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Airline profile · AA

American Airlines AA: baggage, check-in and tickets

This American Airlines profile collects practical passenger information for AA flights: routes, baggage, online check-in, fare types, additional services, pets and contacts. On iFly.ua you can enter a route and dates to compare available American Airlines flights and ticket options.

American Airlines is a United States airline with IATA code AA. This profile summarizes American Airlines routes, cabin and checked baggage, online and airport check-in, fare options, onboard and airport services, pet rules and support contacts for passengers preparing for a trip.

Best routes for American Airlines

American Airlines overview

American Airlines is a United States airline operating with IATA code AA, ICAO code AAL and callsign AMERICAN. The airline operates under the American Airlines brand, with American Eagle regional partners on many domestic and regional routes. American Airlines, Inc. is the airline legal entity; American Airlines Group Inc. is the parent company headquartered in Fort Worth, Texas.

The network is built around major hub airports including Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C. Some trips may include American Eagle, oneworld, codeshare or other partner-operated flights, so passengers should check the operating carrier before relying on baggage, check-in or special-service rules.

American Airlines routes

American Airlines routes cover domestic U.S. travel, transcontinental services, the Caribbean, Mexico, Central America, South America, Europe and selected long-haul markets, with partner connections extending the network further. Schedules can change by season, aircraft, demand, traffic rights and operating carrier, so the examples below are route examples rather than a guarantee for every travel date.

  • U.S. examples may include Dallas-Fort Worth, Charlotte, Chicago, Miami, New York, Los Angeles, Phoenix, Philadelphia, Washington, Boston, Orlando, Las Vegas, San Francisco, Seattle, Austin, Nashville and Denver.
  • Europe and transatlantic examples may include London, Madrid, Barcelona, Paris, Rome, Dublin, Amsterdam, Frankfurt, Munich, Zurich, Athens, Lisbon and seasonal leisure destinations.
  • The Americas examples may include Cancun, Mexico City, San Juan, Nassau, Santo Domingo, Punta Cana, Montego Bay, Bogota, Lima, Buenos Aires, Sao Paulo, Rio de Janeiro and Santiago.
  • Asia-Pacific and long-haul examples may include Tokyo, Seoul, Shanghai, Delhi, Doha, Sydney and Auckland, depending on route, partner connection and timetable.
  • For a specific date, check the current timetable, operating carrier and baggage rules, then search American Airlines flights before booking.

American Airlines baggage

American Airlines baggage depends on fare, cabin, route, AAdvantage or oneworld status, ticket issue date and operating carrier. In all cabins, passengers may bring one carry-on bag and one personal item. The personal item should not exceed 18x14x8 in, or 45x35x20 cm, and must fit under the seat in front. The carry-on bag cannot exceed 22x14x9 in, or 56x36x23 cm, including handles and wheels.

Checked baggage rules vary strongly by region. For tickets issued on or after May 18, 2026, travel within or between the U.S., Puerto Rico, U.S. Virgin Islands, Canada, Mexico, most Caribbean routes, most Central America routes and Guyana uses a first checked bag fee from USD 50 at the airport or USD 45 online for Main Cabin, and USD 55 at the airport or USD 50 online for Basic Economy. Second bag fees on those routes start from USD 60 at the airport or USD 55 online for Main Cabin, with Basic Economy USD 5 higher.

The standard checked bag limit is 62 in, or 158 cm, in total outside dimensions and 50 lb, or 23 kg. For First and Business free bags, the weight limit is 70 lb, or 32 kg; free bags on routes to or from Australia and New Zealand can also be 70 lb, or 32 kg. American allows up to 10 checked bags on many domestic, transatlantic and transpacific operated flights, and up to 5 bags on some Mexico, Caribbean, Central America, South America and Brazil routes, subject to seasonal and destination limits.

American Airlines check-in

American Airlines online check-in is available through aa.com or the American app starting 24 hours before departure. The online check-in deadline is normally 45 minutes before scheduled departure for domestic flights and 90 minutes before scheduled departure for international flights.

For airport check-in or checked baggage, passengers must meet airport cutoffs: normally 45 minutes before scheduled departure within the U.S. and 60 minutes before scheduled departure to or from destinations outside the U.S. Some airports require earlier cutoffs, such as 75, 90 or 120 minutes. American recommends arriving at least 2 hours before flights within the U.S. and at least 3 hours before flights outside the U.S.

Online or kiosk check-in may not fit every situation. Passengers with pets, unaccompanied minors, special assistance, document checks, firearms, some international requirements or partner-operated flights should allow extra time and follow the airport or operating-carrier process.

American Airlines fares and services

American Airlines fare options can include Basic Economy, Main Cabin, Main Plus, Premium Economy, Business, First and fully flexible fares, depending on route, aircraft and cabin availability. The exact fare rules shown during booking are authoritative for changes, refunds, seat selection, baggage and included services.

Basic Economy is the most restricted Main Cabin fare and can limit changes, refunds, seat choice and mileage earning depending on the purchase date and route. Main Cabin generally includes a standard seat selection option, one carry-on bag and one personal item, while checked baggage can be paid or included depending on region and status. Main Plus can add one extra free checked bag in addition to the Main Cabin allowance, up to a maximum of two bags.

Premium Economy, Business and First fares can include more seat comfort, broader baggage allowance, priority airport services and upgraded onboard service. Fully flexible fares can provide broader change flexibility, but a fare difference may still apply. When comparing American Airlines tickets, check baggage, changes, refunds, seat selection, same-day travel, upgrades, priority services, lounge access, pets and the actual operating carrier.

American Airlines services

American Airlines services can include paid checked baggage, online bag payment, seat selection, Main Cabin Extra, Preferred Seats, same-day flight change or standby, Priority privileges, Admirals Club and Flagship lounge access, Wi-Fi, free inflight entertainment, meals and drinks, special meals, pet transport, unaccompanied minor service, special assistance, mobility-device handling, sports equipment and special items.

Service availability and price depend on route, fare, aircraft, cabin, airport, ticket issue date, status and operating carrier. Wi-Fi is available on many aircraft: AAdvantage members can access free high-speed Wi-Fi on most domestic flights and select international flights where equipped, while paid Wi-Fi is available on many routes from USD 10. Unaccompanied minor service is required for children aged 5-14 traveling alone and starts from USD 150 each way plus applicable taxes.

American Airlines pets

American Airlines accepts carry-on pets only for cats and dogs that meet size, age and destination rules. A carry-on pet must stay in an approved kennel under the seat, and the pet counts as the passenger's carry-on item. Soft-sided kennels are recommended and can be up to 18x11x11 in, or 46x28x28 cm. Hard-sided kennel limits differ by aircraft: American mainline flights list 19x13x9 in, or 48x33x22 cm, while American Eagle flights list 16x12x8 in, or 40x30x20 cm.

The carry-on pet fee is USD 150 per kennel for eligible travel within and between the United States, Canada, Mexico, Central America and the Caribbean, subject to each country's entry policy. Carry-on pets are not accepted on transatlantic or transpacific trips and are restricted for several destinations, including Hawaii and some countries in South America.

Checked pets are accepted only for active-duty U.S. military and U.S. State Department Foreign Service personnel traveling on official orders. Other pets that cannot travel in the cabin may need American Airlines Cargo. Service dogs can travel in the cabin without a pet fee if they meet American and government requirements, with advance form submission recommended at least 48 hours before departure.

American Airlines contacts

American Airlines support is organized through Find your trip, the American app, Reservations, Customer Relations, Special Assistance, AAdvantage support, airport counters and baggage channels. For reservations and ticket changes within the U.S. and Canada, American publishes 800-433-7300 in English, 24 hours daily. For AAdvantage account service within the U.S. and Canada, the published number is 800-882-8880.

For accessibility arrangements, American publishes Special Assistance at 800-237-7976, hearing or speech-impaired assistance at 800-735-2988, and the Disability Team for past-trip special-assistance issues at 800-892-3624. Customer Relations mail is American Airlines Customer Relations, 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034. American Airlines Group headquarters is listed at 1 Skyview Drive, Fort Worth, TX 76155, with corporate phone 682-278-9000.

Baggage

Hand baggage

Personal item

All fares 45x35x20 cm

One personal item is allowed in all cabins. It must fit under the seat in front and should not exceed 18x14x8 in, or 45x35x20 cm.

Carry-on bag

All fares 56x36x23 cm

One carry-on bag is allowed in all cabins. It must fit in the overhead bin or under the seat and cannot exceed 22x14x9 in, or 56x36x23 cm, including handles and wheels.

Checked baggage

Second checked bag on U.S. and nearby-region routes

Basic Economy and Main Cabin 2 pc 23 kg 158 cm total Paid option

For tickets issued on or after May 18, 2026, the second checked bag on many U.S. and nearby-region routes starts from USD 60 at the airport or USD 55 online for Main Cabin. Basic Economy is USD 5 higher. Route exclusions and status benefits can change the rule.

Main Cabin checked bag on selected long-haul routes

Main Cabin 23 kg 158 cm total Paid option

Main Cabin can include the first checked bag on many long-haul international routes, such as transatlantic, transpacific, South America, India, Qatar, Australia and New Zealand markets. Basic Economy exclusions and ticket issue dates can change the allowance.

Premium Economy checked baggage

Premium Economy 2 pc 23 kg 158 cm total Paid option

Premium Economy can include the first two checked bags on eligible routes. The standard limit is 50 lb / 23 kg and 62 in / 158 cm per bag unless a route-specific rule applies.

Business and First checked baggage

Business and First 2 pc 32 kg 158 cm total Paid option

Business and First fares can include at least two checked bags on eligible routes. Free First and Business bags can weigh up to 70 lb / 32 kg, with a 62 in / 158 cm dimension limit unless a route-specific rule applies.

Extra and overweight baggage

32 kg 158 cm total Paid option

Extra, overweight and oversize baggage can be purchased where eligible. American calculates size as length plus width plus height. Standard checked bags are up to 50 lb / 23 kg; overweight charges can apply above that, with many passenger bags capped at 70 lb / 32 kg unless a special-item rule applies.

Sports equipment

Sports equipment and special items

32 kg 292 cm total Paid option

Sports equipment and special items are accepted subject to item, aircraft, route and space limits. Many sports items use standard checked bag fees up to 50 lb / 23 kg, while the maximum sports-equipment limit is often 70 lb / 32 kg and 115 in / 292 cm.

Pets

Carry-on pet

46x28x28 cm Paid option

Cats and dogs can travel as carry-on pets on eligible routes when they meet kennel, age and destination rules. The carry-on pet fee is USD 150 per kennel. Soft-sided kennels are recommended and can be up to 18x11x11 in, or 46x28x28 cm.

Check-in

Airport check-in

Closes: 45 min

For airport check-in or checked baggage, the usual cutoff is 45 minutes before scheduled departure within the U.S. and 60 minutes for flights to or from destinations outside the U.S. Some airports require earlier cutoffs, and American recommends arriving 2 hours before U.S. flights and 3 hours before flights outside the U.S.

Online check-in

Opens: 24 h Closes: 45 min

Online and app check-in starts 24 hours before departure. It normally closes 45 minutes before domestic flights and 90 minutes before international flights. Some special cases require airport formalities.

Open check-in

Services

Wi-Fi

limited Included Free high-speed Wi-Fi for AAdvantage members on equipped most domestic and select international flights; paid Wi-Fi from USD 10 on many routes

Wi-Fi availability depends on aircraft, route and coverage. AAdvantage members can access free high-speed Wi-Fi on many equipped flights; paid Wi-Fi starts from USD 10 on many routes.

Inflight entertainment

limited Included Free entertainment on many Wi-Fi-equipped flights

Free inflight entertainment is available on many flights, either on seatback screens or personal devices. Availability depends on aircraft and Wi-Fi-equipped entertainment systems.

Meals and drinks

limited Included Snacks and soft drinks are free in Main Cabin; additional meals or drinks depend on route and cabin

Main Cabin includes free snacks and soft drinks. Additional food, drinks and special meals depend on route, cabin and flight duration. Special meals on eligible routes should be requested at least 20 hours before departure.

Power and USB

limited Included Power availability depends on aircraft

Power availability depends on aircraft type and cabin configuration. Most planes have AC power outlets and/or USB power ports.

Seat selection

limited Included Standard, Preferred and Main Cabin Extra seat conditions depend on fare, route, status and availability

Seat selection depends on fare, route, aircraft, status and availability. Main Cabin can include standard seat selection, while Preferred Seats and Main Cabin Extra can be paid or included for eligible travelers.

Priority privileges

limited Included Priority privileges may be included or paid depending on fare, cabin, route, airport and status

Priority privileges depend on route, airport, fare, cabin and status. They can include faster check-in, security and boarding where available.

Lounge access

limited Included Admirals Club and Flagship lounge access depends on membership, pass, cabin, route, airport and status

Admirals Club and Flagship lounge access depends on membership, pass, cabin, route, airport and eligible status. Check the access rule for the exact itinerary.

Children and unaccompanied minors

limited Paid option Unaccompanied minor service from USD 150 each way plus applicable taxes

Unaccompanied minor service is required for children aged 5-14 traveling alone and optional for ages 15-17. The fee starts from USD 150 each way plus applicable taxes, and routing restrictions apply.

Special assistance

available Included Special assistance requests should be made in advance where possible

Special assistance can be requested during booking or through Find your trip. Service animal and some medical-device arrangements should be made at least 48 hours before departure where required.

Pet transport

limited Paid option Carry-on pet fee from USD 150 per kennel on eligible routes

Carry-on pets are limited to cats and dogs that meet size, age and destination rules. The fee is USD 150 per kennel on eligible routes, and restrictions apply on transatlantic, transpacific and several destination markets.

Contacts

USA

Email: International.CustomerRelations@aa.com

Address: American Airlines Customer Relations, 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034

Customer Relations contact for compliments, concerns and questions about past travel. American recommends the online Customer Relations form for faster handling; include record locator or ticket number and trip details.

USA

Phone: 800-882-8880

Working hours: Daily 24 hours, U.S. and Canada AAdvantage account service

AAdvantage customer service number for account service within the U.S. and Canada.

USA

Phone: 682-278-9000

Address: American Airlines Group Inc., 1 Skyview Drive, Fort Worth, TX 76155; mailing address P.O. Box 619616, DFW Airport, TX 75261-9616

Published corporate headquarters contact for American Airlines Group. For passenger bookings, baggage, pets, refunds, special assistance and flight-day issues, use passenger support channels rather than the corporate office.

USA

Phone: 800-237-7976

American Airlines Special Assistance number for accessibility arrangements, including wheelchair service, mobility devices, hearing, vision, cognitive or developmental assistance and service-animal travel planning.

USA

Phone: 800-433-7300

Working hours: Daily 24 hours, English, U.S. and Canada reservations and ticket changes

American Airlines reservations and ticket changes number for English service within the U.S. and Canada. Use online tools or the American app for trip management where possible.

FAQ

  • Important before departure

    Before departure, check the exact American Airlines booking conditions rather than relying only on a general airline profile. Baggage, online check-in, travel documents, pets, children services, special assistance and codeshare rules may depend on fare type, route, airport, ticket issue date, aircraft and operating carrier.

    • Confirm carry-on and checked baggage in your ticket or Find your trip, especially if you booked Basic Economy, added bags online, travel on a partner-operated sector, or fly to a destination with seasonal bag limits.
    • Use online check-in where available, but allow time for baggage drop, document checks, pets, unaccompanied minor paperwork, special assistance, mobility devices or airport-only procedures.
    • For international travel, verify passport, visa, transit, health, pet-document and entry rules for every country in the itinerary.
  • What baggage is included with American Airlines?

    American Airlines allows one carry-on bag and one personal item in all cabins. Checked baggage depends on route, fare, cabin, status and ticket issue date. Main Cabin on many U.S. and nearby-region routes has a paid first checked bag, while Premium Economy, Business and First can include free checked bags.

  • How much cabin baggage can I take on American Airlines?

    You can bring one personal item up to 18x14x8 in, or 45x35x20 cm, and one carry-on bag up to 22x14x9 in, or 56x36x23 cm. On some American Eagle regional aircraft, larger carry-on bags may need to be valet-checked at the gate because overhead bin space is limited.

  • When does American Airlines online check-in open?

    Online check-in opens 24 hours before departure. It normally closes 45 minutes before domestic flights and 90 minutes before international flights. Airport bag-drop and check-in cutoffs can be different, and some airports require earlier times.

  • Where can I check American Airlines flight status?

    Use the American Airlines flight status page or the American app to check departure, arrival and operational status. On the travel day, airport screens, gate announcements and airline staff remain authoritative for boarding and disruption decisions.

  • Can I travel with a pet on American Airlines?

    American accepts cats and dogs as carry-on pets on eligible routes when the pet and kennel meet the rules. The carry-on pet fee is USD 150 per kennel. Carry-on pets are not accepted on transatlantic or transpacific trips, and checked pets are limited to eligible U.S. military and State Department personnel on official orders.

  • How do I contact American Airlines?

    Use Find your trip, the American app, Customer Relations forms or Reservations. For reservations and ticket changes within the U.S. and Canada, American publishes 800-433-7300 in English, 24 hours daily. Special Assistance can be reached at 800-237-7976 for accessibility arrangements.

  • Which additional services can I book with American Airlines?

    Additional services can include checked baggage, seat selection, Main Cabin Extra, Priority privileges, same-day change or standby, lounge access, Wi-Fi, special meals, pet travel, unaccompanied minor service, special assistance, sports equipment and other special items. Availability and price depend on route, fare, aircraft, airport, status and operating carrier.