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Airline profile · 5F

FlyOne 5F: baggage, check-in and tickets

This FlyOne airline profile collects practical passenger information for 5F flights: routes, baggage, check-in, fare families, extra services, pets and contacts. On iFly.ua you can check available FlyOne flights, compare baggage and fare conditions, and choose a suitable itinerary by route and date.

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FlyOne is a Moldovan airline operating scheduled and charter flights from Chisinau and other bases in the FlyOne group network. This profile summarizes FlyOne flights, route examples, cabin and checked baggage, online and airport check-in, fare families, paid services, pet rules and customer contacts.

Best routes for FlyOne

FlyOne overview

FlyOne is a Moldovan airline with IATA code 5F, ICAO code FIA and callsign FIA AIRLINES. The legal entity for the Moldovan carrier is FLY ONE SRL, registered in Chisinau, Republic of Moldova.

FlyOne was launched in 2016 and publishes scheduled and charter services across Europe, the Middle East and nearby regions. The group also includes affiliated carriers, so passengers should check the operating carrier and flight code in the booking before relying on baggage, check-in or special-service rules.

FlyOne routes

FlyOne routes are centered on Chisinau and selected group bases, with seasonal and scheduled flights across Europe, the Middle East and nearby regions. The network changes by season, demand and operating carrier, so the examples below are route examples rather than a guarantee for every date.

  • Examples of routes may include Chisinau to Paris, Rome, Milan, Bologna, Verona, Dublin, Lisbon, Prague, Manchester, London, Brussels, Berlin, Dusseldorf, Frankfurt Hahn and Amsterdam.
  • Regional and leisure examples may include Chisinau to Istanbul, Tbilisi, Yerevan, Larnaca, Tel Aviv, Dubai, Antalya, Heraklion, Tivat, Hurghada and Sharm El-Sheikh.
  • FlyOne also publishes newer or seasonal examples such as Palma de Mallorca, Bremen, Alicante, Copenhagen, Turin, Stuttgart, Lyon, Malaga, Tashkent, Riga and Geneva.
  • For a specific date, check the FlyOne booking flow, fare calendar or flight status page and search FlyOne flights before relying on a route.

FlyOne baggage

FlyOne baggage depends on fare family and paid services. The small cabin bag allowance is 1 piece up to 8 kg and 40x30x20 cm. If the bag exceeds the permitted size at boarding, FlyOne may charge a gate baggage fee and move it to the aircraft hold.

A large cabin bag up to 10 kg and 50x40x25 cm is included with some fare families and can also be purchased. Checked baggage is fare-dependent: LIGHT and STANDARD do not include a standard checked bag, LOYAL includes a standard checked bag up to 25 kg, and ADVANTAGE includes standard baggage plus a heavier bag up to 30 kg. Extra small, standard and heavy checked bags can be purchased where available.

FlyOne check-in

FlyOne online check-in is available for regular FlyOne flights. The airline says paid check-in can be available 30 days before scheduled departure, while free online check-in is available 7 days before departure and closes 4 hours before the flight.

Airport check-in is a paid service unless included in the fare family, such as LOYAL or ADVANTAGE. FlyOne also states that airport check-in is available 3 hours before scheduled departure and closes 1 hour before departure. A boarding pass or check-in confirmation may need to be shown digitally or printed, depending on airport and passport-control requirements.

FlyOne fares and included services

FlyOne Moldova 5F fare families include LIGHT, STANDARD, LOYAL and ADVANTAGE. LIGHT includes web check-in close to departure and one small cabin bag. STANDARD adds a large cabin bag and child discounts where applicable. LOYAL adds earlier web check-in, standard checked baggage up to 25 kg, standard seat selection and airport check-in.

ADVANTAGE includes LOYAL benefits plus a heavier checked bag up to 30 kg, change-flex conditions and seat selection. Change, cancellation and refund rules depend on the fare, flight segment, timing and added services, so passengers should check the fare conditions shown during booking.

FlyOne services

FlyOne additional services can include a large cabin bag, checked baggage, sport equipment, priority check-in and boarding, seat selection, meal selection, airport check-in, boarding pass reprint, baggage priority, Change Flex, Fare Lock, on-time guarantee, baggage guarantee, extra seat and unaccompanied minor service.

Many services are cheaper when added online before airport procedures begin. Some services need advance confirmation or are not available for every route, including pets, unaccompanied minors, cabin baggage for an additional seat and special baggage.

FlyOne pets

FlyOne accepts dogs and cats only with the company’s prior agreement. Pets are carried only in the passenger cabin, not in the luggage department, and the pet-in-cabin service must be booked at least 24 hours before the flight.

The combined weight of pet and container must not exceed 8 kg, and the maximum container dimensions are listed as 50x40x25 cm. FlyOne states that special conditions make pet transport impossible in or from Great Britain, Ireland, Dubai and Portugal. Passengers are responsible for pet passports, health certificates, vaccination records, import or transit permits and route-specific rules.

FlyOne contacts

FlyOne customer support is available through the official contact page and local phone numbers. For Moldova, FlyOne lists (+373 22) 100 003. The same contact page also lists phone numbers for Armenia, Romania, Uzbekistan and airport representatives in selected countries.

The registered office for FLY ONE SRL is listed in the website terms as 259/2 Grenoble Street, Chisinau, Republic of Moldova. For booking changes, baggage claims, pet transport, special assistance and airport check-in questions, passengers should use official FlyOne contact channels and their booking reference.

Baggage

Hand baggage

Small cabin bag

All fares 8 kg 40x30x20 cm 90 cm total

All passengers are entitled to 1 small cabin bag up to 8 kg and 40x30x20 cm. The size includes wheels, handle and side pockets.

Large cabin bag

STANDARD/LOYAL/ADVANTAGE or paid add-on 10 kg 50x40x25 cm 115 cm total Paid option

A large cabin bag up to 10 kg and 50x40x25 cm is included in STANDARD, LOYAL and ADVANTAGE fare families and can be purchased where available.

Checked baggage

LOYAL standard checked bag

LOYAL 25 kg

LOYAL fare family includes 1 standard checked bag up to 25 kg.

ADVANTAGE heavier checked bag

ADVANTAGE 30 kg

ADVANTAGE fare family includes a heavier checked baggage allowance up to 30 kg.

Extra checked bag up to 20 kg

Extra small checked bag 20 kg Paid option

Small checked baggage up to 20 kg can be purchased where available. FlyOne fees vary by route, timing and purchase channel.

Extra checked bag up to 25 kg

Extra standard checked bag 25 kg Paid option

Standard checked baggage up to 25 kg can be purchased where not included by fare family.

Extra checked bag up to 30 kg

Extra heavy checked bag 30 kg Paid option

Heavy checked baggage up to 30 kg can be purchased where available.

Excess baggage

Excess baggage Paid option

Excess baggage is charged separately. FlyOne lists airport excess-weight fees for bags exceeding the purchased allowance.

Sports equipment

Sports equipment

Sports equipment 30 kg Paid option

Sports equipment up to 30 kg can be purchased. Fees are non-refundable and vary by timing and purchase channel.

Pets

Pet in cabin

Pet in cabin 8 kg 50x40x25 cm 115 cm total Paid option

Dogs and cats may be transported in the cabin only with prior agreement. The pet and container together must not exceed 8 kg and 50x40x25 cm; the service must be booked at least 24 hours before the flight.

Check-in

Airport check-in

Opens: 3 h Closes: 1 h

Airport check-in is available 3 hours before scheduled departure and closes 1 hour before the flight. It is a paid service unless included in the fare family, such as LOYAL or ADVANTAGE.

Online check-in

Opens: 168 h Closes: 4 h

Free online check-in is available 7 days before scheduled departure and closes 4 hours before the flight. Paid check-in can be available 30 days before departure, or during booking when a seat is selected.

Open check-in

Services

Meal selection

available Paid option 15-60 EUR

FlyOne offers meal selection and pre-order meal service. Availability and price depend on route, flight and booking channel.

Priority check-in and boarding

available Paid option 4-8 EUR online; 8-16 EUR at airport

Priority check-in and boarding can be purchased, with different prices online and at the airport.

Pet in cabin

limited Paid option 70-210 EUR

Dogs and cats may be accepted in the cabin only with prior agreement. Route exclusions, documents and container rules apply.

Children and unaccompanied minors

available Paid option Unaccompanied minor service 70-210 EUR

FlyOne provides infant and child fare rules and an unaccompanied minor service. Age, citizenship, route and confirmation rules apply.

Airbus fleet information

available Included

The official FlyOne fleet page lists Airbus A320 and Airbus A319 aircraft information. Aircraft assignment can change by route and date.

Contacts

Moldova

Address: 259/2 Grenoble Street, Chisinau, Republic of Moldova

Registered office of FLY ONE SRL listed in the FlyOne website terms.

Moldova

Phone: (+373 22) 100 003

FlyOne Moldova customer support phone listed on the official contact page.

FAQ

  • Important before departure

    Before departure, check the exact FlyOne ticket conditions rather than relying only on a general profile. Baggage, online check-in, airport check-in fees, travel documents, pets, children services and special assistance may depend on fare family, route, airport, departure date and the operating carrier.

    • If your itinerary includes another FlyOne group airline, codeshare or partner-operated flight, baggage, check-in and special-service rules may differ from the 5F FlyOne Moldova rules.
    • For pets, unaccompanied minors, sports equipment, extra baggage or special assistance, request confirmation before travel and keep the confirmation in your booking.
    • For international routes, check passport, visa, transit, entry and pet-document rules before online check-in, especially where airport staff or border authorities require printed documents.
  • What baggage is included with FlyOne?

    All FlyOne fare families include one small cabin bag up to 8 kg and 40x30x20 cm. A large cabin bag up to 10 kg and checked baggage depend on the fare family or paid add-ons. LOYAL includes a standard checked bag up to 25 kg, while ADVANTAGE includes a heavier allowance up to 30 kg.

  • How much cabin baggage can I take on FlyOne?

    The basic allowance is one small cabin bag up to 8 kg and 40x30x20 cm. STANDARD, LOYAL and ADVANTAGE fare families include a large cabin bag up to 10 kg and 50x40x25 cm, and this service can also be purchased where available.

  • When does FlyOne online check-in open?

    FlyOne says paid check-in can be available 30 days before scheduled departure, while free online check-in is available 7 days before departure and closes 4 hours before the flight. For some fare families, earlier check-in is included.

  • Where can I check FlyOne flight status?

    Use the FlyOne flight status online page to search by airport or flight number. Flight changes may affect check-in, bag drop, boarding and related services, so airport updates and messages from FlyOne customer service should also be checked.

  • Can I travel with a pet on FlyOne?

    FlyOne accepts dogs and cats in the cabin only with prior agreement. The service must be booked at least 24 hours before departure, with pet and container together not exceeding 8 kg and 50x40x25 cm. Pet transport is not available in or from Great Britain, Ireland, Dubai and Portugal.

  • How do I contact FlyOne?

    Use the official FlyOne contact page and local support numbers. For Moldova, FlyOne lists (+373 22) 100 003. Have your booking reference ready for baggage, check-in, special-service and refund questions.

  • Which additional services does FlyOne offer?

    Additional services can include large cabin bag, checked baggage, sports equipment, priority check-in and boarding, seat selection, meals, airport check-in, boarding pass reprint, Change Flex, Fare Lock, pet-in-cabin and unaccompanied minor service.