag drop and boarding cut-off times vary by airport and destination. Passengers with Economy Basic carry-on restrictions, pets, special assistance, document checks, children, group travel, partner flights or checked baggage should allow extra time at the airport.

Air Canada fares and services

Air Canada fare products include Economy Basic, Standard, Flex, Comfort and Latitude, plus Premium Economy and Business Class products. Newer premium fare names include Premium Economy Standard or Latitude and Business Class Standard or Latitude on selected pages and ticketing dates.

Basic is the most restricted economy fare and may limit carry-on baggage on selected North America, Mexico, Central America and Caribbean itineraries. Standard, Flex, Comfort and Latitude add different levels of flexibility, seat selection, mileage earning, baggage and refund or change conditions. Premium Economy and Business products add premium seating and service where available.

Air Canada services

Air Canada services may include checked baggage, paid baggage, preferred seats, advance seat selection, upgrades, Maple Leaf Lounge access, priority services, concierge services for eligible passengers, Wi-Fi on selected aircraft, in-flight entertainment, meals, special meals, pet travel in cabin or baggage compartment, Air Canada Cargo for some animals, unaccompanied minor service, accessibility services, sports equipment and special items.

Availability and price depend on route, fare, cabin, aircraft, airport, Aeroplan status, Star Alliance benefits, partner conditions and passenger eligibility.

Air Canada pets

Air Canada may accept cats and small dogs in the cabin on eligible flights if they fit in an approved soft-sided carrier under the seat. Starting June 1, 2025, Air Canada requires soft-sided carriers for pets travelling in the cabin.

Cats and dogs may also travel in the baggage compartment on eligible Air Canada, Air Canada Rouge and Air Canada Express flights operated by Jazz, subject to aircraft, temperature, seasonal, route and kennel rules. Pets are not accepted on Air Canada-marketed flights operated by codeshare partners. Larger animal shipments may need Air Canada Cargo.

Air Canada contacts

Air Canada support is available through aircanada.com, the Air Canada app, customer support, airport counters and contact centre numbers. Air Canada publishes 1-888-247-2262 for flights and reservations within Canada and the United States, toll free and available 24 hours a day, seven days a week.

For delayed or damaged baggage, accessibility services, refunds, customer relations, Aeroplan, pets or country-specific requirements, use the relevant Air Canada Help and Contact category before departure. The corporate head office is commonly listed in Saint-Laurent, Quebec, Canada.

Baggage

Hand baggage

Personal article

All fares 43x16x33 cm

Air Canada allows one personal article up to 33 x 43 x 16 cm. It must fit under the seat and is included even on Economy Basic fares.

Standard carry-on article

Standard carry-on eligible fares 55x40x23 cm

Air Canada's standard carry-on article is up to 55 x 40 x 23 cm, including wheels and handles. No weight limit is published, but the bag must be light enough to stow unaided.

Economy Basic carry-on restriction

Economy Basic selected itineraries Paid option

Selected Economy Basic tickets purchased on or after January 3, 2025 may allow only a personal item on board. Additional bags need to be checked for a fee unless an exception applies.

Checked baggage

Standard checked bag

Economy checked baggage 23 kg 158 cm total Paid option

Standard checked bags are commonly limited to 23 kg and 158 linear cm. Fees and included allowance depend on fare, destination, ticket date, status and operating carrier.

Included checked baggage on eligible tickets

Premium cabin / eligible benefits 2 pc 32 kg 158 cm total

Premium cabins and eligible status, card or military benefits may include checked baggage or higher limits. Exact allowance depends on route and passenger eligibility.

Extra, overweight and oversized baggage

Extra baggage Paid option

Extra, overweight and oversized baggage is priced separately. Acceptance and fees can depend on route, aircraft, airport, season and operating carrier.

Sports equipment

Sports equipment and special items

Sports and special items 23 kg Paid option

Sports equipment and special items can be accepted under item-specific rules. Fees and limits depend on item, route, aircraft and operating carrier.

Pets

Pet travel

Pet in cabin or baggage compartment Paid option

Cats and dogs may travel in the cabin or baggage compartment on eligible flights, subject to advance registration, carrier, aircraft, season, route and country rules.

Check-in

Airport check-in

Airport check-in may be required for document checks, checked baggage, pets, special assistance, group travel, Economy Basic baggage handling and partner itineraries. Deadlines vary by airport and destination.

Online and mobile check-in

Opens: 24 h

Air Canada online and mobile check-in generally opens 24 hours before departure. Airport and route-specific closing times vary.

Open check-in

Services

Meals and drinks

limited Included

Meal and drink service depends on route, cabin, aircraft and flight length. Special meals may need advance request.

Wi-Fi

limited Paid option

Wi-Fi can be available on selected aircraft and routes. Price and access conditions depend on aircraft and service provider.

In-flight entertainment

limited Included

Entertainment options depend on aircraft, cabin and route, including seatback or streaming content where available.

Power outlets

limited Included

Power outlets and charging options vary by aircraft, seat and cabin. Check aircraft details for the specific flight.

Priority services

limited Included

Priority check-in, boarding and airport services depend on fare, cabin, Aeroplan status, Star Alliance status, airport and route.

Lounge access

limited Included

Maple Leaf Lounge, Signature Suite or partner lounge access depends on cabin, fare, status, airport and itinerary.

Aircraft

available Included

Air Canada says its fleet includes more than 400 aircraft. Exact aircraft type and onboard amenities vary by route and date.

Pet travel

limited Paid option

Cats and dogs may travel in the cabin or baggage compartment on eligible flights when Air Canada rules and destination requirements allow it.

Children and accessibility services

limited Paid option

Children, unaccompanied minors, medical support and accessibility services can require advance request and airport counter handling.

Contacts

Canada

Phone: 1-888-247-2262

Working hours: 24 hours a day, 7 days a week within Canada and the U.S.

For delayed or damaged baggage, use Air Canada's baggage support flow and keep baggage tags and report documents.

Canada

Address: 7373 Cote-Vertu Boulevard West, Saint-Laurent, Quebec, Canada

Corporate office address commonly listed for Air Canada. Passenger support should use Air Canada customer support, My Bookings, baggage support or airport representatives.

Canada

Phone: 1-888-247-2262

Use Air Canada support and accessibility services channels for mobility, medical, service animal, children and other special assistance requests.

Canada

Phone: 1-888-247-2262

Working hours: Toll free within Canada and the U.S., 24 hours a day, 7 days a week.

Air Canada flights and reservations contact for Canada and the United States.

FAQ

  • What baggage is included with Air Canada AC?

    Most fares include one personal item. Standard carry-on and checked baggage depend on fare, route, ticket date, status and operating carrier. Economy Basic has special carry-on restrictions on selected itineraries.

  • Can I take cabin baggage on Air Canada?

    Outside selected Economy Basic restrictions, Air Canada's standard policy allows one standard carry-on up to 55 x 40 x 23 cm plus one personal item up to 33 x 43 x 16 cm. The bag must be light enough to stow unaided.

  • When does Air Canada online check-in open?

    Air Canada online and mobile check-in generally opens 24 hours before departure. Airport, bag drop and boarding deadlines vary by airport and destination.

  • Where can I check Air Canada flight status?

    Use the official Air Canada flight status page, the Air Canada app, My Bookings, airport displays and airline notifications. Flight status, gate and aircraft information can change close to departure.

  • Can I travel with a pet on Air Canada?

    Cats and small dogs may travel in the cabin on eligible flights if accepted in advance and kept in an approved soft-sided carrier. Cats and dogs may also travel in the baggage compartment on eligible aircraft and routes, subject to restrictions.

  • How do I contact Air Canada?

    Air Canada lists 1-888-247-2262 for flights and reservations within Canada and the United States, available 24/7. Use the Help and Contact page for baggage, accessibility, refunds, Aeroplan and country-specific support.

  • Which additional services can I add to an Air Canada booking?

    Common add-ons include checked baggage, preferred seats, seat selection, upgrades, Maple Leaf Lounge access where eligible, Wi-Fi, special meals, pet travel, unaccompanied minor service, accessibility services, sports equipment and special items.

  • Important before departure

    Before travelling with Air Canada AC, recheck your booking because baggage, check-in, airport deadlines, travel documents, pets, children, special assistance and codeshare rules can depend on fare, route, airport, departure date, aircraft, operating carrier and services added to the ticket.

    • Confirm whether your fare is Basic, Standard, Flex, Comfort, Latitude, Premium Economy or Business and what baggage is shown on the ticket.
    • Check whether Economy Basic carry-on restrictions apply to your route and ticket purchase date.
    • Complete online check-in within the 24-hour window and allow enough time for bag drop, document checks or airport counter handling.
    • Verify passport, visa, transit, health, pet, child, special assistance, sports equipment and codeshare requirements in advance.